Note fondée sur 830 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Jordan, Gestion de l’hôtel
Hi Idrissa,Thank you for taking the time to share your feedback with us. We appreciate your positive comments and are delighted to hear that you had an enjoyable experience during your stay.If there's anything specific you loved about your visit or if you have any suggestions on how we can make your next stay even better, feel free to let us know.We look forward to welcoming you back soon!Best regards,JordanFront Office Manager
par un voyageur
Publié le 29 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Ken, Gestion de l’hôtel
Hello ChristianGreat to learn you enjoyed your recent stay. Look forward to welcome you back soon. Thank you!
par un voyageur
Publié le 24 mars 2024
Big bug roach was crawling on the floor in my room. I killed it. I had bed bugs crawling in my bed at an earlier stay. Too many bugs in the rooms at this hotel.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Jordan, Gestion de l’hôtel
Dear Martha,I would like to extend my sincerest apologies for the unpleasant experience you had during your recent stay at our hotel.Your feedback regarding encountering a bug in your room is deeply concerning, and I want to assure you that we take such matters very seriously. We have immediately alerted our housekeeping and pest control teams to thoroughly inspect and address any issues in the room you stayed in, as well as throughout the property. Our priority is to ensure a comfortable and pest-free environment for all our guests.I understand how distressing it must have been to encounter these issues, and I apologize for any inconvenience or discomfort they caused you. Please know that we are taking proactive measures to address this situation and prevent any recurrence in the future.Once again, please accept our sincerest apologies for the shortcomings you experienced. We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,JordanFront Office ManagerHotel Silver Spring
par un voyageur
Publié le 19 mars 2024
I like hotel silver spring because it's close to holy cross hospital
Commentaires de Gestion de l’hôtel
24 mars 2024 par Leopoldine, Gestion de l’hôtel
Dear MIRACULOUS,Thank you for your wonderful review! We're glad to hear that you appreciated our hotel's proximity to Holy Cross Hospital. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay soon.
par un voyageur
Publié le 6 mars 2024
Location was great and room was classic - which was kinda nice! Down hill from there....room temp remained COLD no matter how much I attempted to increase the heat so we were cold the entire night that was the worst!
Commentaires de Gestion de l’hôtel
7 mars 2024 par Leopoldine, Gestion de l’hôtel
Thank you for your feedback. We're pleased you liked our location and the classic room. We apologize for the temperature issue you experienced and will address it promptly. Please note that guests can always request assistance to adjust the room temperature. We hope to welcome you back for a more comfortable stay.
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Leopoldine, Gestion de l’hôtel
Thank you for your review! We deeply appreciate and it brings us immense joy to learn that you had a delightful experience during your stay. We eagerly look forward to the opportunity to welcome you back for another exceptional experience.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Leopoldine, Gestion de l’hôtel
Thank you for leaving us a review. However, we take your experience seriously and would greatly appreciate more details to better understand and address any concerns you may have had during your stay. Our commitment is to provide exceptional service, and your input is invaluable in helping us improve. Please feel free to reach out with more information so we can assist you better.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The room was hot and the staff did not take action on the matter.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Jordan, Gestion de l’hôtel
Hello Juan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate the opportunity to address your concerns.We regret to learn that the room temperature was not to your satisfaction. Our team is dedicated to ensuring our guests have a comfortable stay, and we are disappointed to hear that we fell short in this instance. We encourage guests to reach out to our front desk immediately so that we can promptly address any issues and make your stay more enjoyable.Your feedback is invaluable to us, and we will be reviewing our procedures to ensure a more proactive response to temperature-related concerns. We hope you'll consider giving us another chance in the future, and we'd be delighted to make amends for any inconvenience you may have experienced.
par un voyageur
Great location 👌
Publié le 12 févr. 2024 sur HotelsOlder hotel but clean. Do not accept an adjoining room unless you know the other occupants. Otherwise you will hear everything like they were in the room with you.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Jordan, Gestion de l’hôtel
Hi Doris,Thank you for choosing Hotel Silver Spring and taking the time to share your experience with us! We're delighted to hear that you enjoyed our great location and found our hotel clean.Your feedback about adjoining rooms is valuable, and we appreciate your insights. It helps us improve and enhance the overall guest experience. If you ever plan to stay with us again, feel free to let us know your preferences, and we'll do our best to make your stay even more comfortable.We look forward to welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Very Old and dirty carpets and sofas
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Jordan, Gestion de l’hôtel
Dear Sam,Thank you for sharing your feedback with us. We appreciate your candor regarding the condition of our carpets and sofas. Please accept our sincere apologies for any inconvenience or discomfort this may have caused during your stay.Rest assured, we take cleanliness and maintenance very seriously, and your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement.We hope that despite this issue, you were able to enjoy other aspects of your stay with us. Should your travels bring you back to the area, we would be delighted to have the opportunity to provide you with a more satisfactory experience.Thank you for choosing Hotel Silver Spring.Best regards,Jordan
