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Hotel Hugo

4.5 star property
Family-friendly 4.5-star hotel near Chelsea Piers

Choose dates to view prices

Photo gallery for Hotel Hugo

3 bars/lounges, rooftop bar, rooftop bar
3 bars/lounges, rooftop bar, rooftop bar
Front of property - evening/night
3 bars/lounges, rooftop bar, rooftop bar
Property amenity

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Washington Square Park
    ‪11 min walk‬
  • National September 11 Memorial & Museum
    ‪3 min drive‬
  • The High Line Park
    ‪3 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(35 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Double Room (Double Double)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Manhattan stay.Within a 15-minute walk of this Manhattan hotel, you'll find Hudson River Park and Washington Square Park. Whitney Museum of American Art and The High Line Park are also within 2 miles (3 km).

What's nearby

  • Hudson River Park - 3 min walk - 0.3 km
  • Washington Square Park - 11 min walk - 1.0 km
  • New York University - 11 min walk - 1.0 km
  • National September 11 Memorial & Museum - 3 min drive - 1.8 km
  • The High Line Park - 3 min drive - 2.5 km

Getting around

  • Houston St. Station - 6 min walk
  • New York Christopher St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪The Ear Inn - ‬1 min walk
  • ‪Westville Hudson - ‬2 min walk
  • ‪Felix Roasting Co. - ‬1 min walk
  • ‪Sweetgreen - ‬2 min walk
  • ‪Bar Hugo - Rooftop - ‬1 min walk

About this property

Hotel Hugo

Family-friendly 4.5-star hotel near Chelsea Piers
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 122 guestrooms or units
  • 18 levels
  • 3 bars or lounges
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • High chair

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 55 per day)
  • Self parking on site (USD 55 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: USD 18 to 26 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Self parking fee: USD 55 per day
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1010 reviews
Rating 8 - Good. 253 out of 1010 reviews
Rating 6 - Okay. 133 out of 1010 reviews
Rating 4 - Poor. 80 out of 1010 reviews
Rating 2 - Terrible. 61 out of 1010 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stated this Hotel many times in the past few years. Since January 2025 I have stayed there three times with the potential of staying a fourth time this month. The staff is always welcoming the engineers that fix any problems in the room are super nice efficient and very kind. I think this place is absolutely amazing. The corner of the property there is a very fun bar. It’s an old Irish bar that has historical background called the ear inn. it’s a super fun bar, nice food and really pleasant workers as well as clientele. There is a deli next-door which is 24 hours and it’s very convenient for those late night snacks as well as morning hydration and daily needs. The area for this hotel is extremely walkable at six blocks to the village and really great restaurants and healthier options are within blocks of the hotel. I actually look forward to going back there hopefully this month if not, I’ll look it back there at least a few more times before the end of the year.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Good little hotel

Good little hotel. Be sure to ask them to put you away from the elevator. Walls are paper thin
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities
10/10 location
Stayed 2 nights in Apr 2025

8/10 Good

Mehdi

Travelled with partner
Liked: Cleanliness, staff & service
Location
Stayed 1 night in Apr 2025

6/10 Okay

Rajat, Etobicoke

Stayed 3 nights in Apr 2025

6/10 Okay

Isabel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel! Very friendly staff!
Stayed 2 nights in Apr 2025

4/10 Poor

Devynn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service everytime we asked for something simple we got eyes rolled and attitude asking for an extra mini water and another day a first aid kit looking for a bandaid for a foot bloody injury and they were trying to gatekeep bandaids. Asked for extra waters to be sent up and she gave me attitude and never sent them up ever. Terrible smell in the lobby the first two days it was horrid.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cortney

Stayed 1 night in Apr 2025

6/10 Okay

Mihir

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Tomi

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with group

Hotel Hugo Stay

Upon checking in the staff was very friendly and the check in process was seamless however the amenities and bathroom was not as nice as pictured. The water pressure in our shower head was awful. The nozzles were so gross they were not coming out straight.
Stayed 3 nights in Apr 2025

10/10 Excellent

tenzing

Stayed 2 nights in Dec 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stylish and comfortable hotel in a nice part of the city
Stayed 1 night in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Balaji

Stayed 3 nights in Mar 2025

10/10 Excellent

mitch

Stayed 3 nights in Mar 2025

6/10 Okay

Larry Bryan

Travelled with group
Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Jaime Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect trip

Everything was great and good service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Mar 2025

10/10 Excellent

Sneha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is across a UPS facility so not much of a view. Room was a decent size. But the cleaners didnt clean properly. Bed sheets never got changed and the bathroom floors werent cleaned. I did complain upon checkout about the cleaning. TV did not work in our room either but we were out most the time. Rooftop was very nice and food and drinks were great. Hotel had security which made you feel safe. Would still come back!
Stayed 5 nights in Jan 2025