Cerulean Tower Tokyu Hotel

5.0 star property
5-star luxury hotel near Shibuya Crossing

Choose dates to view prices

Photo gallery for Cerulean Tower Tokyu Hotel

Executive Suite with Lounge Access, Non Smoking
Lounge
1 bedroom, premium bedding, down comforters, minibar
Gift shop
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to, 150-8512
  • Place, Shibuya Crossing
    ‪5 min walk‬
  • Place, National Stadium
    ‪6 min drive‬
  • Place, Tokyo Tower
    ‪10 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪30 min drive‬

Room options

Executive Superior King With Lounge Access Non Smoking

  • Sleeps 3

Junior Suite (FUJI) with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe King Non-Smoking

9.6 out of 10
Exceptional
(13 reviews)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Corner King Non-Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Twin Room, Non Smoking, Corner

9.6 out of 10
Exceptional
(22 reviews)
  • 50 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Japanese Suite with Lounge Access, Non Smoking

  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Executive King with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Twin with Lounge Access, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Double Room, Non Smoking

8.8 out of 10
Excellent
(38 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

King Non-Smoking

9.4 out of 10
Exceptional
(30 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Twin Non-Smoking

9.6 out of 10
Exceptional
(48 reviews)
  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Superior King Non-Smoking

9.8 out of 10
Exceptional
(38 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Superior King with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Double Room with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Executive Corner King with Lounge Access, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 49 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Corner Suite with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 86 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Executive Deluxe King with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Deluxe Twin with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Executive Corner Twin with Lounge Access, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Executive Suite with Lounge Access, Non Smoking

  • 73 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Double Room With Lounge Access Non Smoking

  • Sleeps 2

Executive King With Lounge Access Non Smoking

  • Sleeps 2

Executive Deluxe King With Lounge Access Non Smoking

  • Sleeps 2

Corner King Room Standard Floor Non Smoking

  • Sleeps 3

Executive Superior Twin With Lounge Access Non Smoking

  • Sleeps 3

Executive Deluxe Twin With Lounge Access Non Smoking

  • Sleeps 2

Executive Corner Twin With Lounge Access Non Smoking

  • Sleeps 3

Junior Suite Fuji Executive Floor

  • Sleeps 2

Universal Room

  • Sleeps 2

Superior Twin Room Standard Floor Non Smoking

  • Sleeps 3

Deluxe King Room Standard Floor Non Smoking

  • Sleeps 2

Junior Suite Executive Floor

  • Sleeps 2

Executive Suite Executive Floor

  • Sleeps 2

Corner Suite Executive Floor

  • Sleeps 2

King Room Standard Floor Smoking

  • Sleeps 2

Double Room Standard Floor Non Smoking

  • Sleeps 2

Cerulean Superior Twin Room, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Cerulean Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Cerulean Corner Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 49 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Cerulean Double Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Cerulean King Room, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Cerulean Superior King Room, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Cerulean Deluxe King Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Cerulean Corner King Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Cerulean Grand Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Cerulean Queen Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Corner Suite with Lounge Access, Non Smoking

  • 125 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Junior Suite with Lounge Access, Non Smoking

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Double Room, Non Smoking

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Room, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Room, Non Smoking

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, Non Smoking

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Room, Non Smoking

  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, Non Smoking

  • 49 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds

Double Room Standard Floor - Smoking

  • Sleeps 2

King Room Standard Floor Non Smoking

  • Sleeps 2

Superior King Room Standard Floor Smoking

  • Sleeps 3

Superior King Room Standard Floor Non Smoking

  • Sleeps 3

Superior Twin Room Standard Floor - Smoking

  • Sleeps 3

Deluxe King Room Standard Floor - Smoking

  • Sleeps 2

Deluxe Twin Room Standard Floor Non Smoking

  • Sleeps 2

Corner King Room Standard Floor - Smoking

  • Sleeps 3

Corner Twin Room Standard Floor - Smoking

  • Sleeps 3

Corner Twin Room Standard Floor Non Smoking

  • Sleeps 3

Japanese Suite "SAKURA" (Japanese-Western Room) Non Smoking

  • Sleeps 4

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Cerulean Double Room Non Smoking

