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"I didnt like nit having our room cleaned. Room service dishes left behind running iut if towles and bathroom supplies.supplues " More

By a verified traveller on Mon 10 Aug 2020

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Hotel Description

3.5-star resort near Heart Island

On bay

You'll be within 6 miles (10 km) of Thousand Islands Winery and 9 miles (15 km) of Kring Point State Park. Thousand Islands Bridge and Boldt Castle are within 12 miles (20 km).

Free breakfast

This resort features an indoor pool and a fitness center. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 128 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include hair dryers, phones, and ironing boards.

Panoramic Room, 2 Double Beds, Balcony, St. Lawrence River View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Loft, 1 Double Bed with Sofa bed, Balcony, St. Lawrence River View

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Family Double Room, 2 Bathrooms

Bed Count 4 Full Beds Maximum Occupancy 8 Max

Luxury Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Room, 1 King Bed, Balcony, St. Lawrence River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Bedroom, Balcony

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Riveredge Resort ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riveredge Resort

Everyone (8) Couples (4) Family (4)
5 out of 5

Posted by on 20 Aug. 2019

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2 out of 5
It's great if you want small rooms that were last renovated in the 70's. Quite pricey for what you get. Go down the road if your looking for something nice.

Posted by on 19 Oct. 2020

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4 out of 5
I didnt like nit having our room cleaned. Room service dishes left behind running iut if towles and bathroom supplies.supplues

Posted by on 10 Aug. 2020

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5 out of 5
Being right on the water and watching the boats come in and out

Posted by on 6 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Front Office Manager

Thank you so much for taking the time to respond to the review! We like receiving feedback from our guests; we view it as a positive opportunity to better our service and the quality of your stay. Once again, thank you, and we look forward to seeing you again in the near future. Warm Regards, Jennifer Duclon Front Office Manager

4 out of 5
Great views of the river. Easy to find. Great views of Boldt castle and and the village of alexandria bay

Posted by on 18 Nov. 2019

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2 out of 5
The carpet was stained and dirty overall. The bed was very uncomfortable. I was told if I had called and not booked on line I would have been given a better room that was remodeled. I do not recommend this hotel.

Posted by on 16 Oct. 2019

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4 out of 5
Toilet was slow to flush, showerhead was poor, bathroom door would stick whenever used.

Posted by on 26 Aug. 2019

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2 out of 5

Posted by on 14 Jul. 2019

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5 out of 5
Loved everything about our experience! The staff went above and beyond.

Posted by on 3 Jul. 2019

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4 out of 5
View was great. Facility is dated. Very quiet this time of year.

Posted by on 11 Mar. 2019

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Property Features

Riveredge Resort offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. There are 2 meeting rooms available. The business-friendly Riveredge Resort also features gift shops/newsstands, express check-out, and a hair salon. Smoking is allowed in designated areas at this 3.5-star Alexandria Bay resort.

  • 1 building
  • 128 guestrooms or units
  • 4 levels
  • Built in 1989
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hancock Intl. Airport (SYR) (151.6 km / 94.2 mi)

Room Amenities

Riveredge Resort offers 128 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:00 AM. Additionally, cooked-to-order breakfast is available daily for a fee.

Nearby Activities

Recreational amenities at the resort include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 15 per person (approximately)
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riveredge Resort Alexandria Bay
  • Riveredge Alexandria Bay
  • Riveredge
  • Riveredge Hotel Alexandria Bay
  • Riveredge Resort Resort
  • Riveredge Resort Alexandria Bay
  • Riveredge Resort Resort Alexandria Bay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.