Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mai 2024
Overall very discouraged. The chair in the room was tiny it reminded me of a chair they sell for children in big box stores. The back only went up halfway up my back very uncomfortable. When we opened the curtains in the morning there were dozens of flying ants inside along the window. The insects had com in through the AC unit. Upon checkout we were charged 10$ for two 20 ounce waters. Shame on us for buying them. I asked if I could get a twenty dollar bill for four 5 dollar bills and the checkout person said the don’t have much cash to exchange this. This Marriot property does not accept cash. This is the United States of America and they don’t accept cash. The staff overall was good but the best staff member was the lady that set up the breakfast on Wednesday morning May 29th She was not scheduled to work but got called in. She went out of her way to help the guest. We will not stay here again and very discouraged with this Marriot property.
par un voyageur
Publié le 2 mars 2024 sur Expedia
The jacuzzi was really dirty and are was not clean. The room was clean, but the bathroom had hair in the tub. Also, I feel the air conditioner was loud and clanky, but cold.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Good morning, Jill! Thank you for your feedback about your recent stay with us. I do apologize that we failed to meet your expectations. Guest satisfaction is our number one goal and we strive to always improve. I have shared your feedback with housekeeping and maintenance to ensure these things do not happen in the future. I hope that you will consider staying with us again the next time your travels bring you to the area.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Tammy, Gestion de l’hôtel
Dear Summer,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Fairfield Inn & Suites Tampa Fairgrounds/Casino.I am happy that you enjoyed your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tamara WiteckGeneral Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Close to the Hard Rock and major roads.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Dear David,Thank you for your 5 out of 5 rating of Fairfield Inn & Suites Tampa Fairgrounds/Casino. Feedback from our biggest asset - guests like you - is what helps us to grow and keep setting higher standards to make your stay more enjoyable. Thank you again and please stay with us again when your travels bring you back to the area. Sincerely, Tammy WiteckGeneral Manager
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Tammy, Gestion de l’hôtel
Dear Dollie,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Fairfield Inn & Suites Tampa Fairgrounds/Casino.I was so happy to hear that you enjoyed your stay at the hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tammy WiteckGeneral Manager
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Dear Rory,Thank you for your rating of 8 out of 10 for the Fairfield Inn & Suites Tampa Fairgrounds/Casino! It is because of people like you sharing your positive experience with us that keeps us moving forward in a positive direction! Thank you for staying with us and I hope that you will stay with us again the next time your travels bring you to the area.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Dear Faith,Thank you for your 4 out of 5 review. We certainly appreciate you taking the time to let us know how we are doing. We always strive to better ourselves even in the best circumstances. We hope that you will join us again at Fairfield Inn & Suites Tampa Fairgrounds/Casino.
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Dear Jill,I am truly sorry that we did not meet your expectations. It is always our goal to provide 100% satisfaction to our guests. I hope that you will allow us another opportunity to wow you with our hotel. Be safe in all of your travels.
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Dear Michelle, I would like to thank you for taking the time to share your feedback concerning your recent stay with us. It is with feedback like yours that we are able to improve and fully meet expectations. I hope that you will consider us again the next time your travels bring you to the area. Best Regards!
par un voyageur
Room Wasn't cleaned and no clean towels
Publié le 6 janv. 2024 sur HotelsCommentaires de Gestion de l’hôtel
26 janv. 2024 par Tammy Witeck, General Manager, Gestion de l’hôtel
Dear Lisa,I want to thank you for taking the time to send us your feedback. I am sorry that you were not happy with your stay. Per Marriott Brand Standard, rooms are not cleaned until the 3rd day of the stay, in your case, you did not stay 3 days so housekeeping would not have been to your room. In the future, please let us know that you would like to have service and at what intervals if you are staying for 2 nights or more. I hope that you will give us another chance and stay with us again the next time your travels bring you this way!Best Regards
