Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2022 par Melita Borg, Guest Services Manager, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
regards,
Melita Borg - Guest Services Manager - Townsville
par un voyageur
Publié le 4 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Paul, Gestion de l’hôtel
Thanks for sharing feedback on your recent stay. I'm pleased you had an enjoyable experience with us.
We look forward to welcoming you back on your next visit to Townsville.
Kind regards,
Paul Gray, Hotel Manager
par un voyageur
Publié le 14 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2019 par Paul, Gestion de l’hôtel
Dear Marie,
Thanks for sharing your feedback after your recent stay. It was nice to see you enjoyed your time at our hotel.
We look forward to welcoming you back on your next visit to Townsville.
Kind regards,
Paul Gray, Hotel Manager
par un voyageur
Publié le 11 mars 2019 sur Hotels
Le stationnement gratuit est annoncé sur la réservation et c’est effectivement 15$/soir. Le stationnement est gratuit le soir (pas le jour) dans la rue. La chambre est confortable mais pas aussi propre qu’on s’attendrait. L’hotel Est bien situé.
Commentaires de Gestion de l’hôtel
15 mars 2019 par Paul, Gestion de l’hôtel
Dear Martine,
I appreciate you taking the time to share your feedback after your recent stay. Your comments in regards to our car parking and room cleanliness were also appreciated. I'm sorry you felt our parking price wasn't indicated at the time of booking, I'm fairly sure it actually is as it has always been a chargeable service at the hotel as we don't own our own car park. Our housekeeping manager has shared your feedback with his team as we expect this to be at a high standard for all our guests.
We look forward to welcoming you back on your next visit to Townsville.
Kind regards,
Paul Gray, Hotel Manager
par un voyageur
Publié le 16 oct. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2018 par Paul, Gestion de l’hôtel
Dear Andre,
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.
We look forward to welcoming you back on your next visit to Townsville.
Kind regards,
Paul Gray, Hotel Manager
par un voyageur
The GC, I love it!
Publié le 4 mars 2024 sur HotelsI love the Grand Chancellor (old Travelodge). It's a uniquely designed hotel.. It's probably my favourite hotel in Townsville (Even though no rooms have baths that I am aware of).. Why I keep returning has been the professionalism and high level of customer service experienced over the last couple of years.. the best of which was a Manager/Receptionist that has sadly left but she left a lasting legacy and attention to detail that none have matched anywhere in Tsv.. many GC staff have embraced her standard but still need refinement.. from point of check in and out, the restaurant and any laundry/dry cleaning.. also any maintenance that needs attention.. they're prompt in action and service.
My recent score would have been perfect except for the newly renovated pool closed again.. It would have been the first time I had visited it but only got to look at an empty pool from glass panels.. the recent cyclonic winds the blame as well as tv reception loss... However maintenance put on internet on the tv so I could watch and listen to YouTube;-). Water has also come into my room and I mentioned it and was offered another room but I said it was okay. The air-conditioning was lovely and cool compared to my previous stay.. I made mention of it at time of booking and it was checked and cool. Look forward to staying at the GC again which I have already booked.
Commentaires de Gestion de l’hôtel
6 mars 2024 par HGC Townsville , Gestion de l’hôtel
Hi Laura,Thank you very much for your very complimentary review. We are so glad that you enjoy your stays with us and return to stay with us time and time again, allowing us to demonstrate our dedication to excellency.We look forward to welcoming you back on your next stay!Kind Regards,BreeGuest Service Manager
par un voyageur
Publié le 18 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
23 mars 2024 par Hotel Grand Chancellor, Gestion de l’hôtel
Dear Kylie,I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Good enough
Commentaires de Gestion de l’hôtel
7 févr. 2024 par HGC Townsville, Gestion de l’hôtel
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager
par un voyageur
Publié le 3 févr. 2024 sur Expedia
駐車場が遠いのと朝食がひどい。
Commentaires de Gestion de l’hôtel
7 févr. 2024 par HGC Townsville, Gestion de l’hôtel
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager
par un voyageur
Publié le 30 janv. 2024 sur Wotif
My partner, daughter and I stayed in your hotel last night in room 1905 and we were not satisfied with the condition of the room or your hotel.
After not having power for 3 nights we though we would have a stay at a hotel and choose the HGC as it was classed as a 4 star hotel and was at the centre of everything, where we could come and relax and cool down for the day.
We couldn't have been much further from the truth, the room was dirty, windows not cleaned, slippers mouldy, dampness in the bathroom and no pool to cool down as it was under repair, that part I completely understand as these things happen but there was no mention of this on your website or even when we checked in, giving us the chance to go else where that did have an operational pool and the chance to cool down in another pool. So we though we would go and cool down in the room, well that was another mistake, as the AC in the room was not cooling, we though maybe the heat coming through the windows, so we closed the curtains and went for dinner, only to come back to still a warm room. We called the front desk who came and looked at the AC and instead gave us a fan to cool us down.
Unfortunately to pay the price we did to sleep in a warm room when we could have done that at home was not the experience nor the lack of sleep that I expected.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par HGCT Team, Gestion de l’hôtel
Dear Jacinta ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago FornasariGuest Services Manager
