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Luxury Seaside Villa fully staffed

Family-friendly stay near Turtle Beach

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Interior
Outdoor dining
Terrace/patio
Outdoor pool, an infinity pool
6 bedrooms, iron/ironing board, travel crib, WiFi

Reviews

9.6 out of 10
Exceptional

Entire home

6 bedrooms5 bathroomsSleeps 12557 sq m

Popular amenities

  • Ocean view
  • Hot tub
  • Kitchen
  • Washer
  • Dryer

Explore the area

View in a map
ocho rios, saint ann
  • Place, Coconut Grove Shopping Village
    ‪9 min walk‬
  • Place, Mahogany Beach
    ‪2 min drive‬
  • Place, White River Reggae Park
    ‪3 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

About the area

Ocho Rios

Oceanside stay.Within a 15-minute walk of the villa, you'll find Coconut Grove Shopping Village and Mahogany Beach. White River Reggae Park and Ocho Rios Clock Tower are also within 2 miles (3 km).
View more Villas in Ocho RiosOpens in a new window

What's nearby

  • Coconut Grove Shopping Village - 9 min walk - 0.8 km
  • Mahogany Beach - 2 min drive - 1.3 km
  • Shaw Park Gardens - 2 min drive - 1.6 km
  • Ocho Rios Clock Tower - 3 min drive - 2.0 km
  • White River Reggae Park - 3 min drive - 2.3 km

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 15 min drive

Restaurants

  • ‪8Rivaz Lounge - ‬2 min drive
  • ‪Miss T's Kitchen - ‬3 min drive
  • ‪Le Gourmand - ‬11 min walk
  • ‪Mother`s - ‬3 min drive
  • ‪KFC - ‬4 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Luxury Seaside Villa fully staffed

Crystal Cove Is Located On A Coastal Property In The Resort Town Of Ocho Rios. As The Name Suggests, It Is Nestled In A Cove With A Breathtaking View Of The Caribbean Sea.


Approximately 5 Minutes Driving From The Center Of The Town Where You’ll Find Shopping Centers, Craft Villages And Fine Restaurants. 10- 15 Minutes Driving From Ocho Rios’s Major Attractions And World Class Golf Course

This Unique Cottage Has All The Amenities To Make Your Vacation Exotic, Fun-filled And One That Is Full Of Magical Memories.

The Main House Is a 3 Bedroom / 3.5 Bath. Each Bathroom Has Its Own Distinct Feature. Master Bathroom Has Jacuzzi Whilst Another Bathroom Has An Outdoor Effect Built Around A Tree With The Shower Attached To The Tree Trunk. It Has A Fully Equipped Kitchen, Living And Patio Dining, 2500 Square Feet Of Teak Decking Over The Ocean With Hot Tub, Barbeque Station, Gazebo With A Fire Pit In The Center And A Hammock That Hangs Over The Crystal Blue Waters. With Its Surround Music System The Sweet Soothing Sounds Of Music Can Be Heard In Every Area. Perfect For Outdoor Entertaining.

The Property Boasts Three Additional Mini Houses Named “the Dog House”, The “Puss House” And Octopuss House Each House Has Its Own Unique features. The Dog House Has The Effect Of A Log Cabin Equipped With A Queen Size Bed, Full Bathroom With A Tub And An Outside Shower And Refrigerator. The Puss House Adjoins One Of The Gazebos That Is Extended Over The Ocean, It Features A Swinging Queen Size Bed, With Outdoor Shower, Balcony And A see through glass flooring.

The Octopus’s house is the largest featuring a king size bed, large bathroom, mini fridge, and balcony.

All Rooms In The Main Cottage And The Two Houses Are Air Conditioned With Ceiling Fans And Smart TVs .
Crystal Cove has it's own White Sand Beach With Crystal Clear Blue Waters, Infinity Pool, Trampoline, Kayaking, Snorkeling and Paddle Board For The Adventurous And Young At Heart.

Includes 2 cooks, maids, outside staff and a supervisor.

24 hour security is guaranteed.

4/20 friendly (outdoors)

Also minutes from the cities best attractions, dining, and nightlife.

