Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de SALEM
Publié le 9 avr. 2024
The description for this hotel says it's been renovated in 2024. As of April 5-7, 2024 it is still in the process of being renovated. I stayed in building D which still had the old siding. The rest of the buildings were prepped for new siding. The inside of our room did not look like it had been renovated. It was clean and the beds were comfortable. One of the chairs had major scratches and stains. The bathroom fan did not work. One of the other hotel guests said their fan didn't work and another guest said their fan worked but made a horrible noise. There was a stack of debris and building materials from the demolition in an area not easily accessible to hotel guests, but very unsighlty. There were scraps of metal and wood with nails in it on the lawn in front of building D; probably blown there by the wind. Not a safe place for children to run around on the lawn. I was not at the hotel during the day. The nights were quiet. I suspect it may be noisy on weekdays when contractors are working on renovations. It isn't all bad. The hotel is located near the Columbia River and easy driving distance to downtown. The hotel staff were friendly and the floor in the lobby was beautiful. There were big paper wrapped packages in the lobby. I assume it was furniture for the lobby, which was unfurnished. I think once the renovations are done, this will be a very nice hotel. But I wouldn't recommend it for now unless you just need a place to stay at night.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Kristi, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback with us. we sincerely apologize for the inconvenience you experienced during your stay, especially regarding the ongoing renovations. We appreciate you patience and understanding as we work to improve our facilities. We're glad to hear that you found our location convenient and our staff friendly. We hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.
par un voyageur
Nice Facility & Views With Bad Service
Publié le 20 févr. 2024 sur HotelsThe homophobic desk clerk annoyed me & the breakfast was holocaust starvation-style.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Kristi, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I'm sorry to hear about your experience. We take feedback seriously and we will address the behavior of our staff immediately. Additionally, we'll review our breakfast offerings t ensure they meet the expectatins of all our guesets. Thank you for bringing this to our attention,
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Was nice a welcoming
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Kristi, Gestion de l’hôtel
Thak you for your kind words! We're delighted to hear that you found our hotel nice and welcoming. Your satisfaction is our top priority, and we look forward to welcoming you back again soon. If there's anything we can do to enhance your experience, please let us know.
par un voyageur
Not a good night sleep
Publié le 5 févr. 2024 sur HotelsAC/Heater in room was very loud and old. The toilet ran on/off all night. The bathroom door wouldn’t open and shut due too the NEWLY installed tile floor. The window blind only covers 95% of window and lets a lot of light in from the parking lot.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Kristi, Gestion de l’hôtel
We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is valuable, and we will adress these issues promptly to ensure a more comfortable stay for future guests. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 23 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Kristi, Gestion de l’hôtel
Thank you for leaving us a review. We hope to see you again in the near future!
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Kristi, Gestion de l’hôtel
I would love to hear about your stay with us. Please feel free to call , so we can discuss your recent stay.
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Probably is at nice location on the river, not many river view rooms.
Currently property is under renovation, so noise level is high, cleanliness & appearance is low.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Kristina, Gestion de l’hôtel
Thank you for your feedback. We appreciate your acknowlegment of our nice river location. We apologize for the inconvenience caused by renovations and the associated noise levels. Your concerns about cleanliness and appearance are noted, and we're actively working to address these issues. We value your input and hope to provide an improved experience in the future.
par un voyageur
Great folks, nice location, rooms too cramp d.
Publié le 2 janv. 2024 sur HotelsWe stay at your motel quite frequently for a get away. We like the new renovation but our favorite rooms are now too small! They crammed two queen beds in all the rooms facing the river! It is so cramped and just not comfortable at all. All the king beds are now facing the parking lot. Not so good. Why not take a few rooms with a view and put king beds in them? Just an idea. Either way thank you to the manager for trying to accommodate us during remodel. Doug did a wonderful job of moving us when some extremely noisey and angry people got a room next to ours. Hats off to all the staff great folks. We love this motel just not the rooms anymore. Hopefully you can remedy this? Thank you for your amazingly good service! Nick
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Kristi, Gestion de l’hôtel
Thank you so much for providing us feedback! We appreciate your continued paronage and are delighted to hear you enjoy the renovations. We apologize for any discomfort experienced due to the room size and bed configurations. Your suggestion regarding king beds with river views is noted and we will consider it for future improvements.
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Kristi, Gestion de l’hôtel
Thank you for taking the time to leave us a review!
par un voyageur
Publié le 13 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Kristina, Gestion de l’hôtel
Thank you so much for your review!
