We had a lovely stay. We were also upgraded with no extra charge to us. The reception was outstanding, service and food excellent. Fantastic breakfast too. The room was new, clean and very comfortable. Highly recommended.
The hotel staff Ms Kristina was extremely helpful to the extent of providing us the driving road trip direction to our next destination. Overall, the hotel is clean and the location is perfect.
We chose the Hotel Derby because it had received good reviews and it was in close proximity to the Zermatt railway station.
As it turned out it was very cosy in a cabin style. We liked it a lot. Super hot bath.
We ate there in the evening and received a 15% discount as a resident.
We only had time for a quick breakfast in the morning but it was fine.
My only criticism was with the pillow which I found to be too soft, but that is just a matter of preference.
Staff, room, location, price... All 5 stars! The only thing I was slightly disappointed by was breakfast, but it was included so I certainly won't complain!