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"The staff were very nice and accommodating. Checked us in before 3 which was great and very much appreciated! " More

By a verified traveller on Thu 11 Aug 2022

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Hotel Description

Hotel near Walden Galleria Mall in Buffalo

Close to airport

A stay at this hotel places you within half a mile (1 km) of Solar Eclipse April 8th 2024 and 3 miles (5 km) of Cazenovia Park. Walden Galleria Mall and Broadway Market are also within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $116* Per night/room 9 Apr. - 10 Apr.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Galleria Inn & Suites ratings based on 30 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Galleria Inn & Suites

Everyone (13) Couples (7) Family (10)
1 out of 5

Posted by on 17 Sep. 2023

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1 out of 5
The hotel was a refugee camp. We were moved to a very dirty, smelly hotel. I will never book with Travelocity.

Posted by on 19 Aug. 2023

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1 out of 5
This property has bed bugs

Posted by , from Atlanta on 30 Apr. 2023

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Comment from Hotel Management

30 Apr. 2023 by Sophia CSR

Hi Jaumece,Our team take reports of bed bugs very seriously and has immediately notified our pest control team to conduct a thorough inspection and treatment of the affected room and surrounding areas. We apologize for any inconvenience this may have caused and assure all guests that we have a strict protocol in place to prevent and address any pest issues.

1 out of 5
It was close to where we had a wedding reception Rooms are old Carpet is filthy Breakfast is a joke

Posted by , from Ridgway on 11 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by Sophia CSR

Hi Mary,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. I’ll try my best to make this situation right. We hope in the future you will give us another opportunity to show you our usually excellent hometown hospitality.

4 out of 5

Posted by on 17 Aug. 2022

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5 out of 5
The staff were very nice and accommodating. Checked us in before 3 which was great and very much appreciated!

Posted by on 11 Aug. 2022

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Comment from Hotel Management

12 Aug. 2022 by Sophia CSR

Dear Sue, Receiving compliments for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

1 out of 5

Posted by on 23 May 2022

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3 out of 5
We're expecting a full breakfast with very few choices couldn't find anyone to get us milk. The website says full breakfast

Posted by on 6 Mar. 2022

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Comment from Hotel Management

7 Mar. 2022 by Sophia CSR

Hi Dennise, Thank you for sharing your review. We regret that you had an unpleasant experience at our property regarding breakfast. We will surely forward your valuable feedback to our team. We hope to earn your business in future travels.

4 out of 5
Property itself looks nice. The room needs updating desperately. The mattress is old, the walls need repairing (holes in wall) the carpet needs replacing, the towel bar in bathroom is coming out of wall and there is mold on the bathroom wall above the mirror. However, the hotel was very conveniently located to where we needed to be. Staff was very friendly and provided towels and coffee as needed. We stayed 6 days and there is no cleaning of rooms during stay.

Posted by on 15 Oct. 2021

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Comment from Hotel Management

8 Dec. 2021 by Sophia CSR

Hi Doreen, We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will surely forward your valuable feedback to our team. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4 out of 5
The front desk worker was great! Don’t love that the only window in the room is facing the hallway so have to keep the curtain closed the whole time. But was clean.

Posted by on 11 Oct. 2021

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Comment from Hotel Management

8 Dec. 2021 by Sophia CSR

Hi Lisa, Thank you for taking the time to share your feedback with us! We appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

About the Best Western Plus Galleria Inn & Suites

Location 601 Dingens St, Buffalo, NY 14206

Property Features

Best Western Galleria Inn & Suites offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Galleria Inn & Suites also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Buffalo hotel is smoke free.

  • 109 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Buffalo-Exchange Street Station (8.1 km / 5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Galleria Inn & Suites offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private outdoor space
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Hotel Names

  • Best Western Galleria
  • Best Western Galleria Inn
  • Best Western Plus Galleria
  • Best Western Plus Galleria Cheektowaga
  • Best Western Plus Galleria Inn
  • Best Western Plus Galleria Inn Cheektowaga
  • Best Western Plus Galleria Hotel Cheektowaga
  • Best Western Plus Galleria Inn And Suites
  • Best Western Plus Galleria Inn Suites
  • Best Galleria & Suites Buffalo
  • Best Western Galleria Inn Suites
  • Best Western Plus Galleria Inn Suites
  • Best Western Galleria Inn & Suites Hotel
  • Best Western Galleria Inn & Suites Buffalo
  • Best Western Galleria Inn & Suites Hotel Buffalo

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 9 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.