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Tru by Hilton Middletown

2.5-star property
41 Dunning Road, Middletown, NY 1-855-887-0424
3.6 out of 5
Good!
See all 16 travelocity Reviews

"Reserved a room with a King bed May 5, Was given 2 queens when checked in and told that ther was no King available. It depended upon when we made the ... " More

By a verified traveller on Fri 09 Jun 2023

Points Of Interest

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Hotel Description

Hotel near Galleria at Crystal Run in Middletown

Heart of Middletown

Within 2 miles (3 km) of this Middletown hotel, you'll find Galleria at Crystal Run and Orange County Fairgrounds. Also, Orange County Fair Speedway is within 2 miles (3 km) and Soons Orchards is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free English breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and free newspapers.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $150* Per night/room 7 May - 8 May

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Middletown ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru by Hilton Middletown

Everyone (5) Couples (2) Family (8)
4 out of 5

Posted by on 15 Mar. 2024

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Comment from Hotel Management

4 Apr. 2024 by Tru by Hilton

A big thank you for your stay at our hotel. It is really delightful to see your feedback. Eagerly looking for your next visit!

5 out of 5

Posted by , from WASHINGTON on 11 Sep. 2023

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Comment from Hotel Management

2 Oct. 2023 by Hotel Manager

Dear Pamela,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better.Sincerely, Hotel Manager

3 out of 5
Reserved a room with a King bed May 5, Was given 2 queens when checked in and told that ther was no King available. It depended upon when we made the reservation. Are you kidding. Hotel full of Kids team.

Posted by , from Vero Beach on 9 Jun. 2023

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Comment from Hotel Management

9 Jun. 2023 by Hotel Manager.

Dear Philip,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager.

3 out of 5
I will never return. No coffee in room, no microwave in room. vinyl floor so you hear people moving upstairs, only one chair in room- a hardship for seniors, no laydown space for your belonging, poor lighting, no closets for clothes. Fantastic 5 star bathroom, well lighted, roomy with plenty of safety bars. Cheap place with Hilton name.

Posted by on 16 Apr. 2023

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Comment from Hotel Management

17 Apr. 2023 by Hotel Manager

Dear Paul, Thanks for your stay, and for your comments. I appreciate your feedback, and I'm glad you enjoyed some of our amenities. But I'm sorry that there were issues with some other parts of your stay. We're working on those things right now, and we hope that you'll come back soon so that we can show you the improvements we've made!Sincerely, Hotel manager.

5 out of 5
Great check in

Posted by , from CORNING on 8 Jan. 2023

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Comment from Hotel Management

9 Jan. 2023 by Hotel Manager

Dear Edward, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am glad you had a great check-in. We take real pride in serving guests well and try to make the guest experience as good as possible. I hope you will indeed be able to stay with us again in the future. You will be most welcome. Sincerely, Hotel Manager.

5 out of 5
Staff was super helpful and pleasant

Posted by on 9 Aug. 2022

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Comment from Hotel Management

10 Aug. 2022 by Hotel Manager

Dear Ronise, We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, Hotel Manager.

4 out of 5
It was good for the price

Posted by on 2 May 2022

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Comment from Hotel Management

4 May 2022 by GM

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Initial room was very dirty (literal garbage in the made bed, urine and hair on the toilet seat). Staff was responsive in fulfilling the request for another room (thankfully one was available). The second room was much cleaner (despite stains on the wallpaper in the bathroom). Staff was very friendly and accommodating.

Posted by on 1 Sep. 2021

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3 out of 5
The modern fresh decor was pleasing.

Posted by , from Christiana on 30 Aug. 2021

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2 out of 5
Not clean! Got to the room and everything just looked dirty and not thoroughly clean. There was so much noise from rowdy guest and basic needs like toilet paper were not even taken care of. Very disappointed!

Posted by on 14 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by Roberto

I'm sorry to hear about your experience. Could you give me the last name on your reservation so we can keep our housekeeping staff accountable? It would be a great help. I hope you enjoyed your stay despite the cleanliness issues.

About the Tru by Hilton Middletown

Location 41 Dunning Road, Middletown, NY 10940

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, a terrace, and an arcade/game room are also featured at the business-friendly Tru by Hilton Middletown. Free self parking is available. This Middletown hotel is smoke free.

  • 104 guestrooms or units
  • English breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Middletown offers 104 air-conditioned accommodations with complimentary newspapers and hair dryers. Each accommodation is individually furnished. 55-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet

Food & Drink

Guests are served free English breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Middletown Middletown
  • TRU Middletown Hotel
  • Middletown TRU Middletown Hotel
  • Hotel TRU Middletown
  • Hotel TRU Middletown Middletown
  • TRU Hotel
  • Tru by Hilton Middletown Hotel
  • Tru by Hilton Middletown Middletown
  • Tru by Hilton Middletown Hotel
  • TRU Middletown
  • Tru by Hilton Middletown Middletown
  • Tru by Hilton Middletown Hotel Middletown
  • Tru by Hilton Middletown Hotel Middletown

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.