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Property amenities

Beach

  • Beach nearby
  • Beach loungers
  • Beach towels

Pool/Spa

  • Hot tub
  • Infinity pool
  • Massage
  • Outdoor pool
  • Private pool

Internet

  • Available in the villa: WiFi

Parking and transportation

  • Car recommended
  • Parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Ice maker
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Spices
  • Stovetop
  • Toaster

Dining

  • Chef service

Bedrooms

  • 6 bedrooms
  • Bedsheets provided

Bathroom

  • 5 bathrooms
  • Bathtub
  • Hair dryer
  • Outdoor shower
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace
  • Living room

Entertainment

  • Books
  • Games
  • Smart TV
  • Stereo
  • Video library

Outdoor areas

  • Balcony
  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture

Laundry

  • Laundry facilities
  • Washing machine

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Designated smoking areas
  • Note from host: can smoke outside but not inside the house.

Services and conveniences

  • Concierge services
  • Iron/ironing board
  • Limited housekeeping
  • Phone

Location highlights

  • In a rural location
  • Near a hospital
  • Near an outlet shopping mall
  • Near the marina
  • Near the ocean
  • On the waterfront

Things to do

  • Boat
  • Golf
  • Kayak
  • Water sports equipment
  • Basketball nearby
  • Birdwatching nearby
  • Casino nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Jet skiing nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Swimming nearby
  • Water skiing nearby
  • Water tubing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • Garden
  • Unit size: 6,000 square feet

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Rules

The accommodation is provided only for the use of the persons named on the Booking Form. Subletting, sharing or assigning is not allowed.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Events

No events allowed
Upon approval by Owner

Smoking

Smoking allowed: in designated areas
Can smoke outside but not inside the house.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Note from host: Upon approval by Owner
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Onsite parties or group events are strictly prohibited. Note from host: Upon approval by Owner For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Crystal Cove Villa Ocho Rios Jamaica
Crystal Cove Villa Jamaica
Crystal Cove Ocho Rios Jamaica
Luxury Seaside Villa Fully Staffed ocho rios
Luxury Seaside Fully Staffed ocho rios
Luxury Seaside Fully Staffed
Villa Luxury Seaside Villa Fully Staffed ocho rios
ocho rios Luxury Seaside Villa Fully Staffed Villa
Villa Luxury Seaside Villa Fully Staffed
Crystal Cove Villa In Ocho Rios Jamaica
Luxury Seaside Fully Staffed
Luxury Seaside Villa Fully Staffed Villa
Luxury Seaside Villa Fully Staffed Ocho Rios
Luxury Seaside Villa Fully Staffed Villa Ocho Rios

Frequently asked questions

How close is Luxury Seaside Villa fully staffed to the airport?

This villa is 8.9 mi (15-min drive) away from the Ocho Rios (OCJ-Ian Fleming Intl.) airport, the closest popular airport to the property.

Does Luxury Seaside Villa fully staffed have an airport shuttle?

Airport shuttle services are not available at this villa.

How close is Luxury Seaside Villa fully staffed to the beach?

This villa is a short 12-minute walk from Mahogany Beach and 2.2 mi (11-min drive) from Turtle Beach. Don't forget your sunscreen!

Does Luxury Seaside Villa fully staffed offer free breakfast?

This villa does not offer free breakfast.

Is there a casino at Luxury Seaside Villa fully staffed?

No, there is no casino at this villa.

What time is check-in at Luxury Seaside Villa fully staffed?

Check-in begins at 2:00 PM.

Is there free parking at Luxury Seaside Villa fully staffed?

Free parking is not available at this villa.

Does Luxury Seaside Villa fully staffed have a pool?

This villa features an outdoor pool.

Does Luxury Seaside Villa fully staffed have a spa?

This villa doesn't have a spa, but it does offer massages.

How close is Luxury Seaside Villa fully staffed to downtown Ocho Rios?

This villa is 1.1 mi away from Ocho Rios.

