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Phoenix Heights By Bridgestreet

4.0 star property
4-star apartment near O2 Arena

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Apartment, 1 Bedroom | Living area
Apartment, 1 Bedroom
Apartment, 2 Bedrooms (with Sofa) | Private kitchen
Apartment, 2 Bedrooms | Living area
Interior

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Free WiFi

Explore the area

Map
London, England
  • O2 Arena
    ‪4 min drive‬
  • Tower of London
    ‪8 min drive‬
  • Tower Bridge
    ‪9 min drive‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms (with Sofa)

Apartment, 2 Bedrooms (with Sofa) | Living room

Apartment, 2 Bedrooms (with Sofa)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

2 bedrooms, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

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Exterior

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About the area

London

Canary Wharf stay.Your stay at this Canary Wharf apartment places you within 3 miles (5 km) of O2 Arena and ExCeL Exhibition Centre. Tower of London and Tower Bridge are also within 3 miles (5 km).
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What's nearby

  • O2 Arena - 4 min drive - 3.0 km
  • ExCeL Exhibition Centre - 7 min drive - 4.6 km
  • Tower of London - 8 min drive - 4.3 km
  • Tower Bridge - 9 min drive - 4.6 km
  • London Bridge - 11 min drive - 5.6 km

Getting around

  • Limehouse Station - 4 min drive
  • South Quay DLR Station - 5 min walk
  • Heathrow Airport (LHR) - 69 min drive

Restaurants

  • ‪Pret a Manger - ‬3 min walk
  • ‪Obicà - ‬6 min walk
  • ‪Five Guys Canary Wharf - ‬7 min walk
  • ‪Bōkan - ‬3 min walk
  • ‪Leon - ‬8 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Phoenix Heights By Bridgestreet

4-star apartment near O2 Arena
This apartment offers its guests dry cleaning/laundry services, express check-out, and an elevator. Public spaces have free WiFi.

This 4-star London apartment is smoke free.

  • 1 guestroom or unit
  • 8 levels
  • Dry cleaning
  • Express check-out
  • Elevator
  • No smoking on site
Guest accommodations at this apartment offer washers/dryers and DVD players. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with cable channels. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Languages

English, Italian, Lithuanian, Polish, Spanish

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Family friendly

  • Crib: GBP 24 per night
  • High chair

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • 2 bedrooms
  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: GBP 24 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Laundry

  • Dry cleaning/laundry service
  • Washer/dryer

Work spaces

  • Desk

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Iron/ironing board
  • Phone

Location highlights

  • In a business district
  • Near a metro station
  • Near the airport

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 8 floors

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [39 Westferry Circus, London E14 8RW]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 24.00 per night.
  • Cribs (infant beds) are available for GBP 24.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 24.0 per night
  • Rollaway bed fee: GBP 24.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Bridgestreet Phoenix Heights
Phoenix Heights
Phoenix Heights Bridgestreet
Phoenix Heights Bridgestreet Apartment
Phoenix Heights Bridgestreet Apartment London
Phoenix Heights Bridgestreet London
Phoenix Heights By BridgeStreet London, England
Phoenix Heights By Bridgestreet London
Phoenix Heights By Bridgestreet Apartment
Phoenix Heights By Bridgestreet Apartment London

Phoenix Heights By Bridgestreet Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 58 reviews
Rating 8 - Good. 28 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

6/10 Okay

Expedia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort

Average apartment, good service

Overall, an okay stay. I felt that the furniture could do with an update (the sofas were very uncomfortable, which is the main reason for my low score on comfort). The beds were comfortable which is the main thing. The apartment was also VERY hot. It was uncomfortable when sleeping on the first night. The second night I propped open all the windows with tea spoons (yes really, the windows didn't stay open by themselves) then it was slighlty more bearable. Probably wouldn't stay again, but the service was excellent from the reception team.
Stayed 2 nights in Sep 2019

4/10 Poor

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Completely unsatisfactory process of arrival.

Getting into the property requires a ridiculous process, which you discover after paying. I paid a 4star price and got a 1star experience.
Stayed 1 night in Sep 2019

10/10 Excellent

DenisePauls, Elizabethtown, Pa USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, view from this room was very nice. Room WiFi was not very poor but we did not report it either so possibly it was something they could have had checked. In general very nice and would definitely consider on another trip.
Stayed 7 nights in Sep 2019

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice gaff in canary. Beware the extra walk

First up, check in. It was a bit inconvenient to get keys 15 mins walk away from the apartment. That said, the young man on reception was outstanding. The apartment itself had a great view, was clean and comfortable. A little basic and the kitchen did smell of takeaway food. But, it was great value & id probably use again. Just a little more attention & it’d be top marks. Top marks to reception guy though.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location for Canary Wharf.

