Note fondée sur 869 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Rich, Gestion de l’hôtel
Hi Shristi, we our disheartened to hear that you did not have an excellent experience with us. That is not the standard we aim for. Please if you have something specific that you think we can improve on, please let us know. Your feedback is important to us and it helps us make our guest experiences even better. Thank you
par un voyageur
So so
Publié le 10 mars 2024 sur HotelsNo waffle batter on first morning, said they couldn’t make more then more people showed up and she made a little more , 2 nd morning coffee machine “ out of order” , what? No coffee? Ughh
Commentaires de Gestion de l’hôtel
18 mars 2024 par Rich, Gestion de l’hôtel
Hi Tammara, we sincerely apologize for the inconveniences you experienced during your recent stay with us. It's disheartening to hear about the issues you encountered. We have brought up the issue with the breakfast lady and retrained her and let her know that breakfast should be replenished and must be available at all times during breakfast hours. Our coffee machine malfunctioned and was down momentarily, we do apologize for that, but the issue has since been fixed. Providing a seamless and enjoyable experience for our guests is our top priority, and we understand that we fell short of meeting your expectations in this regard. We do however hope that you give us another chance so we can provide a better experience during your next stay.
par un voyageur
No coffee
Publié le 10 mars 2024 sur HotelsBad breakfast nothing worked and you can’t turn around in the room. Very small
Commentaires de Gestion de l’hôtel
18 mars 2024 par Rich, Gestion de l’hôtel
Hi David, We apologize for the inconvenience you experienced during your stay. I remember when our coffee machine started to malfunction I stayed back until you got a cup of coffee as you were the last guest remaining in the breakfast area then when I put the machine out of order for a couple of hours you came back for a second cup and I informed you that unfortunately our coffee machine was down momentarily but we do have coffee available in all of our rooms & I would be happy to bring some to your room if you don't have any. To which you responded you already had some in your room. As far as turning around in the room, we have never had such a complaint because our rooms are plenty spacious, but I will still look into the matter of turning around. Again we sincerely apologize for all the inconvenience caused during your stay and hope to welcome you back under better circumstances.
par un voyageur
Publié le 8 mars 2024 sur Expedia
We had a great stay. Super helpful staff. Great beds. Will plan to stay here again.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Rich, Gestion de l’hôtel
Hi Jane, Thank you so much for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure every guest feels well taken care of, and it's great to know that you found them helpful.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Rich, Gestion de l’hôtel
Hi Tammy, I'm sorry to hear that your experience wasn't up to expectations. Could you provide some details so we can address any concerns you may have. Your feedback helps us improve.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Rich, Gestion de l’hôtel
Hi Royce, thank you for choosing our hotel and sharing your feedback. We appreciate your review and would love to hear more about your experience to make improvements. Please feel free to share any specific suggestions you may have. We hope to welcome you back for an enhanced stay.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Great clean room. Very comfortable pillow top beds. We had to cancel our last night and front desk was so helpful in helping with our refund from Expedia. Thank you Abmi for great service.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Rich, Gestion de l’hôtel
Thank you Daniel, we are overjoyed to hear that you enjoyed your stay with us! One of our main priorities is to always be able to provide amazing guest service along with comfortable and clean rooms. Abhi will be very happy to hear that he could make your experience more welcoming! Please, if you're ever in the area again come and stay with us, we would be happy to have you
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Staff was very friendly.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Rich, Gestion de l’hôtel
Hi Terrieny, thank you for taking the time out to give us a feedback. We appreciate it as it help us improve to make your stay as comfortable as possible. Please let us know if you have anything specific you would like us to improve on. Again we appreciate your time and hope you'll stay with us again.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Did not have hot water for most of a day but they got it fixed that evening. Staff was friendly. Beds were comfortable.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Rich, Gestion de l’hôtel
Hi Christina. We apologize for not meeting your expectation during your stay. Your satisfaction is important to us and we will work diligently to address any area of concern. We hope to have the opportunity to welcome you back and provide a more ejoyable stay!
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The staff was great and the rooms were nice
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Rich, Gestion de l’hôtel
Hi Kim, Thank you for the glowing review and for highlighting our fantastic staff and comfortable rooms. We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful experience in the future.
