Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Heart of Yachats
Publié le 17 avr. 2024 sur HomeAwayGreat location and ocean and river views. Well stocked kitchen, evwrything you need right in the heart of Yachats. Will hgadly stay here again
par un voyageur
Nice spot for in town
Publié le 18 mars 2024 sur HomeAwayI couldn't get the door to open and had a hard time communicating with VBRO. But it was Nice spot for in town.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Katherine, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Cozy cottage feel…..had everything we need and great ocean view. Dogs were comfortable as well.
Publié le 6 mars 2024 sur HomeAwayIt was comfortable. However Internet was poor, could not use tablets, very slow. Front entry deadbolt was messed up, very difficult getting in, code did not work had to call for assistance and open lock box for key that was very hard to use as well. Glass slider track needs attention cleaning and waxing so door will open easier. A few cob webs high on window walls, otherwise we thoroughly enjoyed it, and all the nearby trails we took advantage of.
Commentaires de Gestion de l’hôtel
13 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi, Judy, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Winter Beach Stay
Publié le 16 janv. 2024 sur HomeAwayThe view was beautiful. Needed more amenities like extra blankeys. The silverware was lacking.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Valerie. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Yachats
Publié le 17 nov. 2023 sur HomeAwayGood location and okay communication with property management company (Vacasa), Property management didnt appear to be familiar with the property. Site could use maintenance and upkeep (such as light bulbs burned out in common areas and replenishment of housewares in kitchen). Site could use more safety lighting around the parking lot as well.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Chris! Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Birthday getaway
Publié le 5 nov. 2023 sur HomeAwayThis is our second time at this location. The views and access to everything in town are unbeatable.
par un voyageur
Managerial Incompetence
Publié le 7 oct. 2023 sur HomeAwayThe electronic lock on the door was not working. Fortunately the housekeeping staff was there to help us; she had put a new battery in the lock just that day. It was not responding to our code nor to the housekeeper's code. We called Vacasa, who left me on hold for twenty minutes; when a person finally answered she glibly told me that my code wouldn't work because it wasn't check in time yet.
SO: as a customer, I am expected to wait until housekeeping leaves to access a lock that I already know isn't working even for employees? If I had been a complete imbecile I could've followed this advice and not gotten into the room at all. At six o'clock, we got a text message from Vacasa asking: "did you get in?"
Fortunately the housekeeping staff took extra time at the end of her day to call her supervisor and access the key box so we could use an old fashioned key. Even with a regular key the lock was hard to use; I noted that the door and frame were in poor condition and the deadbolt housing protruded from the door itself. My wife was very upset by this and suffered a severe attack of Crohn's disease immediately after this occurred, resulting in a less than satisfactory experience.
I am totally dissatisfied with Vacasa and their lack of responsiveness to this situation. TEXTING did not solve ANYTHING here and the phone employee's indifferently obtuse response was offensive and insulting to my intelligence.
The housekeeper told us this same thing happened to the last four vis
Commentaires de Gestion de l’hôtel
22 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi John, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Great location
Publié le 5 juill. 2023 sur HomeAwayGood location for walking to things in town and central to coast activities.
par un voyageur
Unsafe
Publié le 25 juin 2023 sur HomeAwayA couple of the rooms don’t have names or room numbers. This makes the check in process confusing. There’s no office or support at the site so no support except by phone. Someone walked into my room multiple times looking for the office which was scary and we left a day early. People kept knocking on our door thinking it was the office.
Commentaires de Gestion de l’hôtel
11 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great for the price
Publié le 3 juin 2023 sur HomeAwayIt’s hard to find an affordable place to stay these days with all of the extra fees that get tacked on. This place was a fair price and an adequate place to stay. The view and location can’t be beat. The interior was a bit shabby but it met our needs, and we were stoked to have a kitchen and a deck. The bed was comfortable, everything worked well. We will definitely be back.
