4/10 Poor
Rachel
Travelled with family
Sep 4, 2025
OVERALL EXPERIENCE:
I wouldn’t stay here again or recommend this hotel, despite the excellent location just minutes from the Arc de Triomphe and many restaurants.
MAIN ISSUES:
Customer Service: Poor service from certain staff, including rude front desk behavior (young girl working days on Sept 1st & 2nd) and housekeeping repeatedly failing to provide washcloths or water. I was even asked to come downstairs and retrieve washcloths myself when calling downstairs requesting them.
Billing Error: Two bags were wrongly charged to my tab.
Spa: The spa was broken for the entire stay, a major disappointment as it was one of the reasons I chose this hotel.
Room Size: I booked the second largest room with a balcony, but it was cramped even for two people. This would not be ideal for couples or larger individuals.
POSITIVES:
One night staff member was outstanding (night shift, brown skin, glasses). He was kind, helpful, and went out of his way to bring washcloths one of the several nights none were left (he was the only staff member to do so).
Great breakfast and friendly kitchen staff.
Prime location, close to major attractions and public transport.
FINAL VERDICT:
Location is fantastic, but the service and facilities fell short. There are better hotel options nearby.
Rachel
Stayed 6 nights in Aug 2025

































