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Holiday Inn London - Kensington High St. by IHG

Property class: 4
4-star spa hotel near Kensington Palace

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Couples treatment rooms, sauna, body treatments, aromatherapy
Bar (on property)
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Kensington Palace
    ‪10 min walk‬
  • Place, Royal Albert Hall
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪49 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.6 out of 10
Good
(14 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.8 out of 10
Good
(50 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(23 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.6 out of 10
Good
(284 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.2 out of 10
Good
(35 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Twin Beds

Suite, 2 Single Beds

Suite, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Single Beds

Premium Room, 2 Twin Beds

7.6 out of 10
Good
(21 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

7.4 out of 10
Good
(83 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Kitchenette

  • Sleeps 2
  • 1 Twin Bed

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About the area

London

City center stay.Your stay at this London City Centre hotel places you within 2 miles (3 km) of Kensington Palace and Royal Albert Hall. Olympia Events and Buckingham Palace are also within 3 miles (5 km).

What's nearby

  • Kensington High Street - 1 min walk - 0.2 km
  • Holland Park - 6 min walk - 0.5 km
  • Kensington Gardens - 7 min walk - 0.7 km
  • Kensington Palace - 10 min walk - 0.9 km
  • Royal Albert Hall - 15 min walk - 1.3 km

Getting around

  • High Street Kensington Station - 2 min walk
  • Kensington (Olympia) Underground Station - 20 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Jacuzzi - ‬3 min walk
  • ‪Dishoom Kensington - ‬4 min walk
  • ‪Knoops - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Pret a Manger - ‬4 min walk

About this property

Holiday Inn London - Kensington High St. by IHG

4-star spa hotel near Kensington Palace
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, a terrace, and a vending machine are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 706 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 1960
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 45 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 823 out of 1801 reviews
Rating 8 - Good. 516 out of 1801 reviews
Rating 6 - Okay. 245 out of 1801 reviews
Rating 4 - Poor. 113 out of 1801 reviews
Rating 2 - Terrible. 104 out of 1801 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2026

2/10 Terrible

Rahil

Really bad experience in my life interior and and cleaning level zero dust on the carpets and sofa
Stayed 3 nights in Jan 2026

8/10 Good

Gavin

Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Value for money clean and tidy
Stayed 2 nights in Jan 2026

10/10 Excellent

Rachel

Stayed 3 nights in Jan 2026

10/10 Excellent

Daryl, Chemainus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closely located near tube station. Pubs, restaurants and coffee shops 5 mins away.
Stayed 1 night in Jan 2026

8/10 Good

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Steam room and jacuzzi weren't working, and hadn't been informed of this before I booked. Roshani however was polite, patient & compromising with my disappointment. I was offered a reasonable solution, and I hope this will be adhered to on my next visit. Breakfast was good, nice room with a fridge, well happy with the bathtub. Everyone friendly. The lockers in the spa are terrible, they need immediate attention! It's the maintenance that's letting this place down. The sauna was only 70° when I got in there, and cold air comes in every time the door opens, went up to 90° though when we asked. I hope for improvements when I return in the next few months, but I was fairly satisfied overall.
Stayed 1 night in Jan 2026

8/10 Good

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found a pair of socks under desk from a previous client , Tommy was cool Difficult system To use but once we knew what we were doing was ok . Bedding great , towels lovely a bit tight on tea and milk . Great to have a fridge a couple of maintainance issues sorted promptly . Good location nice at a. Good facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Dec 2025

4/10 Poor

Cody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2026

4/10 Poor

Trinicious

Liked: Cleanliness, amenities
Disliked: Staff & service
The front desk staff was just a little rude and didn’t care at all.
Stayed 2 nights in Jan 2026

