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"Was convenient to where we were going and also good for pricing. There was no hot water and rooms smelled like smoke. Was some what run down and not ... " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

Family-friendly 3-star hotel near Destiny USA

Close to airport

You'll find Hopkins Road County Park and Sainte Marie among the Iroquois within 2 miles (3 km) of this hotel. Destiny USA and North Medical Family Practice are also within 3 miles (5 km).

Family-friendly fun

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Families will appreciate the arcade/game room and onsite laundry facilities. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, flat-screen TVs

The 166 guestrooms have flat-screen TVs with cable channels and offer free WiFi and premium bedding. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Room, 1 King Bed, Non Smoking (Upgrade)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking (Upgrade)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Non Smoking (2 Double beds and 1 Sofa bed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Comfort Inn & Suites Airport ratings based on 16 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites Airport

Everyone (3) Couples (2) Family (11)
3 out of 5
Was convenient to where we were going and also good for pricing. There was no hot water and rooms smelled like smoke. Was some what run down and not taken care of

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Manager

Thank you for your honest review. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We apologize for the unfortunate events that you faced during your stay with us. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

1 out of 5
Both nights we were in the hotel, cars were in the parking lot playing their music loud outside our room. This went on from 1:00 am - 3:00 am both nights. When we called the front desk, nothing was done. They even said the second time we called "What do you want us to do about it, they won't listen to me"> It is your parking lot, take care of it. The hot tub said no one under 18 may enter no exceptions. There were at least 10 kids under 18 in the hot tub at one time even though the capacity was only 8 people total. Due to these kids, the hot tub had to be drained the next day.

Posted by , from Rochester, NY on 5 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

1 out of 5
Theroom was dirty, fire alarms not working, wall paper peeling, mold growing on bathtub. Dirt, dust, debris from previous person who stayed, on floors behind TVs, and in bathroom. The staff did mention they were going through a 3 million dollar remodel. I would be happy to see what it looks like after, however, they should not offer this type of room.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

25 Jan. 2020 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

3 out of 5
Not happy with cleanliness. Shower caulking was moldy, carpet did not seem very clean, chair was stained and dirty, water pressure is terrible. Pool was cold kids were shivering. Location was good.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

3 Dec. 2019 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2 out of 5
Staff was unfriendly, bed was broken in my room, sleep was horrible, continental breakfast was horrid

Posted by on 7 Oct. 2019

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Comment from Hotel Management

3 Dec. 2019 by Guest Relations Management

Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

1 out of 5
This is literally the worst place I’ve stayed. The room is awful. The walls are peeling, chipped and marked up. The doors are chipped, cracked and missing large chunks. Cobwebs on almost every wall.

Posted by on 2 Oct. 2019

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1 out of 5
Bed sheets had stain marks, no shower curtain, toilet didn't work properly and made a screeching sound after flushing.

Posted by on 28 Jul. 2019

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5 out of 5
I was able to check in late in the night swiftly so I could go to sleep right away.

Posted by on 18 Jul. 2019

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1 out of 5
@aweful experience. One ac in suite not working. Tries to switch, second suite had same problems. Made a request for a fan. Front desk promised to bring fan to the room which they never did. No fruit items in breakfast

Posted by on 7 Jul. 2019

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3 out of 5
Needs renovation and better lighting. Appeared that some painting was happened but rooms outdated. Staff very friendly.

Posted by on 29 Jun. 2019

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About the Comfort Inn & Suites Airport

Location 6701 Buckley Rd, North Syracuse, NY 13212

Property Features

Comfort Inn & Suites Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 3708 square feet (344 square meters) and includes conference space. Barbecue grills, an arcade/game room, and multilingual staff are also featured at the family-friendly Comfort Inn & Suites Airport. Self parking is free. This 3-star North Syracuse hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 2 levels
  • 3708 sq ft of conference space
  • 344 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Airport: Hancock Intl. Airport (SYR) (7.3 km / 4.5 mi)
  • Train station: Syracuse Regional Transportation Center (3.2 km / 2 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn & Suites Airport offers 166 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Atrium Cafe and Lounge - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per stay
  • Maximum 2 per room (weight limit: 70 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 8 per day
  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Airport North Syracuse
  • Comfort Inn Airport North Syracuse
  • Comfort & Suites Syracuse
  • Comfort Inn Suites Airport
  • Comfort Inn & Suites Airport Hotel
  • Comfort Inn & Suites Airport North Syracuse
  • Comfort Inn & Suites Airport Hotel North Syracuse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.