Luxury Seaside Villa fully staffed Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 45 reviews
Rating 8 - Good. 4 out of 45 reviews
Rating 6 - Okay. 2 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

9.8/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Susan S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
This home is lovely! The staff Ami,Mrs B, Norma,Samara and Roberto were warm and professional. The food is THE best in Jamaica. We booked all adventures through O’Neill Jamaicain Excursions and this guy should be the prime minister! Timely,fun and a hometown guy who knows everything Ochi. A wonderful vacation in every way. So sad to leave :(
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

sarah b.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Phenomenal stay over Xmas! The beautifully manicured compound is spectacular, the house staff is superb, and the food was absolutely delicious. Ms. B. is marvelous chef who shopped for us every day and cooked up curried shrimp, Caribbean lobster, and whole variety of authentic Jamaican dishes. Terrific house manager who had local contacts throughout the island and who made our bookings and negotiated prices on our behalf. Truly relaxing vacation, lots of terrific sights to see, and many enduring memories made by everyone in our group ranging from age 8 to 80. Our highest recommendation!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Keith R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Property !

If you are looking for an island vacation property this is definitely it. Beautiful property, pictures don’t do it justice. Host and staff were all extremely kind, hospitable and responsive to all our needs and requests. The only con was the lack of air conditioning or in the common area of the main houseAll together a lovely time, would definitely come back!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Justin D.

Very nice place and great staff

We had a great week at the crystal cove villa. Arthur is a very friendly and accommodating host and the staff are wonderful and cook some amazing meals. Beautiful setting right on the water and conveniently located to local attractions like Blue Home, Dunn’s River Falls, Mystic Mountain, etc.
Stayed 8 nights in Feb 2018
Verified

10/10 Excellent

Peyton S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

We’ll worth the price

Beautiful and spacious. Great staff are willing to please and are very capable and kind. We had four couples staying and it was total relaxation. I highly recommend Crystal Cove.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Isabelle H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Ideal house for our annual strategic meeting

Property is exactly as shown, large main house with small cottages for guests' intimacy. The infinity pool falling into the ocean is really stunning, the staff was attentive to our needs and expectations and the Chef is amazing! all meals were great. Overall a perfect stay, our only wish was to be able to stay longer...
Stayed 9 nights in Aug 2023
Verified

10/10 Excellent

Jeannette M.

Wonderful Villa

Crystal cove is a picture perfect, truly amazing oceanfront property. Our group of 9, 4 adults and 5 kids, stayed wonderful 5 days. Ives, Dwight, Shawn and Dion took great care of us at this tropical paradise. Thank you for a memorable experience.
Stayed 5 nights in Mar 2018
Verified

10/10 Excellent

Kalisha K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Crystal Cove- Kelley Family and Friends

We absolutely loved our stay at Crystal Cove. The place is beautiful and designed so nice! My family and I really enjoyed ourselves. The place is located right in the city, there were many excursions to do. The staff were phenomenal!!! Although the property itself made our trip really fun, the staff being amazing topped it off. The food was great, Ms. Felicia and her crew are amazing. My family and I will definitely be back.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Superior everything

Tremendous residence, and location. Wonderful staff of four who are included in the rental price. My group of 13 family members all loved the house staff, it became one large family. I have rented 7 large homes over 25 years and this was the best overall experience.
Stayed 14 nights in Jul 2021
Verified

10/10 Excellent

Melanie T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Better than the Pictures

This property is amazing! We were a party of 10, 4 adults, 5 teen agers (15-17) an 8 year old and everyone love it. We had planned on doing several excursions but everyone loved the property so much we spent most of our time there, snorkeling, kayaking, sliding into the ocean, playing board games etc. The staff is very attentive and helpful, and the chef's cooking is wonderful. Can't wait for our next visit.
Stayed 5 nights in Jun 2019
Verified

10/10 Excellent

Mary H.

This is a fabulous property with an exceptional staff!

We thoroughly enjoyed our week at Crystal Cove Villa. There was an ongoing problem with the jacuzzi. The owner was aware and tried very hard to fix the problem, but they were never able to address it. Otherwise everything was great. We would definitely stay here again!
Stayed 7 nights in Dec 2018
Verified

10/10 Excellent

Matthew L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Magical Stay

Beautiful location that’s better than the pictures. Lots of areas to hang out. Staff was friendly helpful and flexible. The best we’ve worked with. We loved how quiet and peaceful the location is and felt very safe at all times. The kids loved the pool, slide and trampoline along with the fabulous snorkeling. Only negative was no beach to walk along. But that wasn’t advertised. Very memorable New Year’s Eve trip. We loved it!
Stayed 5 nights in Dec 2023
Verified

6/10 Okay

Cheryl J.