  • Sleeps 2

Cerulean King Room Non Smoking

  • Sleeps 2

Cerulean Superior King Room Non Smoking

  • Sleeps 3

Cerulean Deluxe King Room Non Smoking

  • Sleeps 2

Cerulean Corner King Room Non Smoking

  • Sleeps 3

Cerulean Superior Twin Room Non Smoking

  • Sleeps 3

Cerulean Deluxe Twin Room Non Smoking

  • Sleeps 2

Cerulean Corner Twin Room Non Smoking

  • Sleeps 3

Cerulean Grand Room Non Smoking

  • Sleeps 4

Cerulean Queen Room Non Smoking

  • Sleeps 2

Deluxe Corner Suite With Lounge Access Non Smoking

  • Sleeps 2

Executive Corner King With Lounge Access Non Smoking

  • Sleeps 3

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About the area

Tokyo

Shibuya stay.A stay at this Shibuya hotel places you within half a mile (1 km) of Shibuya Crossing and 3 miles (5 km) of National Stadium. Also, Tokyo Tower is within 3 miles (5 km) and Tokyo Imperial Palace is within 6 miles (10 km).

What's nearby

  • Cerulean Tower - 1 min walk - 0.0 km
  • Shibuya Crossing - 5 min walk - 0.4 km
  • National Stadium - 6 min drive - 3.7 km
  • Tokyo Tower - 10 min drive - 4.9 km
  • Tokyo Imperial Palace - 11 min drive - 8.0 km

Getting around

  • Shibuya Station - 4 min walk
  • Shinsen Station - 9 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪富士そば - ‬1 min walk
  • ‪つじ田 - ‬4 min walk
  • ‪SUBWAY - ‬2 min walk
  • ‪長崎飯店 - ‬4 min walk
  • ‪WHITE GLASS COFFEE - ‬2 min walk

About this property

Cerulean Tower Tokyu Hotel

5-star luxury hotel near Shibuya Crossing
Cerulean Tower Tokyu Hotel offers its guests a full-service spa, an indoor pool, and a fitness center. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Cerulean Tower Tokyu Hotel. Parking is available for a fee.

This 5-star Tokyo hotel is smoke free.

  • 403 guestrooms or units
  • 40 levels
  • 7 dining venues
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Cerulean Tower Tokyu Hotel offers 403 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open select days.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 4,000 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: JPY 4,200 to 4,200 for adults and JPY 2,100 to 4,200 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s restaurant, COUCAGNO will be closed on January 7, 2026.
Due to maintenance, this property's executive lounge will not be available on January 27, 2026, from 10:30 AM-2 PM. Check-in and check-out service will be available at the front desk and the lounge service at the Cerulean lounge during this time.
A scheduled power outage will take place January 18-19, 2026 from 11 PM-6:30AM. Guests must unplug all the electric devices during this time. Room service will not be available from 11 PM on January 18 to 7:00 AM on January 19, 2026.
Breakfast is not included in the Breakfast rate for children ages 0-5 who stay at no charge.
A scheduled power outage will take place on January 7, 2026 from 10:30 AM-3 PM and on January 18-19, 2026 from 11 PM-4:30 AM. All facilities that use power, including air conditioning, restaurant will not be available during this time. Check-in time begins at 3:30 PM on January 7, 2026.

Renovations and closures

The following facilities or services will be unavailable from January 5 2026 to January 8 2026 (dates subject to change):
  • Swimming pool
The property will be renovating from January 7 2026 to January 7 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 4200 to 4200 for adults, and JPY 2100 to 4200 for children
  • Self parking fee: JPY 4000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

The executive lounge is open 7-10:30 AM for breakfast, 10:30 AM-8 PM for tea time, 2-4 PM for afternoon tea, 5:30-7:30 PM for cocktails, and 7:30-8:30 PM for nightcap.
Guests under 18 years old are not allowed in the executive lounge.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cerulean Hotel
Cerulean Hotel Tokyu
Cerulean Tokyu Tower
Cerulean Tower Hotel
Cerulean Tower Tokyu
Cerulean Tower Tokyu Hotel
Cerulean Tower Tokyu Hotel Tokyo
Cerulean Tower Tokyu Tokyo
Hotel Cerulean
Tokyu Cerulean Tower Hotel
Cerulean Tower Tokyu Hotel Shibuya, Tokyo

Reviews

Cerulean Tower Tokyu Hotel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1422 out of 1717 reviews
Rating 8 - Good. 192 out of 1717 reviews
Rating 6 - Okay. 60 out of 1717 reviews
Rating 4 - Poor. 28 out of 1717 reviews
Rating 2 - Terrible. 15 out of 1717 reviews

Reviews

10/10 Excellent

John

Liked: Amenities
Very efficient and professional staff
Stayed 6 nights in Aug 2025

