2/10 Terrible
Ane
Dec 8, 2025
This was so awful the worst experience ever we were at a Jujitsu huge competition. Our whole gym was booked in this hotel so that all the children are in the same place. This is over 60 people check-in was at 4 PM. I checked in online and told them that I will be doing a late check-in because we are at the tournaments still and at 5:30 PM. I got a notification saying that they move my reservation to another hotel although they honour the same price, which I had an issue with as well cause they charge me in US dollars instead of Canadian dollars, even though I specifically picked Canadian currency, but overlooking that, even though they honoured the price our family was the only ones moved from that hotel so our children were the only ones not together with her team and anything I said her dad couldn’t change their minds. I don’t understand how you can cancel my reservation after I check then they said due to maintenance manager was great Marie or Maria. She tried to give me a bunch of tokens for the hotel that we were originally supposed to be in For the kids to use, but the fact that we had to sit in a different hotel away from our group that we had scheduled this group from three months ago, was very disappointing, and the fact that we were the only ones moved was even more disappointing very unprofessional
Ane
Stayed 1 night in Dec 2025
