Note fondée sur 259 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Crowne Plaza Utrecht , Gestion de l’hôtel
Dear, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay with us and we hope we can welcome you back in the near future.With kind regards,
par un voyageur de champagnole
Publié le 31 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 nov. 2023 par Crowne Plaza Utrecht , Gestion de l’hôtel
Dear, Thank you for taking a moment for this 5 star rating.The team is happy to have had you as our guest and glad that you obviously had a great stay and enjoyed our hotel as well as Utrecht to the fullest.We hope to see you the next time travels brings you to this vibrant city.With kind regards,
par un voyageur
Publié le 16 sept. 2023 sur Hotels
Bel hôtel, neuf, propre mais pour ce niveau d’hôtel manque beaucoup de petites intentions :
Pas de bouteille d’eau, pas de mini kit d’hygiène (disque démaquillant, cotons tiges, ..)
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Crowne Plaza Utrecht, Gestion de l’hôtel
Dear Selda,Thank you for your review and your stay with us! However, it seems that you were not fully satisfied with your time with us, which we are saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on site so that we can improve them accordingly. Once again, our apologies for any discomfort you may have experienced. With kind regards, Crowne Plaza Utrecht
par un voyageur
Excellently
Publié le 15 mai 2023 sur HotelsFantastic hotel and staff
par un voyageur
Publié le 20 févr. 2023 sur Expedia
Bel hôtel, bons équipements et personnel agréable. Très bien situé, pour à la fois pouvoir accéder au centre historique en 5mn à pied, ou prendre un train, puisqu'il se situe quasi au dessus de la gare.
par un voyageur
Make sure you don't forget anything in this hotel
Publié le 1 déc. 2022 sur HotelsAlthough the location is perfect and the room was clean, my stay was overshadowed by a bad experience with the service team. I forgot a 170 hair device in my room and asked to get it back. It was not "found". Later when I threatened to never come back on a business trip it "reappeared" again...
Commentaires de Gestion de l’hôtel
4 déc. 2022 par Kirsten, Gestion de l’hôtel
Dear Nour El Houda,Thank you for your recent stay at the Crowne Plaza Utrecht Central Station and for taking a moment to participate in our survey.I am saddened to see from your scores that you were unfortunately not satisfied with your recent stay and deeply would like to apologize for the inconveniences you must have faced. I am very sorry for having fallen short of your expectations.My colleagues and I are always looking for ways to improve our guest’s experiences, therefore your elaboration would be highly appreciated. Honest feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time.XXX, thank you again for your feedback and for finding a moment to fill in this survey. I hope you had a great time in Utrecht, despite the inconveniences you faced during your stay.I am looking forward to your reply and hope to have the pleasure of welcoming you back to our hotel in near future.With kind regards,Kirsten
par un voyageur
Publié le 17 nov. 2022 sur Hotels
par un voyageur
Publié le 25 juin 2022 sur Expedia
par un voyageur
Parfait rien à ajouter
Publié le 17 août 2020 sur HotelsCommentaires de Gestion de l’hôtel
18 août 2020 par nils , Gestion de l’hôtel
"Dear Fabrice,
Thank you for taking the time to tell us about your experience at Crowne Plaza Utrecht - Central Station
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future Again, thank you for choosing Crowne Plaza,
Sincerely,
Nils Daalmeijer
Front Office Shiftleader & Loyalty Champion
par un voyageur
Very pleasant stay
Publié le 20 juill. 2020 sur HotelsPerfect location to visit the city center. Helpful staff. Very clean room.
Commentaires de Gestion de l’hôtel
29 juill. 2020 par Bart Wilson, Front Office Agent, Gestion de l’hôtel
Dear Francis,
Thank you for your review.
We are happy to hear you seem to have enjoyed your stay. Our staff tries to meet all of your expectations, it is good to see you were happy with our service.
We hope to welcome you soon again to our Crowne Plaza Hotel in Utrecht.
