Note fondée sur 577 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par jean louis de Loches en Indre et Loire
le top
Publié le 4 janv. 2015 sur HotelsSuperbe hôtel pour un stop dans cette région
Même si c'était le 31 décembre le service était impeccable
Avons apprécié la possibilité de faire notre lessive ce qui pour des voyageurs au long cours est bien pratique
par Guillaume Tremblay de Québec
Superbe hotel
Publié le 4 août 2014 sur HotelsRapport qualité/prix excellent. Très bien situé. Excellent service. Aucun mauvais commentaire à formuler. Séjour parfait.
par Titisuisse de Dully
Au milieu de nulle part
Publié le 27 oct. 2013 sur Expedia
Pour : Le calme avec la chambre qui donne sur une mini forêt.
Contre : Les possibilités de repas. L’hôtel se vante d'avoir un restaurant, mais la carte est ultra simple et les plats sont du surgelé réchauffé.
Emplacement : Rien, utilisé comme hôtel de transit entre Panama City et St Augustine.
Hôtel anonyme, sans charme particulier, piscine grande comme un timbre poste et peu de services à disposition.
Dans mon cas, très bien pour une nuit comme hôtel de repos en cours de voyage.
par un voyageur
Publié le 18 mars 2024 sur Expedia
I can’t recommend this property based on what happened during our stay. We ordered Uber Eats and the delivery went to the wrong room. As soon as I saw the receipt from the Uber driver, I left our room to pick up, all within the span of 2 minutes but the food had already been picked by someone else. The hotel confirmed they contacted the room but no answer. I acknowledged the hotel can’t control or manage Uber deliveries but the manager on duty didn’t seem to have any empathy at all. I will not stay at this property again in the future.
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear John, We are sorry to hear about your experience during your stay with us. While we understand the limitations in managing third-party deliveries, we regret any frustration caused. We strive to provide exceptional service, and your feedback helps us improve. We hope you'll reconsider and give us another opportunity to provide a more positive experience.Safe Travels,Jason CurtisGeneral Manager
par un voyageur
Publié le 13 mars 2024 sur Expedia
Jason at the front desk was awful. Very rude and completely unpleasant. Seemed very annoyed to talk and walked off while I was talking to him. I was asking him simple questions about the pet policy and he acted as though it was a complete hassle to talk to me. Worst employee I’ve ever dealt with at a hotel.
Commentaires de Gestion de l’hôtel
13 mars 2024 par General Manager, Gestion de l’hôtel
Dear Steven, We sincerely apologize for your disappointing experience while interacting with our staff member. Providing exceptional service is paramount to us, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable, and we will address this matter with our team to ensure that all guests receive the courteous and attentive service they deserve. We appreciate your patience and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Safe Travels,Jason CurtisGeneral Manager
par un voyageur
Publié le 12 mars 2024 sur Expedia
I booked one room with two twin beds for two days. Upon arrival the hotel only had one room left with one single twin bed. This was unsatisfactory for me because my reservation was secured with a major credit card. It wasn't until later in the evening that an on-call manager had to come into the hotel and after going through a computer search he was able to find a room with two Queen beds and honored my reservation as originally booked. This is the second incident with my Hilton reservations in the last three years. The last was in Jackson Hilton during the Powell Family Reunion. I was disappointed.
Commentaires de Gestion de l’hôtel
13 mars 2024 par General Manager, Gestion de l’hôtel
Dear ERNEST M, We apologize for the inconvenience you experienced with your reservation. Ensuring a seamless check-in process is essential, and we regret any frustration caused. We are grateful for your patience and are glad that our on-call manager was able to assist promptly. Your feedback is invaluable, and we will use it to improve our service and ensure smoother experiences for our guests in the future. We appreciate your loyalty to our brand and hope to have the opportunity to welcome you back for a great stay.Safe Travels,Jason CurtisGeneral Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Front desk workers were very helpful.
Commentaires de Gestion de l’hôtel
11 mars 2024 par General Manager, Gestion de l’hôtel
Dear Beverly, Thank you for your kind words about our front desk team at our hotel. We're pleased they provided you with helpful service during your stay. We strive to ensure every guest has a positive experience, and we're glad that was reflected in your interaction with our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Safe Travels,Jason CurtisGeneral Manager
par un voyageur de Vassalboro
Publié le 8 mars 2024 sur Expedia
They charged me twice. I paid by Expedia and when I arrived they needed the credit card for incidentals. I noticed the full price come up and corrected them. They told me not to worry it was canceled. It wasn’t. Took me two more tries to get it refunded.
Commentaires de Gestion de l’hôtel
9 mars 2024 par General Manager, Gestion de l’hôtel
Dear paul, We sincerely apologize for the billing error and any inconvenience it caused. Your satisfaction is our priority, and we regret any confusion with the charges. We understand the importance of a seamless check-in process and are sorry for the inconvenience you experienced in rectifying the issue. Please be assured that we have addressed this internally to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Safe Travels,Jason CurtisGeneral Manager
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par General Manager, Gestion de l’hôtel
Dear Shayla, We love knowing that you had such a great experience. Thanks for choosing Hilton Garden Inn Tallahassee Central, and we hope your next visit with us will be soon!Safe Travels,Jason CurtisGeneral Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
I did not get the room I booked. No one called to let me know that it wasn't available nor did they let me know during check out. Gave me a standard room and you basically ruined my husband's birthday staycation and this hotel needs to be upgraded. Everything there is old. The carpet the shower curtains, the lamps EVERYTHING. I wish I had not used my reward points for this. It was not what I wanted.
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Dear Ayonna, We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. So, we are sorry to hear that this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Safe Travels,Jason CurtisGeneral Manager
