Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Sebastien, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 26 juill. 2023 sur Expedia
Propre, tranquille, bel emplacement et plusieurs comodités
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Carla Red Roof Management, Gestion de l’hôtel
Chère Camille,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au Red Roof Inn PLUS+ South Deerfield - Amherst. Nous apprécions sincèrement vos commentaires et sommes heureux d'apprendre que vous avez passé une excellente expérience avec nous, en particulier en ce qui concerne la propreté de notre propriété, le calme et la beauté de notre emplacement. Les commentaires positifs des clients, comme le vôtre, sont toujours un encouragement pour l'ensemble de notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos services.Lors de votre prochain séjour, si vous rencontrez des problèmes avec nous, veuillez contacter immédiatement notre réception afin que nous puissions régler le problème pour assurer votre satisfaction. Merci encore d'avoir partagé votre expérience. Nous nous réjouissons de vous voir lors de vos futurs voyages.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Bonne adresse.
Publié le 13 sept. 2022 sur HotelsHôtel propre, bon accueil, literie confortable, bon rapport qualité /prix.
Commentaires de Gestion de l’hôtel
14 sept. 2022 par JennS., Gestion de l’hôtel
Good afternoon. Thank you very mush for the great review. We are happy to hear we offered a stay to fit your needs. Hope to see you again soon.
par un voyageur
Publié le 27 juill. 2022 sur Expedia
par un voyageur de Brossard
Publié le 20 juill. 2019 sur Hotels
par un voyageur
Correct
Publié le 17 juin 2018 sur HotelsHôtel près d'une route tres bruyante
par un voyageur de Westminster
Publié le 25 avr. 2024
nice spot
par un voyageur
Publié le 17 mars 2024 sur Expedia
The room we were given was still dirty! Pee in the toilet, muck in the bathtub, dirty towels, sticky countertops… when we called to let them know, they put us in a new room… a downgraded room… with no remorse or refund. On top of that, the pool is broken - and the hallways were visibly dirty everywhere we went. As if they hadn’t been vacuumed in months. I thought for sure we were going to catch something. Nasty place.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Elizabeth, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the condition of the pool you mentioned along with the other concerns highlighted. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Marge, We at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 mars 2024 sur Expedia
The hotel is in poor condition and desperately needs updating. The bathroom in particular was in rough shape. We had to change rooms because there was either filth or rust in the bathtub, and the room was generally unclean. The hallways were dirty and smelled like stale cigarettes. Overall, not a great stay.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Lauren, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the lack of cleanliness you highlighted along with the other concerns mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