8/10 Good

Ms Mcarthur

Stayed 4 nights in Jan 2026

10/10 Excellent

Kazi

Stayed 1 night in Jan 2026

10/10 Excellent

Abigail

Stayed 5 nights in Dec 2025

4/10 Poor

Alexis

Business traveller
Liked: Cleanliness
Unfortunately, this stay at the Holiday Inn Kensington High Street was disappointing, which is regrettable as I have stayed here many times before due to its excellent location and convenience. London hotels are not cheap, and while this property may be more affordable than some, it is certainly not inexpensive, making the decline in service more noticeable. The one clear positive was Ali at the night desk during check in. He was an absolute gem, professional, courteous, and genuinely made an effort to create a good first impression. Beyond that, several basic amenities were lacking. There was no body lotion in the room, which is particularly frustrating in winter, and no bathrobe unless you accessed the spa. There was also no complimentary water provided. To obtain water, I had to go downstairs to the front desk or purchase it from the in house Starbucks, which felt unreasonable for the price. Room service and housekeeping were also problematic. Morning calls to both departments went unanswered. After waiting hours, I was finally given a WhatsApp number for room service, only to find the menu extremely limited. I could not even order a glass of fresh juice and was advised to use Starbucks or order from outside. Security was another concern. Elevator access previously required a room key, but during this stay people walked in from the street, entered the elevator, and wandered the halls unsupervised. Overall, this visit reflected a significant decline in standards
Stayed 1 night in Jan 2026

4/10 Poor

Yousef

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not very friendly. Booked two rooms but we ended up on two different floors. Asked staff to accommodate us being on same floor but that was a no. Overall rooms are very small and I don’t think I will be staying in this hotel again. Main advantage being so close to Kensington high street tube station and restaurants on this major street. But amongst all hotels I stayed in London (lots of them) this was one of the worst and over priced for what you get.
Stayed 3 nights in Dec 2025

10/10 Excellent

Simeon

Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Excellent location clean rooms
Stayed 2 nights in Jan 2026

4/10 Poor

linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We chose this hotel because it advertises pool and jacuzzi and my husband has medical issues in which he takes jacuzzi twice a day .when we got there the person said it would be fixed within a few days and later said Tuesday .so we left wed and they then said later in the week .my husband had to stay in room a few days due to his arthritis and we had two rooms with teenagers and would have been too much to change rooms .i really feel like we should get partial refund as this was the primary reason we chose this hotel .also if elderly ask for handicap room as the bath tub that has shower is so high and my husband slipped getting out .food fir breakfast was subpar -eggs just sit there and we took the safe way and only ate bread and cheese and ate out .very disappointing and hope hotel will give partial refund . Also rooms are really tiny .staff very nice but guy at jacuzzi kept saying different days of when jacuzzi will be fixed
Stayed 7 nights in Dec 2025

6/10 Okay

Bijay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Decided to upgrade the room on arrival. The heating in our room was not working, we only noticed this on our first night after we got back from our night out at midnight. We were offered a room change at that point, or portable heaters. We decided to take the portable heater as there was no way you were in a state to change rooms at that time of hour. However we still have a very unpleasant cold and uncomfortable sleep as it was very cold in the morning we decided to complain we were offered to change your room which we agreed to take, but we had to wait a few hours for the room to be available, I find this hard to believe as they were willing to change rooms at midnight!! Once in the new room, once it had taken a few hours of our day and what we are planning to do away from us, it was a very pleasant room. Then we decided to use the hotel spa facilities, I need to find out that the steam room and the spa were out of order. We booked this hotel for these facilities as they were included in the hotel. We stayed at this hotel a year ago and had a very pleasant day and this is why we decide to stay again, but it was disappointing this time.
Stayed 2 nights in Jan 2026

6/10 Okay

janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was lovely apart from the staff member who told us breakfast was finishing by pointing to the door and telling us to go Don’t even bother booking a premium room - our room was very small and did not have anything that was remotely premium
Stayed 1 night in Dec 2025

8/10 Good

Jo

Liked: Cleanliness, staff & service
Pleasant staff, lovely breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

sajeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was in a very convenient spot near the tube station which was very helpful for a less than like 5 minute of a walk staff and everything was very clean. very nice. although I would say considering it was a very busy season to get the room, you have to wait till exactly 2:00 or if not a little bit later which was not my favorite preference
Stayed 6 nights in Dec 2025

10/10 Excellent

Flor

Liked: Cleanliness, staff & service
The hotel is in a lovely area, in a quiet street near beautiful London park. The staff very friendly, welcoming and attentive. Breakfast was delicious and well organised. Room small but had very nice shower and comfy bed. Little sofa to sit down was also good. Nice lighting options. My only reservation was the room was cold, it took a while to resolve the issue and this was very disappointing. The swimming pool was very nice, but steam room and jacuzzi not working, which was a real shame and one of the reasons for booking this hotel.
Stayed 1 night in Dec 2025