This was one of the most challenging motel stays I’ve experienced. Unfortunately, our room was located right next to what appeared to be an employee room. Throughout the night, approximately every 30 minutes to an hour, there were loud door slams and conversations coming from that area. The sudden loud noises repeatedly woke us up and made it difficult to feel comfortable or get proper rest.
When we checked in, I asked if it would be possible to move to a different room due to the location and noise concerns. My request was declined without explanation, which was disappointing. Clear communication at check-in and consideration of guest comfort would have made a significant difference in our experience.
Overall, the lack of quiet and the inability to accommodate a room change made for a very unpleasant stay.