Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Flood
Publié le 7 mars 2021 sur HotelsI was charge more than expected. They did not have my reservation. The linens/towels were dingy and stained. Our room flooded with sewage. Not a fun time but the people were incredibly nice.
Commentaires de Gestion de l’hôtel
26 avr. 2021 par Johnny- Owner, Gestion de l’hôtel
Hello, Anonymous, we can't over charge the Hotels.com guests unless if they don't show us their Reservation either hard copy or on the phone. The Hotels.com guests get special discounts. We are not aware of your raising over charge issue.
You were offered Hotel Suite, that are specially set up for special guests. I was told that a wash cloth that look dingy was actually a cleaning rage, an housekeeper left it behind accidently. There are special towels in those four suits . The hotel was totally full . We have not had any complaints from any of our guests especially the ones from hotel suites. We are sorry and apologize for your inconvenience . However, we thank and appreciate you.
par un voyageur
I would return to save some cash
Publié le 6 oct. 2020 sur HotelsOverall we were pleased with the price for the 4 days we spent there and the service was good as well. The hotel is beside a truckers route which is noisy at night but tolerable. I would rebook if I need to return to Tazewell.
Commentaires de Gestion de l’hôtel
7 oct. 2020 par Johnny- Owner, Gestion de l’hôtel
Hello anonymous. We appreciate your kind review. Yes keep our price low and very affordable. By the way we have all double pane windows that helps a lot with the traffic noise unless it is an ambulance or a fire truck. You may also ask for rooms away from the traffic. We appreciate you very much. Thank you.
par un voyageur
Publié le 14 sept. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2020 par Johnny- Owner, Gestion de l’hôtel
Hello, Anonymous, I am sorry , I don't see your detail of the review. However, we apologize and sorry for your inconvenience. Please always contact the front desk representative with any issues you have. If not resolved, ask for owner's cell phone number. The cell phone numbers are posted on the side window and front glass door. Please call any time you feel free. We will try our best to resolve. Thanks again.
par un voyageur
Convenient and Clean
Publié le 27 juill. 2020 sur HotelsNot what we were expecting but was close to dirt track and clean. Manager Justin was very nice and pleasant.
Commentaires de Gestion de l’hôtel
28 juill. 2020 par Johnny, Gestion de l’hôtel
Thank you for choosing us. We stay extremely busy. We are very sorry for you not so pleasant experience. Please always keep in mind, let our Front Desk Manager know so he could assign you another room. We appreciate you.
Thank you.
par un voyageur de Alvaton, ky
Publié le 27 juill. 2020 sur Expedia
We actually cancelled our rooms when we pulled into the parking lot. Gang of guys hanging out in the parking lot. (Read a news article a few minutes before arriving about a shooting there in May, 2020.)
Commentaires de Gestion de l’hôtel
28 juill. 2020 par Johnny, Gestion de l’hôtel
You are right. We had an unfortunate event. Hotel Manager was notified for the wrong people who were fighting. Manager immediately called the police force and had them taken out of the hotel within few minuets. It was not hotels fault. Please lets be fair, when shooting happens at the Walmart, it becomes a big news, people do not stop going to Walmart. We believe in the safety of our hotel guests and staff. We took care of the problem soon as we noticed. However we appreciate you.
par un voyageur
Room review
Publié le 15 juill. 2020 sur HotelsCheck in and stay was good as Sarah was very helpful and friendly..the cleanliness was very poor..Romm carpet and chairs were stained and very dirty, tile floor was sticky, no. Ups or glasses....was a bit of a disappointment ..Sarah was very good.
Commentaires de Gestion de l’hôtel
15 juill. 2020 par Johnny, Gestion de l’hôtel
Hello, Debra, we are sorry for your bad experience. The room you were in was given to contractors for three weeks. Sarah is great employee, but she picked the wrong room for you. We have Hotel suites available with hardwood flooring especially for Expedia and Booking.Com guests. They were available. I will have a meeting with my staff to resolve this problem for future. Please always point out the problem as you notice in the room. We have instructions for staff to transfer you to another room. My cell phone number is written on the entry glass door and on the service window. You could also also ask for owner to discuss about your issue. I don't mind if any guest calls me at 3 am. We try to resolve the problem immediately. I apologize for your experience.
par un voyageur
Awesome hotel
Publié le 10 juill. 2020 sur HotelsGreat place
Commentaires de Gestion de l’hôtel
10 juill. 2020 par Johnny, Gestion de l’hôtel
Hello, Cody, we thank you very much for visiting us. We appreciate you . Please come again.
Thanks
par un voyageur
Publié le 16 janv. 2020 sur Expedia
It was close to my destination. I was able to have my pet with me.
Commentaires de Gestion de l’hôtel
17 janv. 2020 par Wes Floyd, Gestion de l’hôtel
Thank you for your review we appreciate you and thank you for staying with us..
par un voyageur
Publié le 30 oct. 2019 sur Hotels
par un voyageur
Publié le 15 oct. 2019
Commentaires de Gestion de l’hôtel
17 oct. 2019 par Johnny- Owner, Gestion de l’hôtel
I am sorry, I don't see any review on this screen. All it says is 2 out of 5. I am assuming not very satisfactory. Without the detail problem , I am sorry to say I can make a comment. All I can say that the best way to handle issue is to always contact our front desk staff or ask for the owner's telephone number to discuss the problems. This way not only we will know what the problem is but also will address the problem at the same time.