Liked: Communication, location
Aesthetically, this villa is beautiful and has a lot of potential. However, for the price paid, the experience fell below my expectations. There are several upgrades and repairs clearly needed — and I understand that improvements are in progress.During our stay, we experienced several issues: no hot water in some showers, the pool and jacuzzi required maintenance upon arrival, AC issues in the Puss House, electrical malfunctions in the Dog House, a missing bathroom door handle in the Octopus Room, non-working TVs, and a presence of ants and mosquitoes in various rooms. Also, the main kitchen/family area lacked a fan, making it uncomfortable at times.That said, the chef was absolutely amazing, and the other staff members did their best to accommodate us and make our stay enjoyable. We still managed to have a great time, but with some much-needed updates, this property could truly deliver the luxury experience it advertises.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Avelina M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best 21st Birthday EVER

I first want to say thank you to Jordan and the amazing staff at Crystal Cove. My gift to my sister for her 21st was this trip and there was nothing that could have made it better! Vincent’s amazing curry, Norma and Dian’s pleasant demeanors and helpfulness, and Richardo’s drinks made this trip everything I could’ve wanted for my sister and thensome! If you’re having second thoughts about booking, DONT! You’ll be missing an experience of a lifetime!
Stayed 6 nights in Aug 2021
Verified

8/10 Good

Raquel N.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Thank you Ms. Barbara, Ms. Diane & Ricardo

Ms.Barbara, Ms.Diane and Ricardo were absolutely amazing, and are the reason we would go back. In addition, driver Oneil was also amazing. View at property is unmatched. Few things in house were not working Jacuzzi wasn’t working at all, firepit needed some maneuvering from Ricardo for it to work, seemed like wires had to be taped down by him or something. We could not use it once he was gone in the evening. Ceiling fan in the living room was not working, and the living room doesn’t have AC. Overall the location was great, my family had a great time and the people that work at that house were amazing.
Stayed 5 nights in Dec 2024
Archival

10/10 Excellent

Travis O.

WOW!!!

Stop looking.... this is it!!! I've been very fortunate in my life and have traveled up and down the Caribbean, this is it! Inside the house, it has gorgeous bedrooms, exotic showers, living room, with a professional kitchen. Outside is where it's at.... look at the pictures!!! Imagine an amazing sound system with all of the outdoor living anyone could ask for. At night, enjoy the fire pit right on the ocean. I'm coming back!!!
Verified

10/10 Excellent

Tammy F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Paradise

If you are considering staying at this property…DO IT! My husband and I have now been to Jamaica 5 times and this was by far the best experience we’ve had. The property, the grounds, the house are not only immaculate but it’s also really fun. From our driver O’Neil who took care of 8 of us for 10 days, to the management, to the staff…5 star treatment! Miss Barbara and Miss Norma rocked it in the kitchen…Miss Diane made sure house was well taken care of and Ricardo constantly working to keep the grounds and the pool beautiful (he also made sure we had drinks in our hands) The staff made our trip an unforgettable memory..we would come back to this property for another amazing vacation in a heartbeat 💗
Stayed 9 nights in May 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

A must stay!

The property is great for couples or families. The uniqueness of the rooms is a change from standard hotel rooms. The outdoor area allows for the privacy that makes you feel like your on an island by yourself. The staff was great! The chef and her team was outstanding. The housekeeper ensured that everything was tidy and clean. The maintenance guy was great with the upkeep of the property. Last but not least the property manager worked with us from the reservation until we were back home. Everyone was exceptional in their responsibilities. One con was the electric went off multiply times. The AC in one of the cottages was out all night from the outage. The should be addressed immediately.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Julian W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Absolutely above Expectations

All that i can say is WOW! I knew from reading all the positive reviews that crystal cove was the perfect place for us to stay but once we arrived it really put things into perspective. This place blew us away and if i could give it a rating of 20 i would. Lol But in all seriousness this villa was perfect. From the cleanliness to the excellent staff, the views and the food, oh boy the food was my favorite! If you are looking for the perfect place to stay with a group of friends or family i highly recommend crystal cove. It's a 10 out of 10 for sure. I want to thank Jordan and the wonderful staff for the fantastic experience. We literally did have to lift a finger for anything. I cannot wait to go back next season. Thanks for everything Julian
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Kadia B.

