Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Ghislain
Publié le 12 juill. 2016 sur Hotels
par Jean-Claude
Publié le 5 juin 2016 sur Hotels
par un voyageur
Publié le 8 avr. 2024
Nothing worked in the room
No shower, no heat and no phone then gave us another room and the shower didn’t work there either
No maintenance person on duty
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Quality Inn Florissant - St. Louis, Gestion de l’hôtel
We apologize for your inconvenience and we will address the issues. We do hope you will give us another chance to show you the hospitality you deserve and should expect from us.
par un voyageur
Publié le 2 nov. 2023 sur Expedia
😕
par un voyageur
Publié le 23 oct. 2023 sur Hotels
Clean, but could use some tender loving care with cleaning of carpet and repair of nicks and scuff marks on walls.
par un voyageur
Publié le 16 sept. 2023 sur Expedia
The property was not clean and I felt very unsafe!
par un voyageur
Publié le 9 juill. 2023 sur Expedia
Customer service was nonexistent. I stayed for 3 nights. Room had only two towels and two wash cloths and half a roll of toilet paper. I asked the night clerk for towels, wash cloths, and toilet paper on the second night of our stay. He refused to give me fresh towels, wash cloths and told me to use the facial tissue for toilet paper. Being an assistant guest services manager at a hotel this was unacceptable. Unless they have extensive customer service training for their guest service representatives, I do not recommend staying at this hotel.
Commentaires de Gestion de l’hôtel
21 août 2023 par BradF, Gestion de l’hôtel
Hi So sorry to hear about your stay. We will talk with front desk and see what we can do. Thanks
par un voyageur
Publié le 14 juin 2023 sur Expedia
The staff was friendly but not very welcoming i ended up uaving to switch rooms due to my first rooms (319) shower nozzle not working and being a no smoking hotel the hotel as a hole rooms included smelt like cigarettes and smoke
Commentaires de Gestion de l’hôtel
26 juin 2023 par BradF, Gestion de l’hôtel
Hi Travis,Thanks for staying with us and doing a review. I will talk with front desk staff and see how we can improve.Thanks
par un voyageur
Publié le 5 mars 2022 sur Expedia
Area was safer than expected and close to hwy. Too much construction around facility poor breakfast options, indifferent staff.
par un voyageur
Publié le 21 sept. 2021 sur Expedia
Remote didn't work the TV. Had to rearrange furniture to plug in the TV. After I told front desk That I wanted the room serviced no one came to dump trash, change towels or come up with any answers. Because of this I had ants in my room by Monday.
Commentaires de Gestion de l’hôtel
22 oct. 2021 par Quality Inn Florissant-St. Louis, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.
