"Staff seemed inexperienced, but all else was great. " More

By a verified traveller on Sat 19 May 2018

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Hotel Description

Four Points by Sheraton Niagara Falls Fallsview places you steps from Fallsview Casino and within a short 5-minute stroll of IMAX Theatre Niagara Falls. Highlights at this hotel include 3 restaurants, 2 bars/lounges, and a casino.

You can enjoy flat-screen TVs with satellite channels, and all 404 rooms feature free WiFi, coffee/tea makers, and free newspapers. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Room service, free bottled water, and hair dryers are also available.

The restaurant, Ruth's Chris Steak House, serves American cuisine and is open for lunch and dinner. Enjoy access to 2 spa tubs along with an indoor swimming pool and a nightclub. 6997 square feet (650 square meters) of event facilities include meeting rooms, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning full breakfast is served between 7 AM and noon. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 3.5-star Fallsview hotel include Skylon Tower and Journey Behind The Falls.

Room, 1 King Bed, No View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$98 per night

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Falls View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Jetted Tub, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds (Falls View)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Four Points by Sheraton Niagara Falls Fallsview ratings based on 106 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Staff seemed inexperienced, but all else was great.

Posted by on 19 May 2018

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5 out of 5
When we arrived to our non smoking room we could tell it had been smoked in. We went to the desk and they were very apologetic, they switched us to another room and also gave us 2 free drink coupons to Starbucks. The staff was super courteous, the hotel was clean, beds comfy and lots to do there. I’d highly recommend staying at the Four Points by Sheraton.

Posted by on 9 May 2018

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3 out of 5

My birthday, dinner at Ruth Chris

Enjoyed the convenience of the casino walkway & indoor shops/resteraunts. 1. There was confusion with our reservation at the front desk which took too long to solve 2. Requested a refrigerator, did not receive 3. Room very small compared to cost

Posted by , from NY on 17 Jan 2018

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5 out of 5

Close to venue

Came to Niagara Falls for a concert. The hotel was very close, within walking distance. The staff were very friendly and we were even upgraded to a better view. The room was super clean, and extremely comfortable. I will definitely be staying at the four points for all my stats. Thank you for a great stay!

Posted by , from hamilton on 10 Dec 2017

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5 out of 5
Had a great experience! Coupon given towards Chist Ruth on the hotel !!!

Posted by on 12 Jul 2017

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5 out of 5

Nice hotel, close to all attractions.

Italialian restaurant East Side Mario's had great atmosphere and excellent food!

Posted by , from Michigan on 8 Jul 2017

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1 out of 5

Hotel review

The bathroom floor and tub had hair on it. When called the housekeeping staff came to pick the hair up and didn't plan on doing any cleaning with cleaning products. The white comforter on the bed also had short curly dark hair on it. The hotel was nice enough to give us a different room but to our surprise that room also had hair on that floor in the bathroom and a hair in the tub. We were done by then asking for a clean room and just gave up. It was sad to know we paid $157 for a night there. Never once were we offered a refund. They just continued to give us the same vouchers over again.

Posted by , from new york on 30 May 2017

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4 out of 5

Anniversary stay

Nice hotel, good location bit frustrating waiting for elevators. Parking for handicap was very convenient and free!

Posted by , from S on 15 Sep 2016

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5 out of 5

Hotel is close to Falls, casino,restaurants.

