Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Joshua Myers (Front Desk Supervisor) , Gestion de l’hôtel
Julien, Thank you for your kind review. Was there any part that was your favorite? Was there anything we could of done better to get the 10/10 from you?
par un voyageur
Publié le 30 juin 2024
Nice front desk experience, nice renovations of an older hotel, pleasant staff.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Joshua Myers (Guest Service Manager) , Gestion de l’hôtel
Tammye, Thank you for this kind review, I'm happy to hear my team was able to give you a great experience at the front desk. We will be looking forward to seeing you again soon!
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Joshua Myers (Guest Service Manager) , Gestion de l’hôtel
Thank you for the great score, we hope to see you again soon!
par un voyageur
Publié le 19 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Joshua Myers (Guest Service Manager) , Gestion de l’hôtel
Troy, thank you for your feedback, was there something we could of done better for you?
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Joshua Myers ( Front Desk Manager) , Gestion de l’hôtel
Clint, Thank you for the great score, we hope to see you again soon!
par un voyageur
Publié le 16 juin 2024 sur Expedia
The room was not very clean, bathroom floor was filled with debris, rust in the shower, hairs in the shower and the bed sheets appeared to not be fresh. The parking garage is very tight if you have a larger vehicle. We did note the cleanliness to the property but no attempts were offered to remedy. I would not stay again.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Joshua Myers (Guest Service Manager) , Gestion de l’hôtel
Alyssa, Do you know who you spoke to as far as the cleanliness, because I would like to find out why they didn't follow up and have this taken care of for you. I do apologize that this was not done. I expect this to be handled right away for a guest. Also, it doesn't show me your last name so I can't look up your reservation, but you mentioned rust in the shower, what room were you located in, so I can have engineering look into this please. Thank you for the feed back and all the help you provided with this, so I may follow up and address this.
par un voyageur de TROY
Publié le 16 juin 2024 sur Expedia
Property was clean, inviting and unique in decor. Loved the theme throughout the building. Would definitely stay again.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Joshua Myers ( Front Desk Manager) , Gestion de l’hôtel
Barbara, Thank you for those sweet comments, we appreciate your feedback. We are happy to hear you loved the decor. We hope to see you again soon!
par un voyageur
Publié le 14 juin 2024 sur Expedia
Stayed here before and will do so again in future. Just dont like charges for late checkout and then half day charge once you go past 1pm
Commentaires de Gestion de l’hôtel
15 juin 2024 par Joshua Myers ( Front Desk Manager) , Gestion de l’hôtel
Thank you for the great score, unfortunately we have to check people in at 4pm and when you stay past 1 pm a housekeeper has to stay to clean the room, and this covers the labor for them to stay and clean that room. Usually I will let noon for free, even though we are suppose to charge for it. 2 hours or more past check out I have to follow policy. We do appreciate the feed back and the people that make the policies do read these, so your voice will be heard. Thank you again and i'm glad you enjoyed your stay otherwise.
par un voyageur
Would definitely stay again.
Publié le 14 juin 2024 sur HotelsLoved the atmosphere of this hotel. Everyone was super friendly, hotel and room were very clean. Great location as it is easily walkable to all the restaurants and shops. Wished they had a full service restaurant on site as the menu for breakfast was very limited and more like a cafe/coffee shop.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Joshua Myers ( Front Desk Manager) , Gestion de l’hôtel
Nicole, Thank you for the great score, I do apologize the Trophy Room was not fully what you were looking for. Sometimes we want to add things to the menu, but we need further approval, we definitely hear your voice about this. We do hope to see you again soon and if you decide you don't want to eat at the Trophy room we have great suggestions at the desk that are with in 2 blocks walking from us.
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Joshua Myers ( Front Desk Manager) , Gestion de l’hôtel
Russell,Thank you for the great score and we hope to see you again soon!
