Note fondée sur 822 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Excellent endroit. Personnel courtois et à l’écoute des besoins. Proximité de plusieurs bons restaurants.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par General Manager, Gestion de l’hôtel
Hi Nicolas,Your excellent review of Hotel Zena brightened our day! We're delighted you enjoyed our gracious, attentive hospitality and proximity to great restaurants. Thank you for your kind praise and we hope you'll return!Sincerely,Sherry AbediGeneral Manager
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Sherry Abedi, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your recent experience with us. I am sorry to see there may have been aspects of your stay that fell below your expectations. Please reach out to us should you wish to discuss your recent stay in greater detail.
par un voyageur
Publié le 11 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2022 par Sherry Abedi, General Manager, Gestion de l’hôtel
Thanks so much for taking the time to rate your recent experience at Hotel Zena. We hope to have the opportunity to welcome you back again soon!
par un voyageur
Publié le 18 juill. 2022 sur Expedia
Le personnel souriant et professionnel. Excellent hôtel, très propre. Un très bon séjour.
Commentaires de Gestion de l’hôtel
21 juill. 2022 par General Manager, Gestion de l’hôtel
Dear Guervin,
Thank you for taking the time to share your experience at Hotel Zena. We love hearing you had such a great stay and appreciated our wonderful staff. Come see us again soon!
Sincerely,
Sherry Abedi
General Manager
par un voyageur
Publié le 14 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2022 par Sherry Abedi, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your recent experience with us. We look forward to welcoming you back to the hotel again in the near future.
par un voyageur
Publié le 3 août 2021 sur Expedia
Le staff très accueillant et accommodant particulièrement Beryl. A améliorer le système d’accès par réservation au toit terrasse bar après 16h même pour les occupants de l’hôtel
Commentaires de Gestion de l’hôtel
12 août 2021 par -Team Zena, Gestion de l’hôtel
Hello and thank you for your review. Beryl is a star, we are glad to hear she made your stay enjoyable. We hope that for a future visit, we are able to better meet your needs and expectations. Thank you!
par un voyageur de Prospect
Publié le 6 juin 2024
I don't know if the vibes are worth this place. Some of the staff is great, some were unpleasant. The food was delicious, service left much to be desired. Location is great, but there are a lot of properties in that area with similaramenities. I stay at hotels about 4 months out of the year for work and what happened to me at check out here has never happened to me before.
They tried to charge us a $350 smoking fee. We don't smoke. The desk associate rudely said "well because you vape". Vape is smoke....and we don't smoke. Then he pulled out a chart from an air quality detector as 'proof'? I refused again and asked to see this detector. So someone from management comes to "check" the room for smoke. They don't see any sign of smoke and say they'll waive it. But I am eager to call out this scam and still ask to see the detector. It was behind a TV. No blinking lights to show it was working or on etc. That sent me rollingggg. All detectors should be out in open and checked regularly. My spouse thought it was hilarious and started saying absurd things like "we don't smoke you want to check my bags? Smell my clothes...here come close". The front desk just said "oh yeah sorry guyswe have a policy" like that was an explanation? The policy is to falsely accuse people of smoking and try to scam $350. I am so glad I stopped by that desk to split my payment on two cards. Otherwise I would've been duped! Stay vigilant fellow travelers.
Commentaires de Gestion de l’hôtel
7 juin 2024 par General Manager, Gestion de l’hôtel
Hello Deyana,We appreciate your feedback, and we're glad our location worked well for your trip. It's also great that some of our staff made you feel welcome. Please accept our apologies for any instances when that was not the case. We are deeply sorry that you feel our procedures and policy lack integrity. Rest assured, we have worked tirelessly with our vendor to test the system for accuracy, and the results have been consistent. To better address any lingering concerns, please feel free to reach out to us anytime. We look forward to hearing from you soon.Sincerely,Sherry AbediGeneral Manager
par un voyageur
Publié le 14 avr. 2024
Commentaires de Gestion de l’hôtel
6 mai 2024 par Team Zena, Gestion de l’hôtel
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.
par un voyageur
Publié le 19 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Sherry Abedi, General Manager, Gestion de l’hôtel
Thanks for taking the time to rate your visit with us. We look forward to having the opportunity to welcome you back to the hotel again in the near future.
par un voyageur
Publié le 19 mars 2024 sur Expedia
Only disappointing thing was the breakfast room service order, it took almost an hour & a half, they got my son’s order wrong & didn’t send the orange juice we ordered.
Commentaires de Gestion de l’hôtel
25 mars 2024 par General Manager, Gestion de l’hôtel
Hello Emily,We enjoyed hosting your family at Hotel Zena. While we trust you had an overall pleasant stay, we apologize for the misstep with your breakfast order. Rest assured, our culinary team will review your helpful feedback. We value you as our guest, and we hope to welcome you back. Sincerely,Sherry AbediGeneral Manager
