Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2023 sur Expedia
Clean but need some updating. Perfect for one night
Commentaires de Gestion de l’hôtel
3 août 2023 par Customer Service, Gestion de l’hôtel
Alessandro, thank you for taking the time to share your thoughts. Your feedback on the need for some refreshment is duly noted and will undoubtedly assist us in our continual drive for improvement. We're glad that you found our hotel suitable for your short stay and hope to serve you again in the future.
par un voyageur
Correct
Publié le 7 mai 2022 sur Hotels6/10
Commentaires de Gestion de l’hôtel
8 mai 2022 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to submit this feedback, Jeannot.
We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
par un voyageur
Publié le 22 avr. 2024
There was NO HOT WATER in the shower for 2 days.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Stephanie Westfall, Gestion de l’hôtel
Thank you for taking the time to fill out a survey of our property. Your response is reviewed by our management team to evaluate the needs and experiences of our guests. I would like to apologize for the unsatisfactory stay that you experienced during your recent stay with us here in Wilmington, DE. Our goal is to ensure that every guest has a wonderful stay every time they visit us. I would like to encourage you to please contact me with any further comments or concerns you may have that will help us make your next stay a 10. We hope to see you again in the future. Thank you for being our guest.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Front desk staff was nice and friendly
Commentaires de Gestion de l’hôtel
2 avr. 2024 par GM, Gestion de l’hôtel
Thank you for the great rating
par un voyageur
Publié le 9 mars 2024 sur Expedia
Great staffing
Commentaires de Gestion de l’hôtel
1 avr. 2024 par GM, Gestion de l’hôtel
Thank you for the positive rating. We have the best staff
par un voyageur
Nothing but cold showers and boiler related lies.
Publié le 7 mars 2024 sur HotelsNothing but cold showers and boiler related lies.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par GM, Gestion de l’hôtel
Thank you for your feedback as it is our way to improve our services. Please accept my sincere apologies for the inconvenience caused to you by lack of hot water in your room. We did have an ignitor malfunction on our boiler. Happy to report that it is fixed. I have shared your comments with my team for their corrective action.
par un voyageur
Very old building
Publié le 27 févr. 2024 sur HotelsThis hotel is very old. First room, the key didn’t work and had to go back to the front desk. The second room they gave me, same, third room, same and they finally had to physically go to rooms to see which one works.
That was a waste of 30 mins for a late check in…
Only the thing good was staff there that was very nice. But took too long.
They upgraded me to the executive room but still looked like a very old room. Toilet was so old too and thought that it would break.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Suzumi, we regret to hear about the difficulties you encountered while trying to access your room initially and recognize that time was valuable during your stay. We're relieved our team members acted promptly to rectify this issue. We're sorry if the room and its facilities didn't meet your expectations, despite the upgrade. Rest assured, we are dedicated to continuous improvement of our facilities for our guests. It's pleasing to hear, however, that our team members were able to provide a positive aspect to your experience. We hope for another opportunity to offer you a more satisfactory stay.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Hotel close to Amtrak station and various restaurants.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
John, it's wonderful to hear that DoubleTree by Hilton Downtown Wilmington-Legal District's location was convenient for your transportation needs and food options. We hope to welcome you back soon for another comfortable stay.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Rosalind, we deeply appreciate your high rating for DoubleTree by Hilton Downtown Wilmington-Legal District on Hotels.com. It is heartening to know you enjoyed your stay and we look forward to your return. Your satisfaction is our primary goal.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Curtis, it's fantastic to learn that you've had an excellent experience at the DoubleTree by Hilton Downtown Wilmington-Legal District. We value your feedback and are grateful that you chose to stay with us. We can't wait to welcome you back in the future.
