Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent location!
Publié le 4 mai 2024 sur HomeAwayWe really enjoyed this home! We have a family of 6 so it had a great layout for us. The kitchen was fully stocked for ease of meal prep. And the location right on the beach could not be beat! The home was at the end of the street so pretty quiet, just the way we like it! Yet it is close to St. Augustine so it was an easy drive to this cute historical town.
I only rated it 4 stars because the communication with the property management team was inconsistent so it made us feel as though we were working with a call center.
We discovered a problem with the refrigerator on our first day (ice maker was leaking) and the first person said someone would come out to look at it. I waited a couple of days and texted back and communicated with a new person who didn't have a record of the issue. This continued over the course of our stay (new person, repeating the issue). So, when we checked out, I simply sent another text to remind them of the problem so that they could address it before their next check in.
All in all, it was our first time to the St. Augustine area, and it was a truly wonderful stay for our family!
Commentaires de Gestion de l’hôtel
4 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Nancy, for your feedback! We are happy you enjoyed this home. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Views
Publié le 27 avr. 2024 sur HomeAwayVery good
par un voyageur de Grosse Pointe Park
Wonderful Property
Publié le 15 avr. 2024 sur HomeAwayWe had a wonderful time staying at this home in Vilano Beach. The home was large enough for us all to spread out and have our own spaces. We saw dolphins swimming daily and loved the location. The pool was smaller than we thought it would be, but our kids still loved it. We would love to stay here again.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par VrboOwner, Gestion de l’hôtel
We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur
Amazing views
Publié le 6 févr. 2024 sur HomeAwayBeautiful views ---good location
par un voyageur
Excellent!
Publié le 6 févr. 2024 sur HomeAwayHouse, location and property management was an excellent experience, we had a great week. Only downfall was pots and pans need replacing.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Marilyn, and bringing some items to our attention that may need some TLC. We are happy to hear you enjoyed your visit to our home. Please know that your feedback is essential, and we have forwarded your concerns regarding the pots and pans to the local staff so they can work to improve this home for future guests. Additionally, we would like to note that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. Thank you for staying with us. We hope you choose to stay with us again!
par un voyageur
The views are everything
Publié le 29 déc. 2023 sur HomeAwayWe had a small family reunion the elevator was key to some of our elderly family members. Bathrooms were never an issue as each family had their own and the VIEWs, were simply amazing.
Loved having three tables to be able to eat and game play.
par un voyageur de Foxboro, MA
Family wedding
Publié le 20 nov. 2023 sur HomeAwayLoved our stay! Would definitely stay again!
par un voyageur de Lutz, FL
Great Location
Publié le 5 oct. 2023 sur HomeAwayThis was a beautiful property and an excellent location. We all thoroughly enjoyed it, and would definitely return. The reason why I did not rate it five stars across-the-board is because there were some issues with cleanliness and management of the property. They did not provide any dishwasher detergent, so I guess we shouldn’t have been surprised that several of the dishes in the cabinet had crusted food all over them. We also had to request a propane tank for the grill. The Wi-Fi access is listed incorrectly on the website versus the text message sent to me by management. However, the views were amazing, the rooms and beds were comfortable, and the space was excellent.
Commentaires de Gestion de l’hôtel
8 oct. 2023 par VrboOwner, Gestion de l’hôtel
Heidi, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the dishes. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Summef Vacation
Publié le 19 août 2023 sur HomeAwayThis was an amazing and relaxing vacation with family!
par un voyageur
Family vacation
Publié le 1 juill. 2023 sur HomeAwayThe house was perfect for our group. The house layout was great and very functional. The pool was perfect for the grandkids. The beach and beach access was phenomenal. Only negative is the slightly worm interiors. The elevator was a lifesaver.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Joanne, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