10/10 Excellent

Gustavo, ROCHESTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cerulean Tower Tokyu Hotel was simply outstanding. The location could not be more perfect — right in the heart of Shibuya, steps away from the famous crossing, endless restaurants, shopping, and train connections to anywhere in Tokyo. The cleanliness was impeccable, with every corner of the hotel and our room spotless and well maintained. It truly made our stay feel comfortable and stress-free. The staff were incredibly attentive, always ready to assist with directions, recommendations, and anything we needed, all with genuine warmth and professionalism. If you want unbeatable convenience, exceptional service, and top-tier cleanliness, Cerulean Tower Tokyu Hotel is the place to stay in Tokyo. We would gladly return without hesitation.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Good food choice at breakfast. Nice bed and good bathroom amenities
Stayed 2 nights in Aug 2025

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and attention to detail!
Stayed 3 nights in Aug 2025

10/10 Excellent

shailav

Stayed 2 nights in Jul 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Glen, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and lovely well equipped rooms. Convenient access to Shibuya station. Amazing view from the rooms!
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 4 nights in Aug 2025

10/10 Excellent

Rose Anne, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfort and awesome staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Rose Anne, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff.. everybody’s really friendly and helpful!!!!!’ Even prior to our arrival… they respond to all our questions less than 24 hrs!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaron

Travelled with family

Excellen

Amazing 5 star hotel with excellent beds, rooms and food. The food was also excellent. Be sure and includethe breakfast buffet during your stay. My wife and son loved it. Also, it's in an excellent walkable location in the Shibyua, Tokyo district. We also loved the pajamas they provided us nightly.
Stayed 3 nights in Jul 2025

10/10 Excellent

HALINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the start to the end of our holiday we were made to feel welcome. We arrived earlier than our check in however they offered to look after our luggage, which allowed us to explore a little bit of Shibuya. When we arrived back at the hotel, the check in was an easy process and they had already delivered our luggage to our room. The room itself was immaculate. There was a closet as you walked in the room which contained slippers, iron and umbrella. Also inside was a safe and drawers. The closet itself was very spacious so plenty of room for clothes. In addition to the closet was some additional drawers, one of which had pyjamas supplied by the hotel. During the day the rooms would be cleaned and items refreshed such as the complimentary water, soda and beer. In the evening (usually when we were out, they would come back in the room, straighten out your bed, lay out pyjamas, top up your water (if needed) and provided a selection of teabags and chocolates. The room had a fantastic view of the city and on the more clearer sky mornings, we are sure we could see Mount Fuji. The hotel is located in a really convenient location that is close to Shibuya Scramble, the shops and the train station. The hotel staff are just lovely and helpful. They greet you warmly everytime you pass them. This whole trip has been wonderful and the people of Japan are some of the nicest people I have met. I am hoping to come back again soon and will definitely chose this hotel
Stayed 8 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Kahlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

MD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My heart is full of gratitude to all your staffs. Not only for going extra miles to arranged the shipment of my lost cellphone bag that I left in the room upon check out and also for your quick respond when my daughter got high fever during our second night when I requested for a thermometer. We felt very safe and cared truly during and even after our stay. it was a long journey for us as first time tourists , physically exhausting , but you made everything worry free and luxurious for us. The high end amenities and complementaries were always checked and refilled daily. Thank you most especially to Ms. Mae and to the chief operating Officer of Housekeeping for your outstanding customer service. I love your hotel even more for your help. The complimentary lounge was also very nice ,well kept and relaxing , the staffs were always very attentive and accommodating as well. Looking forward to stay in your hotel again and hoping you will have more guests to stay to experience "True Luxury Service " from your extraordinary staffs. Your customer service was far beyond any 5 star hotels I stayed in around the world.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thuy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please see my same review on Travelocity.
Stayed 7 nights in Jul 2025

10/10 Excellent

Thuy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel's location is within walking distance to Shibuya crossing with restaurants and shopping and restaurants and train stations, etc. I love it. I would like to see more breakfast selections such as ramen and udons.
Stayed 7 nights in Jul 2025

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 10 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In shibuya so convenient, clean, staff was excellent.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ariel

Stayed 6 nights in Jul 2025

8/10 Good

Jeanne, Honolulu

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Chaofeng, OVIEDO

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel view is excellent!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sherri Darlane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to accommodate any and all requests. Beautiful and relaxing spa and sauna
Stayed 4 nights in Jul 2025