Note fondée sur 357 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 févr. 2023 sur Hotels
The room was great and comfortable, but it was close to the elevator and I could hear it ding and going up and down all evening. Also, the breakfast should be called « snacks » as it’s only a couple of granola bars with coffee. Don’t count on it if you need a filling and balanced breakfast.
Commentaires de Gestion de l’hôtel
13 févr. 2023 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns regarding the elevator noise and breakfast with the appropriate individuals to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 6 févr. 2023 sur Hotels
par un voyageur
Publié le 5 mai 2024
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Very helpful staff that does not always get treated the best! They work hard!
par un voyageur de Washington
Publié le 20 févr. 2024 sur Expedia
par un voyageur de LAKE WALES
Publié le 19 févr. 2024 sur Expedia
Staff was friendly. Many undesirable people hanging around the property smoking. Wife did not feel safe and did not want to go to the parking lot.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear James, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret we could not provide you with the flawless experience you deserve. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that the safety and well-being of our guests are our top priority, and we have security on our property around the clock for all our guests' safety. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Room was clean and bed was comfortable but room had little to no amenities.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marc, Thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room and slept well during your visit. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
We went to celebrate our grandson birthday! Very nice hotel! Highly recommend
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Thank you Cassie and staff for your hospitality.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gwen, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Cassie; we will enjoy sharing your remarks with our team. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
I booked a room for a one night stay. When I checked in, there was a sign stating they were helping someone else and they would be back in a moment. I waited for awhile and then someone finally came out from the back, it was obvious they were not helping another guest.
When I got to the room, it smelled of mildew and smoke, there was a used bottle of the complimentary shampoo and "body" hair in the shower. I cleaned it out and realized there was no hair dryer. I tried to call to the reception desk, but the phone did not work, nor did the bedside lamp. I wen to the reception desk for a hair dryer but they were out of hair dryers....
The free breakfast consisted of coffee, flavored coffee-mate, and some granola bars.
I would not recommend this hotel.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Amy, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
