Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Talea, Gestion de l’hôtel
Dear Tiffany,Thank you for taking the time to leave us a 10/10 rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay with us.If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out. We're always here to ensure our guests have a comfortable and enjoyable stay.We hope to welcome you back again in the future!Best regards,Talea LeslieFront Office Manager Holiday Inn Express The Dalles
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Talea, Gestion de l’hôtel
Dear Douglas,Thank you for your perfect rating! We're delighted that you had a great experience during your stay with us. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Talea LeslieFront Office Manager Holiday Inn Express The Dalles
par un voyageur
Publié le 15 janv. 2024 sur Expedia
My stay was uneventful
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Talea, Gestion de l’hôtel
Dear Lindsay,Thank you for sharing your feedback. We're glad to hear that your stay was uneventful, and we hope that this contributed to a peaceful and comfortable experience. If there are any areas where we can enhance your stay in the future, please don't hesitate to let us know.We look forward to welcoming you back for another pleasant stay.Best Regards,Talea L.Front Office Manager
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mars 2024 par Talea, Gestion de l’hôtel
Dear Juana, Thank you for your excellent rating! We're thrilled to know that you had a great experience with us. If there's anything specific that stood out to you or if you have any feedback to share, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future!Kind Regards, Talea L.Front Office Manager Holiday Inn Express The Dalles
par un voyageur
Publié le 11 janv. 2024 sur Expedia
I have stayed here before when visiting family. The hotel is very comfortable. The breakfast wasn’t as good as it had been previously.
I had rented a plug in hybrid vehicle and was happy to see the vehicle charging stations. However the stations didn’t work properly.
Otherwise I felt safe and comfortable here.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Talea, Gestion de l’hôtel
Dear Bianca,Thank you for choosing to stay with us again and for taking the time to share your feedback. We appreciate your loyalty.We're glad to hear that you found the hotel comfortable, and we apologize for any inconvenience you experienced with the breakfast and the vehicle charging stations. Your comments are valuable, and we will look into the issues you mentioned to improve our services.We are pleased that overall, you felt safe and comfortable during your stay. If there's anything specific you'd like us to address or if you have suggestions for improvement, please feel free to share them.We look forward to the opportunity to welcome you back on your next visit.Best Regards,Talea L.Front Office ManagerHoliday Inn Express Dalles
par un voyageur
Publié le 8 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Elise, Gestion de l’hôtel
Dear Megan,Thank you for taking the time to leave a 5/5 review! We truly appreciate your positive feedback and are delighted that you had a great experience during your stay.We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Elise KobyFront Office SupervisorHoliday Inn Express & Suites The Dalles Oregon
par un voyageur
Publié le 8 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Elise, Gestion de l’hôtel
Dear Brian, I'm sorry to see that the experience fell short of your expectations. Your feedback is valuable, and we take it seriously. We'd love to understand more about what went wrong and how we can improve. If you're willing to share more details or suggestions, please reach out. We're committed to making things better for you and future guests.Warm Regards,Elise Koby Front Office Supervisor Holiday Inn Express & SuitesThe Dalles Oregon
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Clean and friendly to our basketball team
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Elise, Gestion de l’hôtel
Dear Jon,Thank you for choosing our hotel for your stay! We're thrilled to hear that your basketball team found our accommodations clean and that our staff was friendly during your visit.It was a pleasure hosting your team, and we hope to welcome you all back for another enjoyable stay whenever you're in the area.Best regards,Elise KobyFront Office Supervisor Holiday Inn Express & Suites The Dalles Oregon
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Nice property. Very clean. Our issue was that we booked well in advance(months), got a call after we were already in town that our family of 4 would only get one bed because of a booking mix up on their end. We were able to overlook because they promised us a rollaway bed. Upon checkin we were told that they’d already given all the rollaway beds away. We were offered no compensation. Very unprofessional.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Elise, Gestion de l’hôtel
Dear Alison,Thank you for sharing your feedback regarding your recent stay. We're genuinely sorry for the inconvenience and frustration caused by the mix-up in your booking, resulting in a room arrangement that did not meet your expectations.Please accept our sincerest apologies for not providing the rollaway bed as promised. Your experience does not reflect the level of service we aim to deliver, and we understand how this impacted your stay.Your comments are invaluable, and we'll address this issue with our team to prevent similar situations from occurring in the future. We hope for another chance to provide you with the exceptional service and stay experience you deserve.Warm regards,Elise KobyFront Office SupervisorHoliday Inn Express & SuitesThe Dalles Oregon
par un voyageur de Hermiston
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Elise, Gestion de l’hôtel
Dear Alejandro,Thank you for taking the time to leave a 5/5 review! We truly appreciate your positive feedback and are delighted that you had a great experience during your stay.We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Elise KobyFront Office SupervisorHoliday Inn Express & Suites The Dalles Oregon
