Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Never should have been rented
Publié le 24 avr. 2024 sur HomeAwayWe arrived at this property after a week of driving (we moved from ME to WA), exhausted and ready to relax. Initially, things seemed ok. We were able to easily access the property, the interior was clean (there was some trash around the grounds outside). Then we noticed that the stove didn’t light and the oven door was actually partly hanging off. Additionally, house was very cold but we thought that was just because heat was turned off. We turned heat on. It didn’t seem to be working, but the instructions mentioned it was slow to heat up. We called the property manager only to get a voicemail saying he wasn’t in the office that day. We finally went to bed with the house still ice box cold and only able to find one space heater, even though there was supposed to one in each closet. Upon waking, temperature still hadn’t improved. We called Vacasa again and managed to get in touch with Sean the local property manager. He had us check the propane, which turned out to be empty (hence no heat). He said an emergency fill could be scheduled for Tuesday, which would leave us with an additional four nights without heat. We asked for a refund for those nights, saying we would move to a hotel temporarily—they said no. In all fairness, Vacasa did offer to move us to another property at no extra charge. However, they were all 1.5-2 hours away from my spouse’s new job. After some arguing, we did get Vacasa to fully refund our stay; but they never should have rented this property to start.
Commentaires de Gestion de l’hôtel
9 mai 2024 par VrboOwner, Gestion de l’hôtel
We are disappointed to read that your recent experience was not satisfactory. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Don’t Book This Property
Publié le 22 avr. 2024 sur HomeAwayWhen we got to the property only the front door was locked. The patio door downstairs was unlocked. The patio door on the upstairs deck was unlocked. All the windows at ground level were unlocked. Wired smoke detectors were missing and the wiring was exposed. The heat was not working (inside it was registering at 53 degrees), and there was no hot water. The futon in the upstairs loft was broken. The stoves door was bent and did not close properly. Because there was no heat and no hot water we did not stay at the property.
Commentaires de Gestion de l’hôtel
7 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had during your stay. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur de San Diego
Great House, Beautiful Location, Needs Some TLC
Publié le 17 déc. 2021 sur HomeAwayThis is a great family getaway house. Nice master suite upstairs, two bedrooms downstairs, 2.5 bathrooms, well equipped kitchen, nice tv and fair internet. This was our second stay and it seems that the house needs some TLC. All of the smoke alarms have been removed from the walls and ceilings (as they were in February), one of the wooden deck post footings is settling and causing a sag in the deck, the carpet had dirty spots that were easily cleaned with some general cleaner and elbow grease, there are discarded items laying on the ground by the car port, etc. Those things didn't really detract from our stay but reflect the attention and upkeep the property is getting. We might stay there again or look for other nearby alternatives.
par un voyageur
The perfect get-away!
Publié le 15 nov. 2021 sur HomeAwayWe loved this house! We will be back. It was exactly what our family needed. Lots of woods and windows to look at those woods. The wood stove, the kitchen, the bedrooms, everything was wonderful. And of course that upstairs shower is outstanding.
This was the perfect place to spend my 69th birthday. Thank you!
PS The driveway is not nearly as intimidating as I had anticipated. We made it easily in an AWD.
par un voyageur
Weekend getaway
Publié le 24 oct. 2021 sur HomeAwayI honestly enjoyed the stay it was really good to get out of the city. Loved the long secluded drive way & did not have to worry about the kids and dog running into any vehicles. They enjoyed just running up and down the hill playing with the fall leaves. The house itself made us feel like we were in nature especially in the master bathroom with the shower, the window looking out from the shower made us feel like we were outside. There was a wind storm that made a tree fall & we lost all power but thank goodness we were getting ready to check out. We would definitely book again if and when it’s the snowy season.
par un voyageur
Great stay at the lake.
Publié le 18 août 2021 sur HomeAwayWonderful place tucked in the woods. Quick access to lake and store.
Commentaires de Gestion de l’hôtel
3 sept. 2021 par VrboOwner, Gestion de l’hôtel
Hello Javier:
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guest’s preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Driveway
Publié le 11 juill. 2021 sur HomeAwayThe driveway needs to be cut back, it is growing over road. Also sink upstairs bathroom slow draining.
par un voyageur
Not clean
Publié le 28 juin 2021 sur HomeAwayThe property was not clean, crumbs on floors/counter, stains on couches and walls, spider webs galore. Great location but wish it would have been cleaner.
par un voyageur
Wonderful area close to lake
Publié le 1 juin 2021 sur HomeAwayIf you have a boat, kayak, or canoe. This place is very close to the lake and perfect for quick access to the water. I would advise the hill leading to the property is a bit steep so be aware of that if you’re towing a longer boat. Overall wonderful area that feels secluded.
par un voyageur de Point Roberts, WA
Just okay
Publié le 2 mai 2021 sur HomeAwayPhotos made it look much larger than it was. Deck was a little scary as it is rotting. Furnishings are old and stains on carpets. Beds were comfy. Not a 4 or 5 star but okay for what we needed. Almost nothing was required of us as far as clean up. They even suggested that we not remove the sheets from the beds.
