Room, 1 King Bed, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking (Upgrade)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Non Smoking (2 Double beds and 1 Sofa bed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed with Sofa bed, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

See all rooms (12)

2.6 out of 5

See all 16 Travelocity Reviews

"Was convenient to where we were going and also good for pricing. There was no hot water and rooms smelled like smoke. Was some what run down and not ... " More

By a verified traveller on Sun 15 Mar 2020

Comfort Inn & Suites Airport ratings based on 16 Verified Reviews

Review Summary

2.6 out of 5 2.5 out of 5.0

Room cleanliness 3.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites Airport

3 out of 5

Was convenient to where we were going and also good for pricing. There was no hot water and rooms smelled like smoke. Was some what run down and not taken care of

Posted by a verified traveller on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Manager

Thank you for your honest review. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We apologize for the unfortunate events that you faced during your stay with us. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

1 out of 5

Both nights we were in the hotel, cars were in the parking lot playing their music loud outside our room. This went on from 1:00 am - 3:00 am both nights. When we called the front desk, nothing was done. They even said the second time we called "What do you want us to do about it, they won't listen to me"> It is your parking lot, take care of it. The hot tub said no one under 18 may enter no exceptions. There were at least 10 kids under 18 in the hot tub at one time even though the capacity was only 8 people total. Due to these kids, the hot tub had to be drained the next day.

Posted by Mike, from Rochester, NY on 5 Mar. 2020

7 Mar. 2020 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

Theroom was dirty, fire alarms not working, wall paper peeling, mold growing on bathtub. Dirt, dust, debris from previous person who stayed, on floors behind TVs, and in bathroom. The staff did mention they were going through a 3 million dollar remodel. I would be happy to see what it looks like after, however, they should not offer this type of room.

Posted by Abbie on 12 Jan. 2020

25 Jan. 2020 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

Not happy with cleanliness. Shower caulking was moldy, carpet did not seem very clean, chair was stained and dirty, water pressure is terrible. Pool was cold kids were shivering. Location was good.

Posted by a verified traveller on 20 Oct. 2019

3 Dec. 2019 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2 out of 5

Staff was unfriendly, bed was broken in my room, sleep was horrible, continental breakfast was horrid

Posted by a verified traveller on 7 Oct. 2019

3 Dec. 2019 by Guest Relations Management

Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

This is literally the worst place I’ve stayed. The room is awful. The walls are peeling, chipped and marked up. The doors are chipped, cracked and missing large chunks. Cobwebs on almost every wall.

Posted by Jesse on 2 Oct. 2019

Bed sheets had stain marks, no shower curtain, toilet didn't work properly and made a screeching sound after flushing.

Posted by a verified traveller on 28 Jul. 2019

5 out of 5

I was able to check in late in the night swiftly so I could go to sleep right away.

Posted by a verified traveller on 18 Jul. 2019

@aweful experience. One ac in suite not working. Tries to switch, second suite had same problems. Made a request for a fan. Front desk promised to bring fan to the room which they never did. No fruit items in breakfast

Posted by Unhappy on 7 Jul. 2019

Needs renovation and better lighting. Appeared that some painting was happened but rooms outdated. Staff very friendly.

Posted by Bryant on 29 Jun. 2019

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Hotel Description

Room, 1 King Bed, Non Smoking (Upgrade)

Standard Room, 2 Double Beds, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Pet Friendly)

Suite, 1 King Bed, Non Smoking

Room, 2 Double Beds, Non Smoking (Pet Friendly)

Suite, Non Smoking (2 Double beds and 1 Sofa bed)

Comfort Inn & Suites Airport ratings based on 16 Verified Reviews

Guest reviews for Comfort Inn & Suites Airport

About the Comfort Inn & Suites Airport

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