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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property
3-star hotel near Destiny USA

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Property amenity
Dining
Lobby

Popular amenities

  • Parking available
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the area

Liverpool

In state park.You'll find Hopkins Road County Park and Salt Museum within 2 miles (3 km) of this hotel. Sainte Marie among the Iroquois and Onondaga Lake Park are also within 3 miles (5 km).

What's nearby

  • Destiny USA - 4 min drive - 5.4 km
  • NBT Bank Stadium - 4 min drive - 5.4 km
  • Armory Square - 7 min drive - 9.3 km
  • New York State Fairgrounds - 10 min drive - 11.8 km
  • St. Joseph’s Health Amphitheater at Lakeview - 10 min drive - 14.8 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Denny's - ‬2 min drive
  • ‪Tully's Good Times - ‬2 min drive
  • ‪KFC - ‬4 min walk
  • ‪Heid's of Liverpool - ‬2 min drive

About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star hotel near Destiny USA
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 30000 square feet (2700 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2700 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Hindi, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 223 out of 811 reviews
Rating 8 - Good. 248 out of 811 reviews
Rating 6 - Okay. 148 out of 811 reviews
Rating 4 - Poor. 100 out of 811 reviews
Rating 2 - Terrible. 92 out of 811 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Property is still under renovation which means all facilities and amenities were not available or not operating. However I would be will to stay when all operations are ready
Stayed 1 night in May 2025

2/10 Terrible

Lisa Blegen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed and we arrived at the property at 1 am. The first key card for our room didn't work. We were moved to another room. It was occupied when we opened the door and the person inside screamed. We were moved to another room. That room was also occupied, but at least that guest didn't wake up. They key card didn't work at the next two rooms. The staff took another hour to finally locate a clean, unoccupied room with a door that actually unlocked. I've never experienced such a difficult and dangerous check-in.
Stayed 2 nights in May 2025

6/10 Okay

Adalynn

Stayed 1 night in Jul 2022

2/10 Terrible

Nofal

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to thruway.

10/10 Excellent

Nadene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect

4/10 Poor

Carol

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Keep driving.

Reserved here cause there was a pool. Pool was closed. Stayed 2night and room was never cleaned.
Stayed 1 night in Nov 2022

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed, but have been to worse.

There were no personals in the bathroom on arrival, not even hand soap, then found a hair on the floor and in the shower. Finally called for a new room when I pulled the sheet back and found crumbs! New room was better...it was clean, had a fridge, had personals...but we could not turn the temp down enough to be comfortable. Even my kids that are usually cold were overheated. Outdoor signage was also very poor!!
Crumbs....
Stayed 2 nights in Nov 2022

8/10 Good

Phyllis

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good hotel tainted by the laundry

Most of our stay was fine, except for whoever is doing the laundry. We had 2 rooms. In our room the bath mat had two brown stains on it and a towel had a small red stain. In the other room there were stains on the sheets and pillowcases. We were staying at the hotel to see a Syracuse football game which started at 8:00. We did not get back to the hotel until 11:00. We approached the front desk after the football game and the front desk person (a male) was very apologetic and worked quickly to get us different sheets. Another employee who was leaving her shift, upon walking out complained to another employee about us wanting different sheets a 11 at night. My son was coming from his car and heard the conversation. My son told the front desk person who was again very apologetic and said he would tell the manager who would be working the next day .Nothing more was said to us or done from the manager.
Stayed 1 night in Nov 2022

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Carpet had not been vaccuumed and there were visible crumbs everywhere. Made us wonder what else had not been cleaned. But it was too late in the evening to request a maid to clean it.
Stayed 2 nights in Oct 2022

8/10 Good

Whittaker

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty carpet everywhere including the elevators.
Stayed 2 nights in Oct 2022

10/10 Excellent

david

Stayed 2 nights in Oct 2022

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Phalkun

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was huge but even after I called the night before to make sure the pool would be open, but when we got there the desk clerk told me the pool was closed for maintenance. They refunded my money but I had to find another hotel with a pool which ended up costing double what i was refunded .
Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Klaudia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stopped over on the way to Buffalo. It was clean, convenient and staff was very pleasant. No issues and fast check-in, check-out.
Stayed 1 night in Oct 2022

8/10 Good

Xiao

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
it's generally ok hotel. room is neat and clean. just need to update the carpet, which is old and dirty.
Stayed 1 night in Oct 2022

6/10 Okay

Pamela

Disliked: Amenities, property conditions & facilities
We couldn't get a receipt b/c they said it would come thru you - which we would like. They had a convention and the area got really dirty. We had kids running around over our room until like 10 PM. A couple of lights did not work in our room, the bathroom is super small, no shower cap and the TV remote was a challenge to work. New battery needed maybe. Not a great place.
Stayed 1 night in Oct 2022

4/10 Poor

Prince

Disliked: Cleanliness, staff & service, property conditions & facilities

Find a better Hotel in the Area

The bedsheets were not changed from the previous day, and you could smell the odor. The previous consumer left food items in the refrigerator that the hotel staff did not remove. I still have not received my email receipt from checking out because their system was down. I checked out 5 AM on October 10 and I hope I wasn’t forgotten and charged a late fee.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in hotels often and when I was checking in the manager remembered me. That felt really good to be acknowledged.
Stayed 1 night in Oct 2022

4/10 Poor

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Housekeeping didn’t clean our room or provide fresh towels during two night stay. Large wedding in hotel that weekend. Bartender and chef provided excellent service. Food was great! No refrigerator in room.
Stayed 2 nights in Oct 2022

2/10 Terrible

takoya

Stayed 1 night in Sep 2022