6/10 Okay
Wendy, Chula Vista
Aug 16, 2025
We stay at So.El Montel Ramada Inn for two nights, Aug.8 and 9th. The location is close to freeway very convenient, property ground was kept well. During our stay, We asked the front desk to bring some toiletry over because the room was not cleaned the first day. We found the shower wall is full of white spots or stain, asked the front count girl when she brought up the towels and stuff, she refused to look at it. Then she told us we need to inform the hotel within 15 minutes after checking in with any kind of problems! It is a very bad policy if she is telling the truth! The shower/tub was not properly cleaned, it should be corrected immedietly, we are upset because her attitude, very poor customer service indeed! We'll not come back to your location in the future.
Wendy
Stayed 2 nights in Aug 2025






























