Note fondée sur 156 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Hotels
새로 리노베이션해서 깔끔한데 침구류 향이 별로^^; 태풍으로 키즈 시설 이용 못해 아쉽습니다.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Adrian, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at Crowne Plaza Resort Guam. We appreciate your valuable insights, as they help us continue to improve and enhance our guests' experiences.We are delighted to hear that you found our newly renovated facilities to be clean and well-maintained. However, we apologize for any inconvenience caused by the bedding not meeting your expectations regarding scent. Rest assured, we will address this with our housekeeping team to ensure that all bedding is fresh and inviting for our guests.Regarding the kids' facilities, we regret that your experience was impacted by the typhoon. The safety and well-being of our guests are our top priorities, and while we strive to provide a range of amenities and activities for families to enjoy, there are circumstances beyond our control, such as severe weather events, that may affect access to certain facilities. We apologize for any disappointment this may have caused and appreciate your understanding.We value your feedback and hope that despite these challenges, you were able to enjoy your time with us. Should you have any further comments or if there's anything we can assist you with in the future, please do not hesitate to reach out to us.Once again, thank you for choosing Crowne Plaza Resort Guam for your stay. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
The bed was so nice. Clean.RECENTLY RENOVATED
Commentaires de Gestion de l’hôtel
1 mars 2024 par Adrian, Gestion de l’hôtel
Dear Yunho,Thank you for taking the time to share your feedback following your recent stay at Crowne Plaza Resort Guam. We're delighted to hear that you enjoyed your experience with us.It's fantastic to hear that you found our recently renovated bed to be comfortable and clean. Providing a restful and rejuvenating sleep experience is one of our top priorities, and we're glad that we could meet your expectations in this regard.Your positive comments are truly appreciated and serve as a testament to the hard work and dedication of our team. We hope to have the pleasure of welcoming you back to Crowne Plaza Resort Guam for another enjoyable stay in the future.If there is anything further we can assist you with or if you have any additional feedback to share, please feel free to reach out to us at any time.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Adrian, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Resort Guam. We are thrilled to hear that you had an enjoyable experience with us.It brings us great joy to know that you had a wonderful stay and that our hotel amenities and services contributed to your overall satisfaction. Providing exceptional experiences for our guests is always our top priority, and we are delighted that we were able to meet your expectations.We are grateful for your positive feedback and for choosing to stay with us. If you have any further comments or if there is anything we can assist you with in the future, please do not hesitate to contact us.We look forward to welcoming you back to Crowne Plaza Resort Guam for another memorable stay whenever your travels bring you to our beautiful island.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
最高のホテルでした！！ホテル直結で息を呑む美しさのタモンビーチに入ることが出来ます。シュノーケリングセットも貸して頂けるので存分に楽しめます。ホテルの方々もみな温かく笑顔でとても気持ちよく過ごさせて頂きました。施設も比較的新しくロビーもとてもキレイです。オススメです！！
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Adrian, Gestion de l’hôtel
Dear Yurika,Thank you ever so much for taking the time to share your delightful experience with us following your recent stay at Crowne Plaza Resort Guam. We are absolutely thrilled to hear that your time with us was nothing short of exceptional.It brings us immense joy to know that you thoroughly enjoyed our unparalleled location directly connected to the breathtaking beauty of Tumon Beach. We strive to provide our guests with effortless access to the natural wonders that surround us, and we're delighted that you were able to take full advantage of this during your stay. It's fantastic to hear that the snorkeling sets added an extra layer of enjoyment to your experience.Your kind words regarding the warmth and hospitality extended by our team members are truly heartwarming. Providing genuine and attentive service is at the core of what we do, and we're thrilled to learn that our efforts made you feel comfortable and welcomed throughout your stay.Maintaining the pristine condition of our facilities is of the utmost importance to us, and we're delighted that you found our relatively new facility and impeccably clean lobby to your liking.Your recommendation means the world to us, and we sincerely appreciate your support in sharing your positive experiences with others.Once again, thank you for choosing Crowne Plaza Resort Guam for your stay, and we look forward to welcoming you back for another unforgettable experience in the near future
par un voyageur
Publié le 12 févr. 2024 sur Expedia
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Mark Ocampo, Gestion de l’hôtel
Dear AMRA,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve guest satisfaction. We also appreciated the great score you have provided for your overall experience. As a loyal IHG One Rewards Member, your feedback really means a lot to us as we pride ourselves to live up to the IHG brand.If you have missed something to indicate on your survey or would like to recognize any one of our team members, please do not hesitate to reach out to me with the contact information provided below. I would like to know more about your opinions so we may ensure that the next time you stay with us will be an even greater experience, and recognize those who have went above and beyond to ensure you had memorable experience.We look forward to welcoming you back. Si yu’us ma'ase, and have a wonderful day.Best regards,Mark OcampoAssistant Front Office Manager671-646-5880mark.ocampo1@ihg.com
par un voyageur
Publié le 3 févr. 2024 sur Hotels
it was super good!!! no need to compare with other hotels at all.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Adrian, Gestion de l’hôtel
Dear Ji in,Wow! Thank you so much for your incredibly positive feedback regarding your recent stay at Crowne Plaza Resort Guam. We are absolutely delighted to hear that your experience with us was "super good" and that you found no need to compare it with other hotels.Providing exceptional service and exceeding our guests' expectations are at the heart of what we do, and your kind words serve as a testament to the dedication and hard work of our team.We are thrilled to have had the opportunity to create such a memorable experience for you. Your satisfaction is our top priority, and we couldn't be happier knowing that we succeeded in making your stay exceptional.If there is anything else we can do to enhance your future visits with us, please don't hesitate to let us know. We are here to ensure that each stay with us is nothing short of extraordinary.Once again, thank you for choosing Crowne Plaza Resort Guam. We can't wait to welcome you back for another amazing stay in the near future.
par un voyageur
Publié le 14 janv. 2024 sur Hotels
par un voyageur
Publié le 9 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Adrian, Gestion de l’hôtel
Dear Doyun,Greetings from Crowne Plaza Resort Guam!We hope this message finds you well. We want to express our sincere appreciation for choosing to stay with us and for taking the time to share your experience.We are delighted to hear that you enjoyed your recent stay at Crowne Plaza Resort Guam. Providing a comfortable and memorable experience for our guests is our top priority, and your positive feedback is truly rewarding for our team.Whether it was the amenities, the service, or the overall ambiance, we are pleased to have met your expectations. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have hosted you.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, we would love to hear more about it. Your feedback is valuable as we continually strive to enhance our guest experience.Thank you once again for choosing Crowne Plaza Resort Guam. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Mark Ocampo, Gestion de l’hôtel
Dear Yonekazu,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve guest satisfaction. It saddens me to hear that your stay with us was not up to your expectations, and we are sorry we fell short of your expectations. I would like to know more about your opinions so we may ensure that the next time you stay with us, it will be a memorable experience that exceeds your expectations.We hope that you will give us the opportunity to serve you again in the near future. Si yu’us ma'ase, and have a wonderful day.
