Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
2,9 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Manager, Gestion de l’hôtel
Hello Lisette,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
par un voyageur de Roy
Publié le 23 mars 2024
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Manager, Gestion de l’hôtel
Hello BARRY,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back again soon.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Great Hotel, Great Staff, Great Location at a GREAT PRICE!!!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Travis! Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience during your stay. Providing great service, a convenient location, and excellent value for our guests are top priorities for us, and we're delighted that we succeeded in meeting your expectations. Your kind words will be shared with our staff as encouragement to continue providing exceptional service to all of our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
par un voyageur
I can smell smoke miles away.
Publié le 9 mars 2024 sur HotelsHotel was nice looking on the exterior (grounds, pool and building). Room was fairly clean, but needed a little extra cleaning attention (dirty finger prints on doorway to bathroom and on the shower curtain). My largest complaint is the room was a nonsmoking room / building, but the room smelt strongly of cigarette smoke and bedding had cigarette burns.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Richard! We appreciate you taking the time to share your feedback with us. While we're glad to hear that you found the exterior of our hotel appealing and that the room was fairly clean, we sincerely apologize for the odor of cigarette smoke in your nonsmoking room. Ensuring a clean and comfortable environment for all our guests is our top priority, and we regret that we fell short in providing you with a room that met our standards. Your comments regarding the cleanliness issues and the smell of smoke will be shared with our housekeeping and maintenance teams for immediate attention and improvement. We understand the importance of maintaining a smoke-free environment and take these concerns seriously. Rest assured, we will take the necessary steps to address these issues and prevent them from occurring in the future. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to reach out.
par un voyageur
Publié le 2 mars 2024 sur Expedia
There was a loud party going on in the room next to us. Finally at 3am I tried to call the front desk only to find out our room phone did not work. I then tried to call the front desk from my cell. The call rang and rang, no one answered. I tried again, still no answer. The party lasted until 5am. At 6 am their dog started barking. Ugh!!! The free breakfast was a joke.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Susan! We sincerely apologize for the unacceptable experience you had during your recent stay with us. Providing a peaceful and comfortable environment for our guests is our top priority, and it's clear that we failed to meet this standard during your visit. We deeply regret the disturbance caused by the loud party in the room next to yours. We understand how frustrating it must have been, especially when compounded by the non-functioning phone in your room and the lack of response from the front desk. Your experience does not reflect the level of service we aim to provide, and we will address these issues immediately with our staff to ensure that corrective action is taken to prevent similar occurrences in the future. Additionally, we apologize for any inconvenience caused by the noise from the dog and for the disappointing experience with our breakfast offerings. Your feedback is important to us, and we will take it into consideration as we strive to improve and enhance the experience for all of our guests. We understand your frustration and disappointment, and we sincerely apologize for falling short of your expectations. We hope that you will consider giving us another opportunity to exceed your expectations during a future visit. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly.
par un voyageur
Do you get what you pay for?
Publié le 1 mars 2024 sur HotelsWhen seeking a budget hotel one should not expect A+ accommodations. This hotel failed in so many ways. Our drapes were covered in mold, all the metal items were rusty, microwave controls were filthy, the bedding had cigarette burns all over them, paint was peeling on our bathroom doors. Positives: frig worked and Kem at front desk was kind despite being overwhelmed by the onslaught of individuals checking in.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Valerie,We appreciate your feedback and will address your concerns internally to improve our services. It's great to hear Kem provided friendly service during your stay. We hope you still found some moments of comfort during your time with us.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Matthew,We apologize for any shortcomings experienced during your stay. Please do not hesitate to contact us directly to discuss your concerns further. We value your feedback and strive to make improvements based on guest experiences.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello Rita, We appreciate you taking the time to review your recent stay with us. If there's anything we can do to improve your experience next time, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
par un voyageur de Doral
Publié le 22 févr. 2024 sur Expedia
Rooms are dirty
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Rachel,We appreciate your feedback and apologize for the inconvenience caused. We strive to maintain a high standard of cleanliness. Your comments have been forwarded to the housekeeping team for their review and improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Vernetta! Thank you for choosing to stay with us and for your glowing rating of 10 out of 10! We're thrilled to hear that you had a flawless experience at Super 8 by Wyndham Valdosta Mall. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations. It was our pleasure to host you, and we can't wait to welcome you back for another exceptional stay.
