Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 févr. 2024 sur Hotels
The hotel was very clean . Staff are very friendly and well trained . I enjoyed my stay
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Team Radisson, Gestion de l’hôtel
Dear Nashreen,Thank you kindly for your amazing review.We look forward to welcoming you back in the near future.Warm Regards,Team Radisson
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Wonderful checkin experience
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Team Radisson, Gestion de l’hôtel
Dear Tendai,Thank you for your great review.Regards,Team Radisson
par un voyageur
Publié le 24 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Team Radisson, Gestion de l’hôtel
Dear Busisiwe.Thank you for your great review.We look forward to welcome you back in the near future.Regards,Team Radisson
par un voyageur
Definitely going back
Publié le 16 janv. 2024 sur HotelsMy stay was amazing even though we had booked the sea view and got the city view
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Team Radisson, Gestion de l’hôtel
Dear Mpho,Thank you for your feedback regarding your stay at Radisson Blu Hotel Durban Umhlanga. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Blu Hotel Durban Umhlanga
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Team Radisson, Gestion de l’hôtel
Dear Silungile,Greetings from Radisson Blu Hotel Durban Umhlanga. I am reaching out to you personally as we would like to thank you for taking the time to complete your review. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel Durban Umhlanga in the near future. Sincerely, Radisson Blu Hotel Durban Umhlanga
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Great stay, the breakfast offering in particular exceeded my expectations from a 4 star hotel. The service by the chefs was spectacular literally no ask is small or too big for them.
What I didn’t understand from a value perspective is the lounge access, nothing wow at all, the food was limited, the set up not great. Infact the facilities available to everyone are much better. There really is no point to the executive lounge.
The other disappointment was the slow lift services due to a failed lift which wasn’t fixed for more than 4 days. This resulted in long waiting periods for the lift which was a bit of an inconvenience.
Otherwise overall a great stay.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Team Radisson, Gestion de l’hôtel
Dear Bathobile,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great overall stay. Your kind words about the exceptional service is truly appreciated.We sincerely apologize for any inconvenience you experienced with the executive lounge. Your feedback about the limited food options and the setup not meeting your expectations is valuable to us, and we will certainly review and improve the offerings to ensure a more satisfying experience for our guests.Additionally, we apologize for the inconvenience caused by the slow lift services. We understand the impact this had on your stay, and we assure you that we are actively working to address and resolve the issue promptly to prevent any recurrence.We genuinely appreciate your constructive criticism, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable and seamless experience.Thank you for choosing to stay with us, and we look forward to the chance to exceed your expectations on your next visit.Best Regards,Team Radisson
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Team Radisson, Gestion de l’hôtel
Dear Roshni,Greetings from Radisson Blu Hotel Durban Umhlanga.I am personally reaching out to thank you for taking the time to review us and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Hotel Durban Umhlanga
par un voyageur
Publié le 2 janv. 2024 sur Expedia
We had an amazing experience!
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Team Radisson, Gestion de l’hôtel
Dear Silungile,Thank you for your great review. We truly appreciate your feedback and hope to welcome you again in the near future.Regards,Team Radisson.
par un voyageur de Orlando
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Team Radisson, Gestion de l’hôtel
Dear Gavin,Greetings from Radisson Blu Hotel Durban Umhlanga. I am reaching out to you personally as we would like to thank you for taking the time to review us. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel Durban Umhlanga in the near future. Sincerely, Team Radisson
par un voyageur
Publié le 26 déc. 2023 sur Hotels
Its my 2nd stay here this year. Ive booked a premium sea facing room. In room Amenities werent up to standards. Their was a constant cigarette smell in the bathroom. Very noisy as it did state sound proof rooms which wasnt
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Team Radisson, Gestion de l’hôtel
Dear Muhammad,Thank you for choosing to stay with us again. We sincerely apologize for any inconvenience you experienced during your recent visit. We value your feedback and will address the issues promptly. Your comfort is our top priority, and we appreciate your continued support.Sincerely,Team Radisson
