Note fondée sur 479 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Nick, Gestion de l’hôtel
Thank you for your wonderful feedback and we look forward to receiving the opportunity to host you again in the future!
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Jorge Ramirez, Gestion de l’hôtel
Thank you for your honest review.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Shxgxg
Commentaires de Gestion de l’hôtel
21 mars 2024 par Jorge Ramirez, Gestion de l’hôtel
Margarita, We regret the inconvenience caused during your recent stay. The unexpected cleaning fee was necessary due to towels and sheets being soiled with human waste, requiring specialized cleaning by an external company. We understand your frustration and take cleanliness seriously, striving for guest satisfaction. Your feedback is valuable, and we aim to improve your experience in the future. Please reach out if you'd like to discuss further.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Jorge, Gestion de l’hôtel
Thank you for your outstanding review!
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Jorge, Gestion de l’hôtel
Thank you for taking the time to leave us a review!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 mars 2024 par Jorge, Gestion de l’hôtel
Thank you I'm glad we were able to accommodate your need and receive your 5-star review!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Jorge Ramirez, Gestion de l’hôtel
Luz, Thank you for the perfect rating! We're thrilled to know that you had an outstanding experience at the Holiday Inn Wine Country in Windsor. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to providing you with another excellent stay in the future. If there's anything we can do to enhance your next visit, please let us know. Safe travels, and we can't wait to welcome you back!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
The staff was excellent and always so nice and helpful. We will definitely be booking again
Commentaires de Gestion de l’hôtel
4 mars 2024 par Jorge , Gestion de l’hôtel
Thank you for your glowing feedback! Our team is delighted to hear that you found our staff excellent, nice, and helpful. We're thrilled to have exceeded your expectations, and we look forward to hosting you again.
par un voyageur
Comfortable option
Publié le 25 févr. 2024 sur HotelsStaff was very friendly and helpful. The room was clean and the bed was very comfortable.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Jorge Ramirez, Gestion de l’hôtel
Nancy, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and comfort of your room. Providing exceptional service and accommodations is always our top priority, so it's wonderful to know that we met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!
par un voyageur de Angels Camp
Publié le 24 févr. 2024 sur Expedia
Charged a ridiculous cleaning fee for four dirty towels. $500 really? This place is horrible. Homeless hotel!!! Stay away.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Jorge Ramirez, Gestion de l’hôtel
Joshua, I would like to apologize for the negative experience you had during your recent stay with us. Guest satisfaction is our top priority and we take feedback like yours seriously to ensure we are providing our guests with the best possible experience. Upon investigating this matter further, we did find that you were charged 500 for damaging 4 towels along with the bed sheets in the room. This damage was due to human waste, which involves a much more thorough cleaning process carried out by a third party company. We must do this anytime there is anything beyond the scope of daily housekeeping, to ensure our rooms are up to our standards for all future guests. I understand the frustration this may cause, and apologize for the inconvenience; however, this is not something we are able to waive as it is a standard practice at our hotel. If there's anything else you'd like to discuss or if there are any other concerns you have, please feel free to reach out to us directly. Your feedback is valuable to us, and we hope to have the chance to welcome you back for a better experience in the future.
