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Hilton Garden Inn Syracuse

3.0 star property
3-star guestrooms with comfy beds

Choose dates to view prices

Photo gallery for Hilton Garden Inn Syracuse

Lounge
Indoor pool
Exterior
One king one bedroom whirlpool suite
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Hot tub
  • Bar
  • Breakfast available

Explore the area

Map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • Syracuse University
    ‪11 min drive‬
  • Destiny USA
    ‪11 min drive‬
  • JMA Wireless Dome
    ‪13 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪12 min drive‬

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Exterior

DoubleTree by Hilton Hotel Syracuse

East Syracuse
  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,012 reviews
The price is CA $189
CA $221 total
includes taxes & fees
May 25 - May 26
DoubleTree by Hilton Hotel Syracuse

About the area

East Syracuse

Near the airport.Stay at this East Syracuse hotel and you'll be within 9 miles (15 km) of Syracuse University and Destiny USA. Also within 9 miles (15 km) are Erie Canal Museum and The Oncenter.

What's nearby

  • The Oncenter - 10 min drive - 11.5 km
  • Landmark Theatre - 10 min drive - 11.5 km
  • Syracuse University - 11 min drive - 10.8 km
  • Destiny USA - 11 min drive - 10.8 km
  • JMA Wireless Dome - 13 min drive - 11.8 km

Getting around

  • Syracuse Regional Transportation Center - 15 min drive
  • Albany Intl. Airport (ALB) - 129 min drive

Restaurants

  • ‪Pizza Hut - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Wendy's - ‬4 min drive

About this property

Hilton Garden Inn Syracuse

3-star guestrooms with comfy beds
Hilton Garden Inn Syracuse offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Hilton Garden Inn Syracuse also features gift shops/newsstands, a garden, and a picnic area. Free self parking is available.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2002
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LCD TV with digital channels

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1007 reviews
Rating 8 - Good. 304 out of 1007 reviews
Rating 6 - Okay. 87 out of 1007 reviews
Rating 4 - Poor. 47 out of 1007 reviews
Rating 2 - Terrible. 32 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in fairly good shape, nice pool and hot tub, on-site restaurant/bar. Only negative was the lack of a complimentary breakfast.
Stayed 1 night in May 2025

2/10 Terrible

Bernard

Travelled with family
Was given an occupied room and opened the door found guests sleeping. Potentially a dangerous situation since I could have ended up shot or injured. Very dangerous situation indeed
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I like the layout of the rooms. the lobby area and restaurant/bar are nice
Stayed 1 night in Mar 2025

4/10 Poor

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service

To many mixups and issues. Not the Hilton i know.

Dogs barking all night. Room mixups that made us have to pack up and move to a different room. Then the manager in the morning checking me out when were just trying to speak with him about the breakfast buffet that was not what was advertised. Just not the Hilton Experiance. I will find another hotel in that area as they treated me like I was second class on the morning shift.
Stayed 1 night in Feb 2025

4/10 Poor

Keain

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We had issues with toilet it was clogged the entire time had to use public restroom in hallway told staff and never got fixed
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Jullian

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked online for business for the night, the lady who was checking me in was amazing very sweet. I dropped my bags and left to work. I came back different person than check in, bathtub was dirty, stains on the furniture very upsetting went down stairs and they said nothing they can do so late. I booked for the jacuzzi room wasn’t able to use. Bedding was clean. But rest of it very upsetting.
Stayed 1 night in Feb 2025

8/10 Good

Carrie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, and our dog enjoyed her first hotel as well:)
Stayed 1 night in Feb 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sherri, Roaring Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not bad. The issue I had was the sink was leaking underneath in the bathroom. I don't think it just started when I got there and when housekeeping was cleaning, they should have noticed. Next, it is shocking that the "breakfast" which is basically yogurt, some wrapped fruit, pan of scrambled eggs, etc. (your typical hotel breakfast) was not included. It was embarrassing to not realize. The lady politely explained but that is ridiculous that there is a fee for this.
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service when checking in and out!
Stayed 1 night in Jan 2025

6/10 Okay

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Eva

Stayed 1 night in Jan 2025

2/10 Terrible

Akeela

Disliked: Staff & service, property conditions & facilities
Jacuzzi was broke not working moved room same thing no running water in Jacuzzi not working.
Stayed 1 night in Sep 2024

4/10 Poor

Scott

Disliked: Property conditions & facilities
We paid for breakfast as part of the room but the hotel said they would not provide because they were not busy enough. Our room also smelled like marijuana throughout our stay. When we notified the don’t desk they did not offer to move us not address the issue.
Stayed 2 nights in Jan 2025

6/10 Okay

Rosemary

Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Stayed 2 nights in Sep 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff at the front desk was very nice, and the room was clean. Took advantage of the hot tub which was clean and well maintained.
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy, Sibley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Stayed 1 night in Nov 2024

10/10 Excellent

Jackie

Stayed 1 night in Nov 2024

6/10 Okay

Judith

Stayed 1 night in Nov 2024