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Holiday Inn London - Kensington High St. by IHG

4.0 star property
4-star spa hotel near Kensington Palace

Choose dates to view prices

Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Exterior
Property amenity
Interior
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington Palace
    ‪12 min walk‬
  • Royal Albert Hall
    ‪15 min walk‬
  • Buckingham Palace
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Suite, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(17 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room

7.6 out of 10
Good
(45 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Premium Room

7.6 out of 10
Good
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 2 Twin Beds

Suite, 2 Single Beds

Suite, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

7.6 out of 10
Good
(211 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

7.4 out of 10
Good
(70 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Single Beds

Premium Room, 2 Twin Beds

7.6 out of 10
Good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

City center stay.Your stay at this London City Centre hotel places you within 2 miles (3 km) of Kensington Palace and Olympia Conference and Exhibition Centre. Royal Albert Hall and Buckingham Palace are also within 3 miles (5 km).

What's nearby

  • Kensington High Street - 3 min walk - 0.3 km
  • Kensington Palace - 12 min walk - 1.0 km
  • Royal Albert Hall - 15 min walk - 1.3 km
  • Olympia Conference and Exhibition Centre - 18 min walk - 1.5 km
  • Buckingham Palace - 7 min drive - 3.6 km

Getting around

  • High Street Kensington Station - 4 min walk
  • Kensington (Olympia) Underground Station - 19 min walk
  • Heathrow Airport (LHR) - 33 min drive

Restaurants

  • ‪Jacuzzi - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Dishoom Kensington - ‬5 min walk
  • ‪Japan House - ‬5 min walk
  • ‪The Ivy Kensington Brasserie - ‬4 min walk

About this property

Holiday Inn London - Kensington High St. by IHG

4-star spa hotel near Kensington Palace
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 706 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 1960
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 45 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 710 out of 1615 reviews
Rating 8 - Good. 460 out of 1615 reviews
Rating 6 - Okay. 228 out of 1615 reviews
Rating 4 - Poor. 111 out of 1615 reviews
Rating 2 - Terrible. 106 out of 1615 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay as we wound down our trip. The pool and hot tub were a nice way to stretch and relax.
Stayed 1 night in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to the High Street Kensington station. We had a lovely stay.
Stayed 2 nights in Apr 2025

6/10 Okay

John-Paul

Big hotel catering to airline employees. Breakfast edible but not much more despite many choices. Doorman misled us about need to arrive a full hour earlier at airport and claimed for this reason had to pay surcharge for early taxi. His boss denied both claims. Staff otherwise very pleasant and area extremely nice. Pool nice but no care taken to avoid slippery walking area. Many other hotels in area & I would give this one a miss.
Stayed 4 nights in May 2025

10/10 Excellent

Barbara, North Platte

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff. Great food options. Clean
Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station
Stayed 2 nights in May 2025

6/10 Okay

Chua

Disliked: Property conditions & facilities, room comfort

Tiny room

The room is small with little room to open the bags!
Stayed 1 night in May 2025

10/10 Excellent

Javier

Stayed 4 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel close to Tube and good area to explore.
Stayed 1 night in Apr 2025

6/10 Okay

feliz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk was very nice
Stayed 1 night in Apr 2025

10/10 Excellent

kelsey

Liked: Cleanliness, staff & service

Marathon Vacation

I was able to add nights early on my trip las minute and I was very grateful. The pillows were not the best and our shower was definitely out of date but overall the hotel was super accommodating. I would stay again! The location was perfect for the tube circle/district lines getting around the city!
Stayed 8 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people and nice rooms
Stayed 1 night in Nov 2024

4/10 Poor

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Choice of room not available so put in a disable room
Stayed 1 night in Apr 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and convenient to the Tube. I expected a larger bedroom and bathroom as I booked a standard room. It was extremely small to maneuver for 2 adults. Coffee was provided in room
Stayed 3 nights in Mar 2025

10/10 Excellent

katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and excellent location for shopping and food. Staff very helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ardith

Stayed 2 nights in Apr 2025

10/10 Excellent

Margaret Louise O

An amazing hotel ! Staff were so kind and generous. Highly recommend this hotel . So central and beautiful.Breakfast was great. Everything was fresh and hot. Waiting staff were fabulous. Beautiful building and great location
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival, the doorman Max was absolutely amazing greeted us had a nice showed us where to check in also showed us that we can get tickets for stadiums like Arsenal made a smile and laugh. Max the doorman was an amazing person. Had breakfast every morning the staff are very nice. They make sure that you’re okay when you’re sat down. The breakfast was very nice but the only thing that was bad was the coffee machines they only gave you half a cup of coffee and personally and I’m pretty sure loads of people would like a full cup of coffee. The Health Centre spa was lovely to steam room was nice bit too hot but it was alright. The sauna was gorgeous. The swimming pool was a bit too cold, but it was nice. The temperature just needed to be a bit higher. That’s all the Jacuzzi smell of chlorine. I nearly suffocated of this smell apart from that it was nice. I would come back again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, huge bed and loads of space. Really nice staff as well
Stayed 1 night in Apr 2025

8/10 Good

MISS

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

HOLIDAY INN

It was fi e and so convenient for everwhere in London.
Stayed 4 nights in Apr 2025

8/10 Good

S

Liked: Cleanliness, staff & service

Not as great as usual, but still good.

Quite disappointed that for the second month in a row the sauna was out of action. When booking this hotel it is one of the main reasons. Also the bathroom was ridiculously small this time, and I don’t think the bed was king size as promised. Otherwise lovely staff and good breakfast (we missed the omelette chef though… bring him back!!!)
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Great reception and amenities.
Stayed 2 nights in Apr 2025

4/10 Poor

Liz

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, we checked in late and the pool area and hot tub were closed. They were closed early for the Easter holiday which we were not informed and we booked this hotel specifically for the pool and hot tub. We also had to check out at 6am and the breakfast was not served until 7am because of said holiday. I mean all these amenities were not available and we were not updated so we were very unhappy with the stay. And to top it off, we were given an ADA room with a broken toilet.
Stayed 1 night in Apr 2025