Note fondée sur 1 798 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2023 sur Expedia
The lady at the front desk was sooooo nice. The bathroom is very big and the shower… wow!
par un voyageur
Publié le 27 mai 2024
Commentaires de Gestion de l’hôtel
28 mai 2024 par Ballys Hotel Management, Gestion de l’hôtel
Thank you for taking the time to complete our survey at Bally's. We greatly appreciate your feedback and value your opinion. Your input is invaluable in helping us improve our services and enhance the overall guest experience.At Bally's, we strive to provide exceptional service and exceed our guests' expectations. Your feedback allows us to identify areas where we can make positive changes and ensure that we continue to meet the needs of our valued guests.We truly appreciate your participation in the survey and thank you for your valuable insights. We value your feedback and look forward to implementing improvements based on your input.Thank you once again for taking the time to complete our survey. We hope to have the opportunity to welcome you back to Bally's in the future and provide you with an even better experience.
par un voyageur
Publié le 9 mai 2024
The room was not very clean and the lever in the shower was not working properly.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Ballys Hotel Management, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the issues you encountered during your visit.We are disappointed to hear that the cleanliness of your room did not meet your expectations. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for falling short in this regard. We will address this matter with our housekeeping team to ensure that such oversights do not happen in the future.We are also sorry to hear about the issue with the shower lever. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the malfunctioning lever. We will have our maintenance team inspect and repair the shower immediately to prevent any further inconvenience for our guests.We appreciate your feedback as it helps us identify areas for improvement. We take these matters seriously and will use your comments to enhance our services and ensure a better experience for our future guests.If there is anything else we can do to rectify the situation or make it up to you, please do not hesitate to reach out to our guest services team. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.
par un voyageur
Publié le 4 mai 2024
Nice
Commentaires de Gestion de l’hôtel
4 mai 2024 par Rosalia, Gestion de l’hôtel
Hi John,Thank you for taking the time to complete our survey!We are thrilled to hear that you enjoyed your trip into the Ballyverse. It is our goal to make Bally’s the premier name in gaming and entertainment, and your feedback is key to making that happen.I am pleased to hear that our team was able to create an engaging and memorable experience for you. Please feel free to contact me directly and it will be my pleasure to assist with any additional comments or questions you may have.We look forward to welcoming you back the next time you decide to jump into the thrill here at Bally’s!
par un voyageur
Publié le 25 avr. 2024
Commentaires de Gestion de l’hôtel
20 mai 2024 par Ballys Hotel Management, Gestion de l’hôtel
We are thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 18 mars 2024
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Ballys Hotel Management, Gestion de l’hôtel
Thank you for your positive rating! We are thrilled to hear that you had a great experience with us. Providing excellent service and creating memorable stays for our guests is our top priority, and we are delighted that we met and exceeded your expectations.
par un voyageur
Publié le 16 mars 2024
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Ballys Hotel Management, Gestion de l’hôtel
Thank you for your positive rating! We are thrilled to hear that you had a great experience with us. Providing excellent service and creating memorable stays for our guests is our top priority, and we are delighted that we met and exceeded your expectations.
par un voyageur
Publié le 9 mars 2024
Ballys was nice however the staff on the casino floor wasn’t very friendly. They didn’t seem very engaged in what they were doing
Commentaires de Gestion de l’hôtel
18 mars 2024 par Ballys Hotel Management, Gestion de l’hôtel
Thank you for sharing your feedback with us. We appreciate your comments about your experience at Bally's. We are glad to hear that you found the overall experience to be nice. However, we apologize for the lack of friendliness and engagement from our staff on the casino floor.Providing excellent customer service is a top priority for us, and we regret that our staff did not meet your expectations in this regard. We will address this issue with our management team and provide additional training and guidance to ensure that our staff is attentive, friendly, and engaged with our guests.Thank you for bringing this matter to our attention. Your feedback is important to us as we strive to provide a better experience for our guests. We hope that you will consider giving us another opportunity to provide you with a much-improved experience in the future. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know.
par un voyageur
Publié le 7 mars 2024 sur Expedia
Early check-in
Commentaires de Gestion de l’hôtel
8 mars 2024 par Admin, Gestion de l’hôtel
Thank you, Richard for taking the time to review your recent experience with us. Bally's knows you have a choice and we are grateful that choice is us! Come back and see us.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Rooms could use a little freshening/rehab. Bed was comfy, but shower handle was broke, scratches on walls, and tv wasn’t working when we wanted to watch before bed.
Commentaires de Gestion de l’hôtel
6 mars 2024 par -Ballys Team, Gestion de l’hôtel
Hi Rachael. We appreciate your feedback and look forward to earning your business again in the future.
