Avis Magnuson Hotel Washington

Thank you for your feedback and that is very important to us to improve continually

thank you for your feedback and i am sorry about your experience at our property due to one of the guest couple had fight and they were making noise all night until cop came and separated them..

Thank you for your feedback. guest request to check in early but we have been busy more than 50% occupancy and we need to clean all rooms before we serving to our guests. check in time is 3 pm and front desk was checking rooms behind housekeeper and helping out stay over guest upstairs. This hotel is pet friendly means you need to disclose about your pet and that is absolutely free to stay as long as less than 80lb and allowed 1 pet per room as per hotel policy. that is mention on Expedia. Guest did not inform to expedia or hotel while bringing dog at property. even did not disclose when they checked in. As soon as they checked in, they start to bring stuff and when front desk noticed that they have dog and asked by front desk to guest then they started again nasty with front desk and dog was more than 80lb still front desk didn't refuse to keep in property. hotel was busy so there were no side-by-side room at downstairs, so we need to move them upstairs. we are here to help our guest and same time if small mistakes can happen but as long as you can inform nicely to front desk then they can correct it. everyone is not equal to stay calm and everyone has some bad day. still front desk stays calm and try to explain her nicely and still guest was nasty with front desk. every time guest is not right and front desk doing her duty and she is also human. upon checked out she try to talk with manager same thing and manager already seen camera conversation while she was at front so simply manager refuse to talk and still she is going on. we respect our guest but still we are also human. they requested on expedia msg for early check in before 1 pm and we know that we are busy. if we can do upstairs housekeeping early then we were planned to check them early, but we have many walked in guest on Friday night so was not possible and still they came at 2 pm to check in and still housekeeping was going on until 2.30 pm.

Dear David, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WASHINGTON NC. It is great to read that you found a room to be nice and clean. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that was not present throughout the time it was schedule for and that the breakfast room was unorganized. We would like to apologize for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your concern is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for your feedback and will continue to maintain standard of property and guest service

Thank you for your feedback and will try to improve our service and location with the help of feedback. Have a great day

Thank you for your feedback. When you arrived at the time we don’t have available any room at downstairs as per your request and we had left only pet friendly room and that might be you don’t like if you are elegiac to dog smell. We always try to make it clean those room properly but still we don’t want to take any kind of health issue with specially old people. We always here to help to move your stuff upstairs as per request. Once again sorry for inconvenience

Dear Timothy, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WASHINGTON NC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that you weren't aware of the deposit until you were checking in, the jacuzzi tub that was not working and the other concerns you mentioned. We would like to apologize for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience and we will share it with the management team.Your concern is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist