Awful! I checked in and due to an input error, I lost my reservation as I was to check on the wrong day. They validated that it looks like an issue but since I didnt chexk in, I had no room. I never got a ca frkm the property regarding check in the night prior which has been my experience when Ive been late checking in which I could have resolved and ony choice was to pay full prices again. This was upsetting amd disappointing. The manager, Mr. PATEL, even mentioned that since I didnt show up by 10pm, rhey rented the room out so they made money on a room that was rented. UNETHICAL BUSINESS PRACTICE! Hotels.com was also unwilling to assist.
Completely unsafe we got out of there and slept on the street in a good neighborhood. People always knocking on the door and getting my kids scare. Not safe for single mothers.
The rooms smelled like smoke, there were very unsafe people standing on the stairs watching everyone unpack their cars, there was a Loud dog that would NOT stop barking for hours even tho It says not a pet friendly hotel, the floors were so dirty they kept leaving our feet black so we had to wear shoes out of the shower. I approached a house keeper while she was cleaning the room next door and they donât even have mops in their cleaning carts. They kept deactivating our room key, weâd have to walk to the front desk each time to get reactivated, & once we told them we got locked out (we left the new key in the room) and all they asked was what room number and without any verification they gave us a key. Anyone could have just said our room number, gotten a key and entered our room. The staff was NOT friendly or helpful. Thereâs no phone to call front desk, the TV was the size of a laptop and one of the pillows they gave us wasnât a pillow. It was a pillow cover stuffed with bed sheets. This morning when we woke up to check out, it smelled really bad like manure outside.
We have stayed here before but itâs never been this bad. Never coming back again.
Ine of the worse hotels i have ever been in ! There is mold in the roomâŠ! It smelled like cigarettes big time ! The AC smelled like a death trap of mold air the most disgusting smell ever ! I felt i was going to catch an STD OR SOMETHING..!!! The pool was tottally disgusting!..! I was better off going to a motel 6 it would of probably been better ! For the price of this hell hole it should not be $200 plus dollars!! Ridiculous..!!!
this is a good clean motel. it is not located in the ontario mills mall but next to the TA truckstop, but that was not a problem, noise-wise. there is nothing next to it that is walkable for food.
So the hotel decided to not give me my deposit back because I was on my period and I stained the towel slightly. This is no way to treat a guess women or women and we get a period. So the fact that Iâm being judged and withheld my money is ridiculous. I will never stay here again!!!!!!!!!!