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The Kensington Hideaway

4.0 star property
4-star hotel near Hyde Park

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Photo gallery for The Kensington Hideaway

Restaurant
Reception
Premium bedding, in-room safe, desk, laptop workspace
Front of property
Shower, free toiletries, hair dryer, slippers

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Air conditioning
  • Housekeeping
  • Laundry

Explore the area

View in a map
225 Kensington High Street, London, London, England, W8 6SA
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Holland Park
    ‪1 min walk‬
  • Place, Design Museum
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪30 min drive‬

Room options

View all photos for Single Room

Premium bedding, in-room safe, desk, laptop workspace

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Queen Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Queen Bedroom

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Bedroom

King Bedroom

King Bedroom

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Twin Bedroom

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Single Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Accessible Single Bedroom

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Accessible Double Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Accessible Double Bedroom

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Premium bedding, in-room safe, desk, laptop workspace

Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

London City Centre stay.At this London City Centre hotel, you'll be steps from Kensington High Street and within a 15-minute walk of Kensington Gardens. Hyde Park and Royal Albert Hall are also within 2 miles (3 km).

What's nearby

  • Kensington High Street - 1 min walk - 0.1 km
  • Holland Park - 1 min walk - 0.1 km
  • Design Museum - 2 min walk - 0.2 km
  • Cromwell Road - 6 min walk - 0.6 km
  • Kensington Gardens - 12 min walk - 1.0 km

Getting around

  • High Street Kensington Station - 4 min walk
  • Kensington (Olympia) Station - 14 min walk
  • London City Airport (LCY) - 26 min drive

Restaurants

  • ‪Megan's on the High Street Restaurant - ‬1 min walk
  • ‪Cafe Le Monde - ‬3 min walk
  • ‪GAIL's Bakery - ‬2 min walk
  • ‪The Design Museum Kitchen - ‬3 min walk
  • ‪Joe & the Juice - ‬3 min walk

About this property

The Kensington Hideaway

4-star hotel near Hyde Park
The Kensington Hideaway offers its guests complimentary newspapers in the lobby, dry cleaning/laundry services, and a front-desk safe. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The Kensington Hideaway also features an elevator and local meal delivery service. A complete renovation of The Kensington Hideaway was completed in November 2025.

This 4-star London hotel is smoke free.

  • 1 building
  • 59 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
The Kensington Hideaway offers 59 air-conditioned accommodations with laptop-compatible safes and espresso makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 44 per day)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16 for adults and GBP 10 for children
  • A bar/lounge

Things to do

  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 45-inch flat-screen TV

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from July 7 2023 to September 1 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 16 for adults and GBP 10 for children
  • Nearby parking fee: GBP 44 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Seraphine Kensington Olympia
Best Western Seraphine Kensington Olympia Hotel
Best Western Seraphine Olympia
Best Western Seraphine Olympia Hotel
Kensington Seraphine Hotel
BEST WESTERN Seraphine Kensington Olympia Hotel London, England
BEST WESTERN Seraphine Kensington Olympia Hotel London England
Seraphine Olympia Hotel
Seraphine Kensington Olympia
Seraphine Olympia
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia
Seraphine Kensington Olympia Hotel Hotel
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia Hotel Hotel London

Reviews

The Kensington Hideaway Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 231 out of 1001 reviews
Rating 8 - Good. 453 out of 1001 reviews
Rating 6 - Okay. 192 out of 1001 reviews
Rating 4 - Poor. 79 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

Reviews

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed for refurbishment
Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were always helpful. Husai went the extra mile and got us a table for 8 on a very busy weekend
Stayed 5 nights in Apr 2023

10/10 Excellent

James

Stayed 1 night in Dec 2022

8/10 Good

Helen, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay in a good location although I missed not having a cooked breakfast

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE - STAY AWAY!!

We booked this so-called 4 star hotel for a weekend in London. The room was supersmall and dirty. The windows were moldy and the bathroom disgusting. We decided to give it a try after all but I woke up early saturday morning from a spring feather coming up from the mattress. Went to the reseption and was shown 3-4 other rooms to which we could change but each just as dirty and smelly. I have tried to get in touch with the management for 3 months now with no response. I will never go back and reccomend to stay away.
Stayed 2 nights in Nov 2022

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly what we needed

We had 1 night in London to see a performance in Royal Albert Hall, we needed a triple room which isn't easy to find in London. This hotel provided that plus is on a bus route direct to Albert Hall so was perfect for our needs. The room was comfortable and functional, breakfast was decent, staff were excellent.
Stayed 1 night in Nov 2022

8/10 Good

Desmond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ideal area for what we wanted from the weekend. Good and efficient service, very satisfied with my stay
Stayed 1 night in Nov 2022

10/10 Excellent

Stuart

Stayed 2 nights in Nov 2022

10/10 Excellent

Tracey

Stayed 3 nights in Nov 2022

8/10 Good

Reda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service , clean rooms , good location
Stayed 2 nights in Oct 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and out were very easy processes the staff was friendly and helpful, the room was clean and just what I needed, close to tube station and with walking distance to many activities and dinning options.
Stayed 7 nights in Oct 2022

10/10 Excellent

Krista

Stayed 1 night in Sep 2022

8/10 Good

Jaclyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Seraphine Kensington Olympia Hotel in October. The staff was very friendly and helpful. They do a nice little breakfast each morning for getting coffee/tea, juice, and toast/fruits. The location is very convenient for using the metro system or even walking many places.
Stayed 2 nights in Oct 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Luke

Stayed 1 night in Oct 2022

2/10 Terrible

Chris

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very hard for seniors to access too many stars They did not have the rooms that I booked so we did NOT STAY at this hotel had to find another hotel.
Stayed 4 nights in Sep 2022

2/10 Terrible

Milagros, Miami

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tile in the bathroom floor was broken and had no grout to unite tile with tile. The lid on garbage can in bathroom was broken. Mold in the bathroom ceiling ( I have pictures) Wifi was consistently busy.
Stayed 5 nights in Sep 2022

8/10 Good

Laurence

Stayed 3 nights in Sep 2022

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Convenient for a Kensington stay. Close to the Tube.
Stayed 1 night in Sep 2022

8/10 Good

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff. The room was really hot and the windows can’t be opened so it was a bit of an uncomfortable nights sleep. Despite that the room was a nice size and had everything I needed for my stay. I would visit again as it is perfectly situated for shops, restaurants and Holland Park.
Stayed 1 night in Sep 2022

4/10 Poor

alison

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

Very small beds room was tiny, carpet was worn so much so the pattern was gone. Possibly the noisiest hotel I have ever stayed in
Stayed 1 night in Sep 2022

10/10 Excellent

Mr Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Daughter’s graduation

Outstanding customer service. All staff where extremely helpful and made our stay an absolute delight.
Stayed 1 night in Sep 2022