Pros: Location..loacation...location!! Price..watched for weeks until price dropped. Comfy beds/pillows. Quiet, free parking in casino with the PAC pass.
Cons: When you first arrive it's a bit like a maze. The lobby is hidden. hard to find. easy to figure out once youve been there. Pool needs less chlorine!!
Location: Casino walk thru the indoor walkway. Outdoor eatiers with great music! So MANY restauraunts to choose! Falls right down the hill! Weebo bus at door.
Room very comfy! Park in casino on 5th floor to advoid paying for parking! This hotel is very close to falls without paying the falls price. Comfy beds & pillows. QUIET! Walk to casino via tunnel without going outside. Also connected to Hilton. So many restauraunts inside both hotels & casino! Bring small backpacks to carry around, even with bus there is a lot of walking! Take note: folks wear a slight more than casual attire in the erly evening & nighttime hours. (Khakies/dress shirt..ladies nice dress/skirt with a nice shirt, or capris with dressier shirt. not many in jeans, but you CAN wear anything! Went in mid august, 2016 VERY hot!!! Don't miss the Magic show in Clinton Area. More like an Illusionionist. ( forget his name at the moment.) AWESOME!! Take Weego Bus to that area in the day. There is a booth set up with a woman selling tickets. ( Everyone said it was sold out! Then we were shopping and saw the booth selling tickets for that night.YAY!) Fun show, about 1.5 hours. For all ages. Very reasonably priced!

Posted by , from Boston on 21 Aug 2016

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3 out of 5

OK hotel close to falls, restaurants, and casino

Pros: Location was key. Near the falls, near good restaurants, near the casino. Valet service was quick and helpful.
Cons: Elevator was small and slow. Room was older, needed updating. Windows did not seal so could hear street noise clearly. Carpet was gross.
Location: Location was key. Near the falls, near good restaurants, near the casino. Plenty to keep busy. WEGO public transit was useful.
The hotel was close to the falls and casino. Excellent proximity to all activities and several restaurants. The beds and bathroom were clean, although the carpet in the room was spotted and stained. We elected to stay in a city view room. The view was of My Cousin Vinny restaurant. We arrived about 9:00PM. Check in was easy. Valet service was expensive. The other option was a parking lot on the next block for a few dollars less. My Cousin Vinny had a live band each night between 8 and 11 and the windows in our room did not seal properly. We could hear the band loud and clear. Each morning there was construction outside our window and we heard that loud and clear as well. We got a pizza at Mario's restaurant to eat in our room one night. The pizza was clearly made from frozen. Did not use the pool or the gym so cannot review. We brought a small cooler to keep some water and soft drinks, but the ice maker was empty each time I went to use it. It was nice having IHOP and Starbucks in the hotel. The elevator to our building was small and slow. There were lots of family's there and only one family could fit on the elevator at a time. We discovered another elevator bank that was for the bigger building that was much bigger, faster, and even smelled better. Front desk should have told us about this option at check in. I recommend if you stay at this hotel that you opt for the better room in the main building. In this case you truly get what you pay for.

Posted by on 9 Jul 2016

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About the Four Points by Sheraton Niagara Falls Fallsview

Location 6455 Fallsview Blvd, Niagara Falls, ON L2G3V9

Property Features

Four Points by Sheraton Niagara Falls Fallsview offers its guests 2 spa tubs, an indoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 6997 square feet (650 square meters). A casino, a nightclub, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Niagara Falls Fallsview. Parking is available for a fee. This 3.5-star Niagara Falls hotel is smoke free.

  • 404 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 2 bars or lounges
  • 6 conference rooms
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Casino
  • Nightclub
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Arcade/game room
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (45.2 km / 28.1 mi)
  • Train station: Niagara Falls Station (4.1 km / 2.6 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Four Points by Sheraton Niagara Falls Fallsview offers 404 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to noon.

Ruth's Chris Steak House - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

East Side Mario's - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

IHOP Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Starbucks - Onsite cafe. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Four Points Niagara Falls Fallsview offers a fitness center complete with weights and cardio machines to provide a range of workouts. If it’s relaxation that you are looking for, you can enjoy the indoor swimming pool and 2 spa tubs.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 16.27 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 8 and CAD 20 per person (approximately)
  • Self parking fee: CAD 21.00 per day (in/out privileges)
  • Valet parking fee: CAD 35.00 per night (in/out privileges)
  • Late check-out fee: CAD 25.00
  • Refrigerator fee: CAD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.