Note fondée sur 94 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,1 Service et personnel
4,9 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 févr. 2024 sur Hotels
The apartment was amazing! The outdoor patio near the club house was messy and i was nervous to use the hot tub. I was disappointed because i really wanted a use the outdoors space. But otherwise it was great!
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi, Thank you for your positive review! We're delighted to hear that you found the apartment amazing during your stay. We apologize for any inconvenience caused by the messy outdoor patio near the clubhouse and understand your concerns about the hot tub. Our team will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your valuable feedback as it helps us improve. We hope you had a great time utilizing the other amenities and look forward to welcoming you back to Kasa Forest Park St. Louis on your future travels!Best regards,Team Kasa
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi jike,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
par un voyageur
Publié le 13 déc. 2023 sur Expedia
To start, the reservation process was very unclear. Instructions were vague to the point I could not find the page to complete any process requested. Check in again was almost impossible, It took us a half hour get inside the front door after we found the building. Nothing said Kasa on the building. At checkout I was asked to login to my Kasa account but there was absolutely no place to do that.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Carl,Thank you for sharing your feedback with us. We're genuinely sorry to hear about the challenges you faced during the reservation and check-in processes at Kasa. Ensuring a seamless and intuitive experience for our guests is a top priority, and it seems we fell short in your case.We're taking your comments seriously and will look into clarifying our reservation instructions and check-in procedures. It's important to us that finding and accessing our properties is straightforward, and we'll work on making our signage more visible.Regarding the checkout process and the difficulty with accessing your Kasa account, we apologize for any confusion caused. We're here to assist you with any lingering concerns or questions you may have about this.Your experience provides us with valuable insight into areas needing improvement, and we appreciate you taking the time to bring these issues to our attention. We're committed to making things right and hope to have the opportunity to provide you with a much better experience in the future.Best regards,Team Kasa
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Amazing apartment & easily accessible!
Commentaires de Gestion de l’hôtel
25 nov. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Anthony,We're thrilled to hear that you had an amazing experience at our apartment and found it easily accessible. It's wonderful to know that our accommodations met your expectations and provided you with convenience. Thank you for choosing Kasa Forest Park St. Louis as your accommodation. We can't wait to have you back with us!Best regards,Team Kasa
par un voyageur de Carrollton
Publié le 20 nov. 2023 sur Expedia
Kasa Forest Park exceeded my expectations in every way. It was clean, spacious and a perfect place to stay in St. Louis. It was so nice to be within walking distance to the park.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Amy,Thank you very much for leaving such a wonderful review of Kasa Forest Park St. Louis! We are thrilled to hear that we exceeded your expectations in every possible way. Our main goal is to provide clean and spacious accommodations that offer a perfect place to stay in St. Louis. We're happy to know that you loved being within walking distance to the park. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We can't wait to have you back in the future!Best regards,Team Kasa
par un voyageur
Enjoyable place to stay for 2-4 people.
Publié le 16 nov. 2023 sur HotelsNice location and great space.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Scott,Thank you for choosing to stay at Kasa Forest Park St. Louis and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing comfortable and stylish accommodations, and it's wonderful to know that you found the place enjoyable for your group. The location is indeed one of the highlights of our property, offering convenience and easy access to nearby attractions. We appreciate your kind words and look forward to welcoming you back again soon!Best regards,Team Kasa
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Location was great for half marathon and visiting the park!
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Jeffrey,We're glad our location was convenient for your half marathon and visit to the park. We strive to provide a great experience for all our guests and are happy we could contribute to your enjoyable stay. We eagerly look forward to your return!Best regards,Team Kasa
par un voyageur
First Kasa
Publié le 5 nov. 2023 sur HotelsThis was our first Kasa booking. The virtual check in was easy and the property was great for exercise.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Jerry,Thank you for choosing Kasa Forest Park St. Louis for your first booking! We're thrilled to hear that the virtual check-in process was easy for you and that you found the property great for exercise. Your positive feedback means a lot to us and encourages us to continue providing exceptional experiences. We can't wait to welcome you back for another enjoyable stay in the near future!Best regards,Team Kasa
par un voyageur
Publié le 17 oct. 2023 sur Expedia
Everything was clean, check in was easy, safe parking, I would recommend it!
Commentaires de Gestion de l’hôtel
18 oct. 2023 par Kasa Forest Park St. Louis, Gestion de l’hôtel
Hi Tobias,Thank you so much for taking the time to share your experience at Kasa Forest Park St. Louis. We're thrilled to hear that everything was clean and that you had an easy check-in process. It's great to know that you felt safe with our parking facilities. Your recommendation means a lot to us and we truly appreciate it. We can't wait to welcome you back for another exceptional stay!Best regards,Team Kasa
par un voyageur
Publié le 20 août 2023 sur Expedia
I really liked the beautiful and spacious unit. My only issue was the bugs. There were fruit flies hanging around the whole time I was there, when you swatted one there were always two or three more. There were no ants in the room, but when I tried to open the windows in the living room area there was a swarm behind each one, and the patio furniture had quite a few cobwebs and several small spiders. Literally everything else about the room was awesome, the fact that it had a washer and dryer and the really comfy bed, and spacious closet. The gym was great, the pool and hot tub weren't heated, but it was still nice to sit out there.
Commentaires de Gestion de l’hôtel
25 août 2023 par Team Kasa, Gestion de l’hôtel
Hi Miriam,Thank you for sharing your feedback. We're delighted to hear that you enjoyed your beautiful and spacious unit and its amenities and comfortable bed. We apologize for any inconvenience caused by insects at this time of the year. Your comfort is valuable to us, and we will address this issue to ensure a better experience for our guests. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay.Best regards,Team Kasa
