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The Charles Hotel

4.0 star property
4-star boutique inn near Niagara River Gorge

Choose dates to view prices

The Charles Hotel

Photo gallery for The Charles Hotel

Designer store
Front of property
Premium Room
Breakfast, lunch, dinner served; French cuisine, garden views
Reception

Overview of The Charles Hotel

Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Popular LocationNiagara-on-the-Lake Golf Club6 min walk
  • Popular LocationShaw Festival Theatre13 min walk
  • Popular LocationJackson-Triggs Winery3 min drive
  • AirportHamilton, ON (YHM-John C. Munro Hamilton Intl.)71 min drive

Room options

View all photos for Premium Room

Premium Room

Premium Room

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Property entrance
The Shaw Club Hotel
Parking included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (800)
The price is CA $285
per night
CA $332 total
includes taxes & fees
16 May - 17 May
The Shaw Club Hotel

About the area

Niagara-on-the-Lake

Old Town Historic District stay.At this Old Town Historic District inn, you'll be within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within half a mile (1 km).
View more Inns in Niagara-on-the-LakeOpens in a new window

What's nearby

  • Royal George Theatre - 5 min walk
  • Niagara-on-the-Lake Golf Club - 6 min walk
  • Shaw Festival Theatre - 13 min walk
  • Jackson-Triggs Winery - 3 min drive
  • Peller Estates Winery - 4 min drive

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • The Olde Angel Inn - 7 min walk
  • Peller Estates Winery - 4 min drive
  • McDonald's - 5 min drive
  • Niagara Oast House Brewers - 3 min drive
  • The Irish Harp Pub - 10 min walk

About this property

The Charles Hotel

4-star boutique inn near Niagara River Gorge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace and a garden. Self parking is free.

This 4-star Niagara-on-the-Lake inn is smoke free.

  • 12 guestrooms or units
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Televisions come with cable channels.

Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 25 for adults and CAD 18 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 47-inch TV
  • Cable channels
  • iPod dock

Bedroom

  • Air conditioning
  • Down comforter
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 25 for adults and CAD 18 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 401 reviews" "
Rating 8 - Good. 108 out of 401 reviews" "
Rating 6 - Okay. 46 out of 401 reviews" "
Rating 4 - Poor. 20 out of 401 reviews" "
Rating 2 - Terrible. 9 out of 401 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing I would change about our stay. Beautiful property, lovely staff; we won't stay anywhere else 💕
Stayed 1 night in Dec 2023

6/10 Okay

Sean

Stayed 1 night in Jan 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was generally very good and accommodating to changes. An issue with the chef meant breakfast was not available one morning. A better option than the end of town was expected. The facility is very nice, though some rooms are small - not expected. Would definitely recommend a stay. Opt for larger rooms.
Stayed 2 nights in Dec 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at The Charles Hotel. This time we stayed at the Newark Room. We loved the heated bathroom floors, cozy layout, window seat and antique furniture. The whole staff was very friendly and efficient. Both check-in and check-out were quick and easy :) Thank you, everyone, for making our stay a memorable experience! Will come back in the future.
Stayed 2 nights in Dec 2023

6/10 Okay

Aidan

Liked: Cleanliness
way too overpriced for what it’s worth - their virtual assistant was nice because you can send a quick message and get a response back. the lady at the desk didn’t have the best vibe
Stayed 1 night in Dec 2023

10/10 Excellent

AMIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great time at the Charles. Service is always top notch. Perfect walk to the shops/dining as well.
Stayed 1 night in Dec 2023

10/10 Excellent

John, Cobourg

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Always willing to help.
Stayed 1 night in Nov 2023

2/10 Terrible

don

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sooo cold. Heater was not working properly. Had them turn the thermostat up twice - to the 80s...still cold. Floor was like an ice rink. Tried to warm up...no hot water in the morning. Couldn't even have a shower. Frigid water only. I was told the manger would be in touch...4 days later, no word. Should have been refunded...miserable stay.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had reserved a room that was called a “premium room.” We checked in and were lead to a room that had a bed with very little room to move on either side of the bed…it certainly wasn’t a room that was pictured as “premium” on their website. When I asked the front desk about it, I was told “premium rooms” have different sizes and are called “premium” bc they have access outside. Fortunately there was a larger premium room available and it was beautiful. Lots of charm and character. The location of the hotel is perfect. Walking distance to everything. It’s a great town. Very relaxing. We did not go to the Hob Nob restaurant but we did go to the less formal pub style restaurant. That was very relaxing and fun. Overall, staff was not the most pleasant, but not to the point where it affected our stay. We would definitely return to this property.
Stayed 2 nights in Nov 2023