Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 avr. 2022 par Customer Service, Gestion de l’hôtel
Thank you for the great rating, Aimee!
It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt House Sterling Dulles Airport North. We'd like to share an even better experience with you soon.
par un voyageur
Hôtel propre et bien agencé.
Publié le 4 mars 2022 sur HotelsCommentaires de Gestion de l’hôtel
4 mars 2022 par Customer Service, Gestion de l’hôtel
Thank you for the 8-star rating, Emmanuel!
It's great your time at Hyatt House Sterling Dulles Airport North was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.
Thanks again for the feedback!
par un voyageur
Publié le 5 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2021 par GM, Gestion de l’hôtel
Your time taken to share your enjoyment had at Hyatt House Sterling is much appreciated Antoine! Thank you.
par un voyageur
Publié le 30 oct. 2019 sur Hotels
Excellent hôtel. Très bon petit dej. Très bon rapport qualité prix.
Commentaires de Gestion de l’hôtel
7 nov. 2019 par GM, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 19 août 2019 sur Expedia
Perfect stay, would retirn anytime!
a plug for electric car is the only thing to add
par un voyageur
Everything was great
Publié le 11 août 2019 sur HotelsWe missed our connecting flight in Washington so I booked a room for the night. Called the hotel and then sent a shuttle within 20 minutes. Staff was extremely helpful and friendly. Room was clean and comfortable. Breakfast was great.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Please do not use this hotel! They lie to you! They offer a shuttle service that does not work. In my way to the hotel, I waited for more than an hour for the shuttle. In the way back, I had to get a taxi because the shuttle driver was not there. Importantly, I did ask in the night before, If the shuttle would be available and on time. I complained and the front desk person ignored me.
Please use other hotel if you can; this hotel should be your last choice!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Hello Belinda,Thank you for your candid feedback. The hotel has on all associated websites that guests will need to call the hotel directly for the airport shuttle to retrieve them from Dulles International Airport. I do apologize if you did not see that at the time of booking. As for the morning, the hotel had an associate that was not well and an another associate came in to cover their shift, but was late as it was last minute. Again we do apologize for any inconvenience that this may have caused you whilst travelling.
par un voyageur de Tampa
Publié le 10 févr. 2024 sur Expedia
I go there periodically and am able to get away, for the most part, from the craziness of what our lives now are in crisis times. The staff are pleasant; the food is good; the accommodations are comfortable; and the time spent can be relaxing. Occasionally, I find a TV not working or a bulb blown out, but those things are quickly fixed when I ask for the maintenance people to fix what is wrong. I have even been given a good rate because I am a guest that they see periodically. In these times, good customer service is hard to come by, because other hotels are not willing to push to keep the standards high when this one is.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Customer Service, Gestion de l’hôtel
Janice, thank you for your kind words about the Hyatt House Sterling Dulles Airport North. We're pleased that our friendly team members, culinary offerings, and comfortable lodgings contribute to your seclusion from the stresses of today's world. We always aim to swiftly rectify any issues, like TV malfunctions or lighting problems, to ensure a restful and hassle-free stay. Your frequent visits are genuinely appreciated, and we're happy to offer preferable rates as a token of that appreciation. Our commitment to exceptional customer service remains steadfast, even in challenging times. We eagerly anticipate your next visit.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
I'm a bit disappointed in our stay. We've stayed here before. It's been about two years since our last stay here. The parking is no longer free which sucks. There's signs everywhere to make sure you scan the QR code. The receptionist was not very welcoming. She had a bit of an attitude and had an AirPod in her ear. We had to switch rooms when we arrived since it smelled very bad like chemical or gas. The room we switched to was better but later that night we found out the sink was clogged. We called the front desk for the onsite engineer and the engineer never came. I tried calling the front desk several times but they never answered. The breakfast was okay, it's been better in the past. Overall, the stay was not good as we expected. We booked this hotel because in the past, it was great and our stay felt like home. I'm not sure if there's been changes with the mangement but I will not be coming back here again.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Customer Service, Gestion de l’hôtel
Chris, it's regrettable to hear your recent experience was not as satisfactory as previous stays. We apologize for any frustration you may have encountered with the new parking policy, QR code signs, and reception interaction. We take note of your concerns about your room and regret that the issue with the sink wasn't promptly addressed. While we're glad the room you switched to was better, it's clear we have some improvements to make. Also, it's disappointing that our breakfast did not meet your expectations this time. It's unfortunate to hear your overall experience fell short, as we aim to create a top-quality, home-like atmosphere for our guests. We will take your feedback to heart and use it to improve. We hope for an opportunity to restore your faith in us in the future.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback, Shyanne.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