Amazing Birthday Weekend Celebration at Crystal Cove Villa!

I selected Crystal Cove Villa to celebrate my 40th birthday with friends. The villa truly lived up to our expectations. The property is well maintained. The scenery is spectacular! And staff are so welcome, fun and very sweet. They even sang me a birthday song and made me a birthday card! We ate very well during our stay because the chef is a great cook! We were all very comfortable in our rooms and spent a lot of our time at the villa exploring the water: kayaking, swimming, snorkeling, and sunbathing on the water trampoline. I even saw a stingray! It was not harmful at all. Jordan, the property manager was easily accessible and very understanding. The owner Arthur, heard that the ladies were craving coconut water and he brought us coconuts for breakfast!! I really enjoyed myself and I am so glad that I selected Crystal Cove Villa to host our group.
Stayed 3 nights in Jan 2019
Verified

4/10 Poor

Pamela D.

Liked: Cleanliness
Disliked: Communication, location, listing accuracy

Pretty House but nothing works

I rented this villa going off the pictures and the overall rating it received however; my experience wasn’t what I expected. First, I didn’t have any correspondence with the owner until days prior to my trip even with booking over six months in advance. The owner reached out the day when if I decided to cancel my booking I would only receive half of my money or even no money. They were several things that didn’t work inside of the house including the main refrigerator and the living room air conditioning systems. One of the bedroom tv didn’t work and was infected with water bugs. When these concerns were brought up to the owner he stated and I will quote “ this is a third country”. The water pressure in some of the rooms was horrible. The best things about this house the gardener Ricardo and the house attendant Ms. D.... but besides that my guest and I tired to make the best out of a bad situation. But when your paying over 2,000 for the night better service and up keep should be guaranteed.
Stayed 4 nights in Jun 2021
Verified

10/10 Excellent

Melissa M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfection in Paradise

If you are seeking vacation perfection in every possible way, you've found it! This was our fifth trip to Jamaica, and it was by far the best. Our daughter chose Crystal Cove Villa for her senior trip. The property is immaculate, but the staff really makes the place stellar. Joana is the consummate professional, managing every need and even the unexpected with aplomb and grace. She is also an exceptional tour planner, and her best suggestion was contracting Oneil Taylor for all our tour/transportation needs. His service was exceptional and was only outshined by his personality. Mrs. Barbara is an absolute force of nature in the kitchen and is also one of the kindest, most patient and most nurturing people. Christine and Norma were fantastic. Diane kept the house in perfect order. And, of course, Ricardo was always in motion keeping the grounds looking perfect…or creating an amazing cocktail. Crystal Cove Villa is above reproach. The villa was designed to showcase harmony between the indoor and outdoor worlds. Each room has a unique feel, from the restive quiet main floor front bedroom to the engaging over-water cottage and outdoor shower. Watching the sun set from the infinity pool was spectacular, and the ambiance created by the landscape lighting after sunset simply added to the magic. The slide, trampoline and private stairs into the ocean were group favorites. If you can book this villa, do it. Don't wait or second-guess. You won't be disappointed.
Stayed 7 nights in May 2023
Verified

8/10 Good

Colleen J.

