Note fondée sur 691 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
I liked this place. It needs lots of upgrades
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Abigail, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Carl RediResponse Specialist , Gestion de l’hôtel
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Robert - Ft Leonard Wood and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 févr. 2024 sur Expedia
It is an older establishment but very clean. They had everything we needed. The staff was over the top in helpfulness and friendly. We will not hesitate to use Red Roof again.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Dolly,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn St Robert - Ft Leonard Wood with us. It was so rewarding to see that we earned your 5/5 score with our helpfulness and our cleanliness, despite our location being an older establishment. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Staff were extremely kind they allow us to check in early we drove so many hours and didn’t expect that so thank you thank you
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. David, I am delighted to read that you had a great encounter with us and we truly appreciate your kind remarks about our extremely kind staff and you were pleased with getting an early check-in. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, David, and can't wait to see you back at Red Roof soon, where we can continue to offer you an accommodating stay at an affordable price! Sincerely, Red Roof Management
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Gary, Gestion de l’hôtel
We are sorry to hear that we did not meet your expectations.
par un voyageur
Amenities
Publié le 19 déc. 2023 sur HotelsMy only problem was my hair dryer didn’t work. The plug end that it plugged into also was almost falling out of the wall so it made us nervous to even use it in case it started a fire.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Jose,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. I am sorry that your experience did not meet your expectations due to the broken hair dryer and the conditions of the plug you mentioned. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am disappointed to learn this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you re comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management
par un voyageur
Publié le 29 nov. 2023 sur Expedia
The positive is they don’t charge extra for small dogs, but that’s where it ends. Gaps in the doors, slow flushing toilets, and an exterior door at the back that didn’t lock.
The staff is friendly, but untrained and couldn’t do basic tasks like make coffee. In the room, the mattresses are well worn… perhaps by the hour? In the bathroom the towels were so thin you could watch TV through them. They do just below the basic level of maintenance.
There’s rust all over the shower, ceiling and floor. I have pics. The room door gap was so wide you could fit burglar tools through it. Wi-Fi is wide open and not passworded. The appliances are 1st generation microwaves and refrigerators.
The toilet clogged, we had to fix it . If you want housekeeping, you have to stay 3 days and make an appt 24 hours in advance.
Attention, methheads, crackheads, and thieves - The outside back door DOES NOT LOCK!!! You don’t need a room key to get in. Scary!!!
Joke: They promised the “world’s greatest coffee” it was not! It was the world’s greatest example of cheaping out on a breakfast - just one pot of coffee, no decaf, no tea, no cream, nada.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Thomas,We are sorry to hear your recent experience at the Red Roof Inn St Robert - Ft Leonard Wood did not meet your expectations. We are utterly disappointed to learn that the distasteful situation you encountered dampened your experience. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 nov. 2023 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Gary, Gestion de l’hôtel
Thank you for your positive feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.
par un voyageur
Publié le 9 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Gary, Gestion de l’hôtel
Thank you for your positive feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.
par un voyageur
Publié le 9 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn St Robert - Ft Leonard Wood appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