This location is perfect. Minutes walk from Central Canary wharf and two underground stations. Local restaurants (a great one straight downstairs in the same building), supermarkets and take ways all with in easy walking distance
Stayed 14 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locatiom, super confy spaces for a family, and very good . Larisa from Tijuana, Mexico
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with all the amenities you could need Be prepared for it to be noisy with a lot of construction happening in the area, but great location to get anywhere very easily. The staff at check in were exceptional friendly and helpful and made us feel very welcome
Stayed 6 nights in Apr 2019

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for our stay.

Great apartment. Spacious well equipped and nicely maintained. Near the tube with good shopping. The only 2 negitives were having to pick up the key at an alternative location and the distance from central London. On the plus side the tube is easy to access.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, tiny bit noisy but for central London this is expected. Fab stay. Thank you
Stayed 2 nights in Jan 2019

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Canary Wharf appartment

Excellent space within walking distance of all businesses in Canary Wharf
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Close to two train/underground stations. Close to excellent restaurants. Bed sizes in USA and England are not the same. Had one bathroom for six people which was a challenge.
Stayed 7 nights in Dec 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good sized apartment

Comfortable apartment all amenities available and handy for DLR
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

We had a very comfortable 4-night stay in the 2-bedroom apartment. It was so spacious, our 9-mth old baby got plenty of room crawling around, and we adults felt relaxed too. The underground station is nearby which is very convenient.
Stayed 4 nights in Nov 2018

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business trip

Nice, spacious apartment, nice view over the city and Canary Wharf. There was a welcome package upon arrival with drinks, coffee, milk and snacks which was very nice. Ladies at the reception location where very nice and helpful. For me, always a bit of a problem picking up the key from a different location, especially when you got luggage to carry.
Stayed 4 nights in Oct 2018

8/10 Good

Roderick, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the property was good. Finding the location to pick up the key was challenging and could be better relayed online. There’s lots of exciting construction happening in the surrounding area and in the early morning it can get noisy with machinery etc
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lack of Air conditioner made it unpleasant during a heat wave in the UK. Although fans were provided. it still didn't help much.
Stayed 5 nights in Jul 2018

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find in a great area.

This was a very nice apartment (Flat) very close to the tube (Canary Wharf) and the DLR (South Quey). There’s shopping, restaurants all within easy walking distance. Very modern area but walking distance to quaint Greenwich. Lots of extra room in the flat. Could fit 5 pretty easily. We had three and it was big enough we could have lived in it as our main residence.

6/10 Okay

Saud, Kuwait

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Lovely property BUT

Stayed there for a few nights on a business visit. The apartment was lovely, spacious, clean, with nice views; however, you need to check in at a different building then walk for 12 minutes to get to it. So good luck with that if you have luggage because they do not provide shuttle service. Secondly, I had to call them twice in these 4 days because there was no hot water in the apartment. Apparently the problem happened before but no serious action was taken, and I was placed in it even though the problem had occurred before without proper checks after. Thirdly, the checkout time is way too early, at 10 am. Which a big nuisance specially that you need to relocate your luggage to the other building if you want to collect it later.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and close access to underground/DLR station. Safe and clean area. Apartment was clean and had all the utensils you need in the kitchen. But be aware that there is no onsite reception/concierge. Will need to go to their office personally to get the apartment key which is located 10+ mins walk away from building apartment. Do not expect to see a big sign of the hotel / company on the building nor on the building front door, this took time for us to find the building. We didn't know and found it out on the hard way until we arrived on site.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money, near the city of London

Value for money at Canary Wharf.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I took our 3 children the youngest being 9 to London to do some sightseeing. The Bridge Street appartments were lovely as were the staff. We did however have issue with the roll out bed. When I booked the appartments through Trivago. On booking I spoke with the lady about how the small print read that it would cost us extra for a roll out bed. I also said that if this was the case, as we were on a budget we would have to book elsewhere. She confirmed to me that there would be a sofa bed in the lounge and this would not be any extra. This was great and I booked it. On arrival to the appartments we discovered there was no sofa bed and contacted Bridge Street appartments and was told that we would have to pay for the extra bed. I would not have booked the apartment for 5 people if I had known there was only accomadation for 4 people. The gentleman was very polite and said I would have to pay but if we could get in touch with Hotels.com to see if we could get the problem sorted out. I contacted them and they found my booking and was to get back in touch with Bridge Street Appartments. This went backwards and forwards the whole of our 3 days holiday in London which spoilt my enjoyment as I was worried about having to pay the extra £50. It was resolved the Thursday afternoon when we were going home and I did not have to pay the extra £50. I enjoyed my stay but was stressed about having to pay the extra money that I hadn't budgeted for.

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities, room comfort

may stay again but also may stay elsewhere

Wanted to stay in an apartment and not a small hotel room in between excel center and central London. This fit the bill. About one block to South Quay DLR which can transfer to the underground but was a little inconvenient when having to transfer to underground. Took about 20-25 min to get to excel and city from here. There was a market about one block away to get necessities for the kitchen. Canary wharf (2stops away) looked like a good shopping area but didn't get to check it out. Had 19th floor room with balcony overlooking the city of London which was really nice. There was no air conditioning and the apartment was generally hot and stuffy with the hallways being even worse and with a bad smell.