Service animals allowed

Not recommended for travellers with spinal injuries

Not recommended for pregnant travellers

Not recommended for travellers with poor cardiovascular health

Travellers should have at least a moderate level of physical fitness

Children 5yr and under are not allowed to participate or board the bus

Not recommended for elderly travellers or guests in poor physical condition.

You will receive a text the day before the tour with your exact pick-up time. Pick-up times typically range between 8:00 AM and 10:00 AM. • Pick-up times may change due to traffic, weather, or operational needs. • Provide a valid phone number and be ready 5 minutes early at the front entrance of your pick-up location. • If you do not answer or are not present when contacted, the guide will continue the tour. • Beach Pick-Up: If you miss the return meeting point at the beach, the guide will continue back to San Juan. Any extra transport is at your expense. • Children 5 and under are not allowed on the tour or the bus. • Buses do not have car seats and cannot accommodate them. • A waiver will be texted to you. All participants must read and sign it before boarding. Notify us 24 hours prior if you do not agree. • The Rainforest tour is challenging, and moderate fitness is required. • You must be able to walk on uneven, slippery surfaces. • The guide may deny participation for safety reasons. • Follow all safety instructions. Failure to do so may result in removal from the tour (non-refundable). • We reserve the right of admission. • No alcohol, no smoking, and no coolers on the bus. • Only one small hand baggage per person (no large luggage). • We are not responsible for lost or stolen items. • Seatbelts must be worn at all times. • Life jackets provided and required for Rainforest and Beach portions. • Cotton socks are required for the Rainforest (worn together with water shoes or hiking shoes). They offer better traction on mossy rocks. • Closed-toe shoes recommended; no flip-flops in the Rainforest. • Tour operates rain or shine. • Weather may require route adjustments. • Participants join the tour at their own risk. • No refunds for cancellations within 24 hours. • Late arrivals = no-show (non-refundable). • Meals, personal expenses, and service charge not included. • Not wheelchair accessible. • Service animals allowed. • Not recommended for travellers with back problems, heart conditions, or pregnancy. • Maximum of 19 travellers.

The total duration of the tour from pickup to drop off is 6 - 8 hours depending on pickup location, traffic, and the pace of the group. .