For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Midtown hotel, you'll be well placed to visit Times Square and Broadway, both steps away. Madame Tussauds Wax Museum and 5th Avenue are also within half a mile (1 km).
Business services
A 24-hour fitness center is featured at this hotel, along with free WiFi in public areas and limo/town car service. Business travelers can take advantage of the business center. Express check-in, express check-out, and dry cleaning are also on offer.
Free WiFi
In addition to free WiFi, the 626 guestrooms offer TVs and free local calls. Hair dryers, safes, and ironing boards are also available.
Millennium Hotel Broadway Times Square ratings based on 133 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Millennium Hotel Broadway Times Square
Everyone (66)Couples (21)Family (38)
5 out of 5
Nice Hotel very centric close to Time Square a restaurant’s
Posted by a verified traveller on 2 Jun. 2021
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Comment from Hotel Management
3 Jun. 2021
by Customer Service
Thanks for the wonderful review!
It's fantastic you had such a lovely experience at Millennium Broadway Times Square. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!
Have a beautiful day!
1 out of 5
Posted by a verified traveller on 1 Jun. 2021
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Comment from Hotel Management
13 Jun. 2021
by Customer Service
We appreciate your feedback.
Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
4 out of 5
It’s tough as a lot of hotels have closed.
Posted by a verified traveller on 30 May 2021
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Comment from Hotel Management
30 May 2021
by Adedayo
Thank you for your feedback!
1 out of 5
Hotel was very dirty.. they lied about free parking, it smelled like weed .. I had a horrible stay.. I had to get my room changed because they gave me a dirty room.. I really wanted my money back!!!!
Posted by a verified traveller on 23 May 2021
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Comment from Hotel Management
27 May 2021
by Customer Service
We are truly sorry for the experience you have received. Please contact us directly at the hotel as we will need your full name and date of arrival to review the reservation in question. As we would like to address the cleanliness, the parking, your stay and the scent you have endured.
Thank you for your patience.
2 out of 5
I usually love this hotel and have stayed here many times over the years. However, this time, when we arrived their key card system wasn’t working. We had long lines to check-in and were not provided our keys. Security let us into our rooms and we were given an empty envelope and told to come back to the theatre desk where we could pick up keys. When we did that, we were told to go stand in line all over again to get our keys. This line was time-consuming late at night because they didn’t separate out those with empty envelopes from those who were literally checking in for the first time. We were provided the same excuse that their new key system wasn’t working which quite frankly should NOT have been OUR problem. Front desk staff were seen standing around with apparently nothing to do while we waited in yet another long line. Thankfully, Daniel who had checked me in many hours earlier and was on his way home, went back behind the desk and got us our keys. Thank you Daniel!
Posted by a verified traveller on 15 May 2021
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Comment from Hotel Management
17 May 2021
by Customer Service
Thank you for sharing your feedback.
We're disappointed you had such challenges during your check-in. We understand the importance of a smooth check-in and we regret that we couldn't accommodate your needs. It's important to us that all of our guests feel valued so we'll be sure to address your concerns with our team moving forward.
We hope for the opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
5 out of 5
Posted by a verified traveller on 10 May 2021
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Comment from Hotel Management
21 May 2021
by Customer Service
Thank you for sharing your perfect rating with us!
It's wonderful to see how much you appreciated your time at Millennium Broadway Times Square! We want everyone to feel right at home at Millennium Broadway Times Square. Being able to create a feeling of home is exactly what we aim to do!
We look forward to sharing another amazing experience with you soon!
2 out of 5
The room was
Posted by a verified traveller on 10 May 2021
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Comment from Hotel Management
11 May 2021
by Customer Service
We appreciate you sharing your concerns with us.
We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
1 out of 5
Hotel is old, in need of updates and repairs. Staff is rude and not helpful. This is NOT a 4 star hotel!
Posted by a verified traveller on 2 May 2021
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Comment from Hotel Management
3 May 2021
by Customer Service
Thank you for taking the time to share your feedback.
We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.
We hope you allow us the chance to share a more positive experience with you soon.
5 out of 5
Posted by a verified traveller on 2 May 2021
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Comment from Hotel Management
13 May 2021
by Customer Service
Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Millennium Times Square New York!
1 out of 5
One of the worst Hilton chain of hotels I have ever staid, also the staff was rude and unhelpful they charged me for the room with view but the room was broken so transferred me to one of the lowest floors without even compensating for the higher cost which they charged before and on top of that staff was rude, will never recommend this hotel to anyone.
Posted by a verified traveller on 26 Apr. 2021
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Comment from Hotel Management
28 Apr. 2021
by Customer Service
Thank you for sharing your feedback.
We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another chance to show you the service we're truly capable of providing.
WiFi is free in public spaces. A business center and limo/town car service are available. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Millennium Hotel Broadway Times Square. This 4-star New York hotel is smoke free.
626 guestrooms or units
52 levels
Business facilities
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Front-desk safe
Car service
Gift shop
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: LaGuardia Airport (LGA) (14.8 km / 9.2 mi)
Train station: Grand Central - 42 St. Station (1.7 km / 1.1 mi)
Metro station: 5 Av Station (W. 42nd St.) (0.3 km / 0.2 mi)
Room Amenities
Millennium Hotel Broadway Times Square offers 626 accommodations with safes and hair dryers. This New York hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Television
Premium channels
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 21
Check-in time ends at 2 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 100 per pet, per stay
Only dogs and cats are allowed
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
No rollaway/extra beds available
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Masks are compulsory at the property
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per day
Resort fee: USD 34.43 per accommodation, per night
The resort fee includes:
Fitness center access
Business center/computer access
Internet access
Phone calls
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Nearby parking fee: USD 50 per night
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Millennium Broadway Hotel Times Square
Millennium Broadway Times Square
Millennium Broadway Hotel
Millennium Broadway
Millennium Broadway New York Times Square Hotel
Millennium Times Square New York
Millennium Hotel Broadway Times Square Hotel
Millennium Hotel Broadway Times Square New York
Millennium Hotel Broadway Times Square Hotel New York
DoubleTree by Hilton Millennium Times Square New York
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