Beautiful villa, wonderful getaway

We just returned from a lovely couple’s getaway at Crystal Cove. We were a group of 5 couples, several of us celebrating our 20th wedding anniversaries. The villa is situated over crystal clear turquoise water where we swam and snorkeled during the day. The outdoor areas are well laid out and plentiful. We spent all day outside, enjoying the hot tub, swimming, playing games, reading and relaxing. The lanai over near the waterslide is especially cool and comfortable. There were a few hiccups regarding the hot tub not working, but the staff got it repaired as quickly as they could. There was also a misunderstanding regarding the cost of food, but Jordan was able to clear that up. Just be aware that groceries in Jamaica are more expensive than in the States, and it ran us about $250 per couple for food for a week ($1250 for 10 of us - but some of that expense was because of a gluten allergy, which is always more expensive). It’s actually not a bad price at all, but our initial expectations were for a lower amount, which led to us needing to accompany the chef to the grocery store for more food, and having to figure out money among us, neither of which any of us wanted to do while on vacation. It wound up not being that big of a deal, but I just wish we would have paid a lot more up front for groceries so that we wouldn’t have had to even think about it. All that aside, the staff was wonderful and took really great care of us. The beds were comfortable and it was nice to have A/C in all of our rooms. All in all, it was an unforgettable week, and we are very grateful.
Stayed 7 nights in Mar 2019
Verified

6/10 Okay

Patricia B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Property, But With Issues

This property is aesthetically gorgeous, absolutely beautiful. There were a few issues. There was an electrical current in the pool that "grabbed" my daughters. We discovered this on our second day. Staff turned off the circuit breakers to the lights in the pool, but that did not stop the electricity. The electrician could not figure out how to fix the problem. That made me very suspicious about the wiring for the lights in the pool. This was an obviously serious safety concern. We didn't use it for the rest of our visit as the owner could not remedy this situation. Lots of bugs converge on the trees in the bathrooms. One shower wouldn't drain. The house was impeccably clean. It is a tropical location, so expect to see huge cockroaches in the bedrooms/bathrooms. The staff were outstanding, especially Ricardo - he provided expert assistance throughout. The head cook gave me receipts for every food purchase. The food was great. There is no table inside the house where we could sit down and eat at as a family. So be advised, bugs come to dinner with you outside. We were not allowed to secure the house when we left during the day, even though staff used an outside kitchen. No privacy during the day, always 3 to 5 staff going in and throughout the house. Not being able to use the pool for the remainder of our trip was a real downer and is unacceptable for the price we paid. Lovely property, but I'll pass next time.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Candice C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Oceanfront Relaxation

Booked this home about a year in advance for 11 adults - (couples/singles) - first the good stuff - you’re in a house but it feels more like a resort - there is a main house that has 3 bedrooms and then 3 separate houses - all of which have a private bathroom and cold A/C - it literally sits on the ocean so you can hop in and out very easily - the house has some cool amenities like a floating trampoline and water slide - in addition to that the house comes staffed with 4 key people - Chefs Tenisha & Norma, Housekeeper Diane and Grounds Man Delroy - these 4 truly add to the experience at Crystal Cove - food was always prepared and there was plenty of tasty options at each meal, rooms were cleaned very quickly and the outside pool/jacuzzi were also always tended to. Now the bad - leading up to the trip my point of communication was Jordan but when we got there, a lady named Lezell was my point of contact - upon arrival she wasn’t there - by the time she arrived, we’d already walked the property- as a house manager she should’ve been ther to greet us when we arrived - once she did arrive we asked questions about some of the functions of the house like the outside speakers, the light over the fire pit, things the house manager should know - instead of her saying let me find out, she deferred to “they don’t work” - it wasn’t until Delroy came to the house that the outside stuff worked as advertised- additional things came up throughout the stay, we would ask her questions but she would send us to the staff - so for our stay, she was of no use. The consistency of the hot water was an issue for all the rooms and hot tub - our last two nights the hot tub didn’t work - that was a bummer - I think everyone said their showers were either cold or lukewarm. The amount of money you need for food and transportation was much more than Jordan estimated - so for 5 breakfasts, 4 lunches, 4 dinners for 11 adults we spent $1600 USD - the house will provide you with a menu but we found it to be easier to give the chefs a budget, tell them your food allergies and then just allow them to cook for you - you’ll get authentic Jamaican cuisine! The house has a guy that provides transportation for them - from the airport it was about $40pp - trips in town ranged from $15-$30 per person, per trip - he was awesome and always on time but that is an additional place where you need lots of cash. Overall - the good far outweighed the bad - this property is a gem!
Stayed 5 nights in Dec 2019