Avis The Maples at Warner

Well, apparently I can't say thank you in French. Not allowed. So, thank you very much and hope to see you again sometime!

Thank you for leaving a review although you canceled your reservation and didn’t stay here. Let’s get the facts straight on this one. 1) Animals are only allowed in pet-friendly rooms on the first floor and never in the guest rooms which is why the rooms are always shut even when not occupied. 2) A dog had been in that room on two occasions in the past five years when the dog is a service dog and has to accompany the guest at all times and the pet-friendly rooms are occupied. 3)All of our bedding is washed between guests. 4) You originally and purposely booked the first floor pet-friendly room. 5) I moved you to a non-pet friendly room because the original room you booked was occupied by someone with a service dog that needed to stay one more day. 6) You wanted to cancel your reservation after using both the room and bathroom for some time, left the Inn, came back and asked to cancel and asked for a refund. 7) While I’m bound by my agreement with Expedia and by contract, you were not allowed to cancel once you checked in, but I graciously offered you a 50% refund pending Expedia’s agreement to allow the cancelation. Points to note: Our website mentions right on the front page that we are pet friendly and also have our own pets onsite. Expedia’s website also mentions that the room you booked is a pet-friendly room. You selected this room even though other rooms were available. We have thousands of guests who stay here that are allergic to animals, peanuts, feathers (we have down pillows, duvets, and featherbeds), tomatoes, wheat products, cleaning compounds, asshats and otters. While we would like to have guests stay elsewhere at times (yes, some guests are really, really, awful [post-pandemic issues?]), we welcome any and all with open arms (see prior review). So, your review begs the question “You got what you reserved so how is this our fault?” And while I did everything I could in my power to offset your error; I am good, but mind reading the stupid is not one of my strengths. I’ve always wondered what a review from Abe Lincoln would be like of Ford’s Theater. Probably something along the lines of 2-stars, was murdered there, would not recommend. So, for those of you who do read the fine print, let’s pay it forward and for the next 10 guests that book through Expedia after reading this review note “Abe Lincoln” on their reservation, I’ll gladly provide a 10% discount on your stay and no charge for a pet in a pet-friendly room.

Thanks for the kind words! I hope your daughter enjoys the area and excels in her academics! I hope to see you again!

Thank you! I'm so glad you enjoyed your stay!

Muchas Gracias! Ole, ole!