Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de BLOOMINGTON
Publié le 22 avr. 2024
Liked the entrance decor...aviation.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Anita,Thank you for choosing Aviator Hotel & Suites, BW Signature Collection, and for taking a moment to share your experience! We are pleased to hear that you appreciated the decor at our property, and we hope it added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another five-star stay!
par un voyageur
Publié le 20 mars 2024
The check in was easy and staff was friendly. The room was pretty basic. We did not use the showers while we were there and the pool was closed. The lobby was set up real nice with a pool table and chairs to sit and relax. The breakfast had hot and cold choices. The parking lot was a little dark and creepy mostly because the hotel is a little back from the road. Overall it was better than the previous reviews I read.
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager, Gestion de l’hôtel
Dear Monica,Thank you for joining us at Aviator Hotel & Suites, BW Signature Collection. It's great that your check-in experience with our friendly team members started your stay off positively! While we apologize if you were disappointed our pool was closed during your visit, we're happy you enjoyed a delicious breakfast at our on-site restaurant. Your review and feedback are appreciated, and we hope you return again.
par un voyageur
Publié le 20 mars 2024
Overall I would have to give it a 2 out of 5, It was quiet, and room was clean, but VERY dated, Breakfast was ok, if your not to fussy. We were there with grandkids pool was not working, When we asked front desk, she said it was posted on website, (she lied), it was not. Asked a maintenance man, he said it had been broken for weeks.
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager, Gestion de l’hôtel
Dear Glenn,Thank you for sharing your feedback with us. We understand that you were looking forward to enjoying our pool and are sorry it was unavailable at the time. We also regret any misinformation you were given about the situation, and we will ensure that all team members have accurate information about our amenities. Your comments will aid us as we continue making improvements. However, it is wonderful that our breakfast and cleanliness, quiet accommodations met your needs adequately. We appreciate your input and hope for an opportunity to make your next visit a better one.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The hotel was clean and quiet. The staff was kind and helpful and it was nice to have a restaurant attached. About a 25 min drive from the Gateway Arch.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Demitra,Thank you for sharing your positive experience at Aviator Hotel & Suites, BW Signature Collection. It's wonderful to hear your appreciation for our clean, quiet environment and the hospitality of our team. We're also glad the location suited your needs and that our restaurant provided you with convenience. We look forward to welcoming you back for another enjoyable stay.
par un voyageur
Great Hotel - Pool & Hot Tub Broke 1 Yr Plus!
Publié le 18 févr. 2024 sur HotelsThe hotel is overall excellent. However, the Hot Tub has been broken for over a year and a half now that I know of, but it is still listed on the amenities. The indoor pool has been out of operation for about a year now and its still on the amenities. I recommend that if you want a hotel with a hot or pool to call the hotel prior to booking to ensure they are operational. I love the Aviator but will find a different facility in my next venture.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Manager, Gestion de l’hôtel
Dear William,Thank you for taking the time to share your insightful feedback. It was a pleasure having you stay with us during your recent visit. We were saddened to learn that our accommodations did not meet all of your expectations and that you were unable to use some of the amenities listed on our website. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We hope to get the chance to provide you with the stay you expected and deserve.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
It is a good location.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Duc,Thank you for your review and for giving us a perfect rating! We're delighted our fantastic location was the highlight of your visit, and we hope you took full advantage of its convenience. It was a pleasure having you here, and we hope you return soon!
par un voyageur
Publié le 11 févr. 2024 sur Hotels
par un voyageur
5 Star Service
Publié le 7 févr. 2024 sur HotelsThis hotel offers a 5 Star service. I was impressed from check-in to check-out. They checked on us throughout our stay and the breakfast was good too. I would stay again.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Marcia,It's wonderful to know that our team's amazing service impressed you during your visit and that you had a great time overall. Thank you so much for the high rating and we hope to see you again soon.
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Price. Inconvenient due to inoperative services.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Carey,Thank you for your honest review. We regret to learn that despite our excellent value, you were not fully satisfied with your experience. Guest feedback is our foremost catalyst for beneficial and effective change, so your comments will be shared internally for further consideration. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.
par un voyageur
Publié le 7 févr. 2024 sur Expedia
No complaints other than the TV service sucks. No sports channels at all (ESPN,FS1,etc) & TV itself looked to be quite old.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Richard,Thank you for taking a moment to leave a review. We're pleased you had an enjoyable overall experience! Your feedback about the TV and TV service will be shared with our internal team for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you return soon!
